Welcome to Coffee Talk…a Venue Managers Guide
March 3, 2022

4.2 - "It was very neat."

On today's episode, Sarah & TJ discuss what venues are doing to rejuvenate old ideas and altogether new inclusion options we should be seeing more of!   A few corrections, so no one yells at us: "Pivoting" is NOT a Covid Documentary on Netflix. Sarah's oldest child is 10, not 11. IACC is the International Association of Conference Centers.

SARAH & TJ CHAT ABOUT 

  • Sensory Venues 
  • Cashless Options
  • Sustainability   

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Transcript
Clickety click, clackety clack. Welcome.
OK I'm done. Is this a game to you? I'm done. It is a game. I'm done, fine.
Welcome. Coffee Talk. Episode two? Season four  with your NPR voice? No no, smooth jazz.
What you got for me today? I got nothing. What  are we talking about? What are you talking   about? So this season, we are focusing  on venues within our community.
Today we're going to venture outside of  our community because slim pickin's.
So. Slim pickin's. Slim pickin's. So we wanna cover  what's going on with venues. What are venues doing  
that they haven't really been doing before or  maybe they've just been doing the past couple   of years. Things that have been enhanced because  of COVID. What you got? Yeah. Who wants to talk about
COVID, but the reality is a lot of people changed stuff because of COVID. And for the better mostly.
What's the non-mostly? Not having in-person  events anymore and just doing virtual.
There you go. That's a negative. Way to put a  positive spin on it. Everybody pivoted. I hate that word.
You know there's a movie called Pivoting? Is it a dance barre movie? I have no idea I just  
Like you know like barre the exercises like barre? No I don't know. Not like Coyote Ugly. Yeah that's  
what I was thinking, exactly what my mind went to. I have no idea I just saw on Netflix as one of  
the- Oh it's the COVID documentary, Pivoting. Oh  sure! Clearly I didn't read the description.
Anyways. Squirrel, okay. We're  well researched I swear.  
Okay so yes. Venues, what venues are doing, positive  trends moving forward. So let's talk cashless real  
quick. We're going to talk cashless first and knock it out and then we're going to move on   Because it's fresh on my mind. Because then  we're going to move on to your exciting one.
Alright so cashless venues is very  very popular, I think some even started  
pre-COVID if I remember correctly. Well yeah, because there was the cash scare where like,  
Oh there's a shortage of coins so either use exact  change or use your debit card. There was definitely  
a shift pre-COVID. Yeah and that doesn't really  fall in line with sustainability if you tell people to use
plastic but it's cool. I mean you could have one of  those fancy metal cards. The what? The metal cards.
I have no idea what you're talking about. Clearly we hang out too much we make the same faces. I don't know  
anything about metal cards. Okay. I just know  that a lot of the sports facilities um not  
just professional but collegiate and even some  of the community ones are moving to cashless  
I don't want to sit up straight, it's Friday, I don't care. When do I ever sit up straight  
in these things? In case our listeners- When I tell  you to. In case our listeners really want to know   she basically hounds me about it all the time  or flicks me under the table no one can see.
So here in our community let's see what did they  tell us two years ago Kyle Field went to cashless.
Why are you looking at me like that? I'm not doing  anything under the table too, my hands are up here.
Wow really? I'm not pinching  you. You did flick me before.
Just leave it alone and talk to me. You can't leave it alone can you? Great. 
Are we getting the peanut gallery  mics on the recording too? Ok, go. Cashless yes. Kyle Field has been doing it  for a hot minute. A hot minute. Okay well cashless is  
great. A lot of professional venues have  moved to cashless with pre-ordering so you  
pre-order from your seats and then they'll either  bring it to you or you can go to the concession stand. The movie theaters do that too. Yes yes, and of course you're still using a card for  
that but at least this way it's all digital  so everybody has what, Apple Pay, Google Pay. 
Not everybody. Most people. Sure yeah. And there  are some other platforms. Okay your Cash App
that's linked to everybody's bank account. Yes and  a lot of vendors at like markets and farmers  
markets and vendor markets use-  Market farmers? Yes use Cash App  
because it's easy. Yes and most people  nowadays don't carry cash and I'm sure that  
yeah I mean you always have cash I never have cash. My husband always has cash I don't even know why  
Just in case. I guess but it's- cyber attacks  on the bank and then like your fallback   is cash so at least you have something. Yeah well you know yesterday I was going through  
my wallet and I did find a five dollar bill and I got real excited. See you've gotta have that spare,
it's I don't remember what they call it  but you put you know 20 or 50 or 100 in like the   little sleeve in your wallet, this is men's wallets  women's don't really have them and it's like your  
emergency money. I thought that's when you hide it  under the mattress that's emergency money or is   that just terrifying? No like emergency money like if  you're out in public and you get robbed and they  
take all your cash. But you hide it in your wallet? You hide it like you know between your cards  
or like behind your driver's license in that  little clear pouch. But if you're getting robbed   wouldn't they take your wallet? Not necessarily. Hmm.  They might just take the cash. Well those aren't  
some very smart robbers but anyway we're getting  sidetracked. They're robbing like can't be smart  
anyways yes so Houston Rodeo has started right, and they are most of their stands  
are cashless. Most of them. Yeah like the  Champion Wine Garden, some of the concession stands  
but a majority of them are cashless. I think  it's a great idea. I think it's definitely  
expediting the waiting in lines, it gives people more  of the experience with whatever's happening or   they're paying to be there for. I mean as long as even  if they're paying with a debit card they're just  
running it as credit then yes it's quick because  otherwise you got to stand there and you got to   put your pin code in and you got to wait for  it to be approved like. Sometimes. Sometimes.  
The tap thing is fast. Yeah that's what I yeah, what those are on the debit cards? Do you use that? 
No but Jeff does. Yeah so does Jamie. She scans it I'm like what are you doing?
Well like we were discussing earlier pre-recording,  there are some downfalls to it. Yes, okay so when  
