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When someone cuts in line in front of you at the supermarket and you feel furious, do you get angry at the person or say nothing at all? When your boss promises you a pay raise but soon regrets and denies it, do you just accept it or fight for what you want? So many confrontations test our social relationships, and so many of us are overwhelmed by them. Given this situation, the five authors of Crucial Confrontations looked into various industries and have found out how to turn interpersonal crises into windows of win-win cooperation.
The book is co-authored by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler, a team of Stanford researchers, corporate trainers, and senior consultants. Besides this book, the group of authors also produced several other New York Times bestsellers, including Crucial Conversations: Tools for Talking When Stakes Are High, Change Anything: The New Science of Personal Success, and Influencer: The New Science of Leading Change. Their works have positively influenced various fields.
