In this clip: Leslie explains the state of innovation in artificial intelligence and machine learning relative to customer listening and voice of customer. She also emphasizes how important it is to listen to customers with human ears, not just machines.
In this conversation: Leslie Pagel, Chief Evangelist at Authenticx, joins Ethan Beute to share the mission to help humans understand humans through the true voice of the customer.
Leslie explains how she joined the team as a Chief Customer Officer, with the role of helping the team define, measure, and achieve value with customers. In the shift to Chief Evangelist, her goal shifted from delivering value to healthcare companies to delivering value to the healthcare industry.
See or hear all of Ep 022 of Chief Evangelist with Ethan Beute:
- YouTube: https://youtu.be/y3axTYlbWsg
- Spotify: https://open.spotify.com/episode/3r7A9YIHsUufUgGacdX2E6
- Apple Podcasts: https://podcasts.apple.com/us/podcast/022-leslie-pagel-authentcix-on-helping-humans-understand/id1652687400?i=1000611714560
- Chief Evangelist: https://www.chiefevangelist.com/022-leslie-pagel-authentcix-on-helping-humans-understand-humans/
Chief Evangelist is produced and sponsored by Ringmaster, on a mission to create connections through B2B podcasts. Learn more at https://ringmaster.com/
