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Difficult conversations are part of each and everyone's life. At work or at home, we may run into difficult conversations. They can happen when our promotion request is turned down, or when a picky employee refuses to do their job. They can happen when we want to end a relationship but feel guilty about it, or when we try to convince our kids to study but they don't listen. Difficult conversations even take place when we fail to solve trivial problems with our neighbors. Such conversations, though seemingly common, bring us anxiety and put us in a dilemma. We don't want to hurt others, while we also want to be treated fairly. So what makes our conversations so difficult? And how should we deal with them? The book ‘Difficult Conversations’ offers us great solutions.
This book is the product of fifteen years of research by the Harvard Negotiation Project. Sometimes referred to as the “Harvard Method,” the book aims to solve our communication problems by teaching us essential ways of thinking, the right stances to take toward our feelings, and skills to communicate effectively. These guidelines can help us solve various communication problems so that we can manage our relationships well in different situations. Whether they are personal or involving business and diplomatic negotiations, we will always be able to handle the conversations with great ease using the tools offered in this book.
