In this clip: Kristi describes two ways to identify the customers whose voices can be amplified through your platforms - through your customer success managers and through your customer dara. She also shares some of the different ways you might engage those customers.
In this episode: Kristi Faltorusso, Chief Customer Officer at ClientSuccess and an active evangelist of the practice of customer success (CS), joins host Ethan Beute to share practical and meaningful insights into change management and behavioral transformation.
Kristi shares her approach to advancing the discipline of CS, which is relatively new and which was lacking in voices, stories, and examples. She explains how she developed her voice and audience (including her struggles along the way) through an approach she describes as sharing selflessly.
Quote of the Show:
● “I want to be able to drive change in our discipline and I believe that this is the way to do it.”
Links Related to This Episode:
● Kristi Faltorusso on LinkedIn: https://www.linkedin.com/in/kristiserrano/
● KristiFaltorusso.com: https://www.kristifaltorusso.com/
● ClientSuccess: https://www.clientsuccess.com/
See or hear the full conversation with Krisi on Chief Evangelist with Ethan Beute:
● YouTube: https://youtu.be/KUpe3_b-0iI
● Spotify: https://open.spotify.com/episode/4LkQCwmhoI02iH7uvRXHAH
● Apple Podcasts: https://podcasts.apple.com/us/podcast/033-kristi-faltorusso-on-customer-success-evangelism/id1652687400?i=1000624724247
● Chief Evangelist: https://www.chiefevangelist.com/033-kristi-faltorusso-on-customer-success-evangelism-from-the-outside-in/
Chief Evangelist is produced by Ringmaster, on a mission to create connections through B2B podcasts. Learn more at https://ringmaster.com/
