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Latest Episode
Calmer Capacity: Use Automation and AI to Lighten Your Client Load
You’ve duct-taped your service business together with tools and automations. But now things are breaking, you’re chasing Zapier errors, and client delivery is starting to feel like a drag. What if the next step wasn’t hiring ...
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July 27, 2021
Bake In Boundaries in Your Default Settings with Brittany Berger
What choices we make about where our boundaries are–or aren't–can have a huge effect on our overall capacity and how much time it takes to actually serve each client. Boundaries can be a really powerful tool when we're talking about streamlining or increa
July 20, 2021
Examining Your Relationship With Your Business With Nicole Lewis-Keeb…
Nicole and I talk about how your foundational experiences might show up in your business and create limitations to your growth, especially when it comes to perfectionism and control.
June 29, 2021
Self Awareness as the Key That Unlocks Consistency with Marie Poulin
Marie and I talk about consistency and how critical it was to her success with Notion and her course and community Notion Mastery. We also talk about how discovering she was neurodivergent explained so much about how her brain worked and has helped her fi
Recent Episodes
April 8, 2025
Calmer Capacity: Use Automation and AI to Lighten Your Client Load
You’ve duct-taped your service business together with tools and automations. But now things are breaking, you’re chasing Zapier errors, and client delivery is starting to feel like a drag. What if the next step wasn’t hiring ...
March 25, 2025
The Anti-Call Sales Process: Build Trust, Close Deals, Keep Your Calendar Clear
Eliminate Sales Calls? Yes, Really. What if your entire sales process could feel human, high-touch, and not require a single call? This week on Calm is the New KPI , I’m joined by Becky Pierson Davidson, founder of Affinity C...
March 11, 2025
Can Friendship Be a KPI? How Relationships Shape a Sustainable Business with Tara Robertson
Business is personal—so why do we so often separate relationships from our work? In this episode, Tara Robertson, leadership coach and DEI consultant, shares why she set a KPI around the number of new friends she makes this y...
Feb. 25, 2025
How to Measure the Unmeasurable: Tracking Resonance with Jay Acunzo
We all want our work to resonate—but how do we know if it actually does? In this episode, I sit down with storytelling and speaking expert Jay Acunzo to explore the concept of resonance over reach and how we can track somethi...
Feb. 11, 2025
How to Build a Client Report Card for a Calmer Business with Karen Sergeant
Managing client relationships is one of the biggest challenges of running a service-based business. Expectations, boundaries, and communication all play a role in whether an engagement runs smoothly or goes off the rails. So,...
Jan. 28, 2025
Fresh Content, Fewer Posts: Kendall Cherry's Calmer KPI
In this episode of Beyond Margins , we explore the concept of calmer KPIs with guest Kendall Cherry, founder of The Candid Collective. Kendall shares her innovative metric, “Fresh Content Inked,” and how it has transformed he...
About the Host
Susan Boles
Susan is the founder of Beyond Margins. Through its newsletter, podcast and consulting services, Beyond Margins helps you build a calmer business with comfortable margins. Susan is a speaker, podcaster, and consultant with more than 15 years of experience as both a CFO and COO, in a variety of industries. She's worked with major universities, small retail shops, software companies, just to name a few - and now she focuses on working with agencies, consultants and creatives.
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