she said this I don't know why I didn't  think about it before but it does make a   lot of sense so like if you send your kids if  you have kids old enough to be able to go do  
things on their own you know teenagers whatever,  18 but they don't have their own bank account or  
debit card or whatever the case may be. Now  if they're paying like some of these cashless   venues if it is through an app then of course  I would assume they would have some sort of  
app set up possibly but if they go wait in  line, they get to the front of the line not   realizing that it's cashless what do those poor  kids do? Give the cash to the people behind them  
and have them run their card. Yeah that's true  too. You could do that, that's smart. Yeah so I   could see how that could be a downfall you know because some kids are like my 11 year old  
I would trust him to go do that. Now I wouldn't necessarily trust him to stand in line and not be   freaked out by other people and like. Wander. Yeah no the other one would wander. Did I say 11?
He's 10 just kidding. Go ahead. Whatever, however  old he is. Yeah I don't even know. The older child.
So we solved the problem though. We solved  it, it's not patent. We don't have any
model for anybody to purchase or  patent or anything but at Grand Station  
and most arcades have the little plastic cards you  get. You put money in, you get a card out. And you  
can also pay in those machines with a debit card or cash. Yes, and you can reload them. So why don't  
all of these stadiums that are going cashless have  that option. I don't know the only thing I can say, 
only thing I can figure is maybe they have some  sort of contractual agreement or something with  
whoever they're using as far as their like in-app  purchasing and maybe they don't have a card thing  
or- I'm gonna need them to get on it. And a lot  of those like one-off I say one-off but
kiosks that they put in a lot of these venues  there's some sort of contract a lot of times it  
has to do with that company, how much they're  selling, revenue business whatever all that   kind of fun stuff. I can't remember who it was  wherever I don't even know the name of it but the  
Penguins stadium was one of the first ones I ever  saw. The Penguins stadium? Yeah the hockey team. Oh  
Right? I don't know. Pittsburgh Penguins yeah. That's cute. Yeah um they had they were one  
of the first ones i ever saw that had the kiosks  like the airports do for chargers, phone chargers  
and other things like that um but I know that they  were paying a certain percentage to that company  
you know kind of like when you bring in the  food vendors like chick-fil-a at some of these   places, which still is my favorite that that one  football I think it was football decided to have  
chick-fil-a serve for their food but you know.  Sunday football, chick-fil-a's not open on Sundays.
It's still my favorite story. What? You've never  heard this? Oh my Lord no we're tree branching. We are tree branching, but it's a funny story. Who was  it, the cardinals? I can't remember who it was  
but somebody came to this was like right before  COVID I feel like, they ended up settling on  
having Chick-fil-a come in to do one of those  little kiosks as a food vendor inside their  
facility. Well most of their football is on Sundays.  It's Mercedes Benz, yeah there we go Atlanta.  
So now granted Chick-fil-a can serve  when they have concerts and other things   going on but it really was like you're  looking at it going like your biggest  
revenue draw is football and you're gonna have  Chick-fil-a closed on a Sunday in your building? I'm not sure who the bright person was that came  up with that idea but anyway it still cracks me up.
But yes you are correct I'm getting off topic but  yes cashless venues I think is a great idea. I 
do see some downsides to it but there's more and  more venues and facilities that are adopting that  
practice I mean it's the digital age not everybody  likes technology and doesn't want to move forward  
we still see it quite often with stuff we're doing  so but it is here to stay and I don't I think it  
helps the transaction less touch points all that  kind of stuff and it's quicker on service so  
any who, any other input? No. Okay. Cool bro, cool  story. Alright so moving on to what you found.
Oh Culture City. Culture City. Culture City.  So Jamie sent us the IAVM newsletter  
and I was like reading it  of course I read our stuff first   and then I was reading through some of the other  things and came across Culture City which is a
sensory inclusion company. Yeah. Which a lot  of sporting venues have begun utilizing and they  
have a sensory inclusion certification that you  can get for your venue where they send somebody  
out and they train all your staff on it and they  give you these neat little sensory bags to put in  
your sensory rooms to help people  attending the events that might  
get overwhelmed and have sensory processing disorders. So one of the parts of the article
Jesus I can't even talk today words okay so  sensory sensitivities or challenges with   sensory regulation are often experienced by  individuals with autism, dementia, PTSD and other  
similar conditions. One of the major barriers  for these individuals is sensitivity to over   stimulation and noise which is an enormous part of  environment in a venue hosting live concerts  
sports and other events. So this with  Culture City is actually a certification  
process. Yes. So they have to train all of their  in-house staff at the venue on how to properly  
run these areas, be helpful for the guests that  come in that have questions and ensuring you  
know of course overall safety for everyone  and compliance to that extent. So the venue  
that we found out a part about so thankful for  IAVM. College Park Center at UT Arlington.  
And I got real excited because as soon as I saw  that of course I actually remembered something
and I can't remember what Jeff Davis's title  is for the region, is he the region director?
Something of that nature, so we'll give a shout out  to Jeff Davis but he oversees College Park and  
it's really really awesome to know that  not far down the road they are leading   in a very advanced positive direction and  we've talked about sensory things before  
even when COVID was happy and you took Cameron  what was the, yes I know your child's name but I  
was also trying to think of the place the same  time the what was the place you took him to? I don't know. 
What do you mean you don't know? I take him all over the place. I know but it was a sensory  
what was that museum you went to because didn't you  take your sister and your niece? Wow okay we've  
all slept since then, good Lord. Well okay so we  did color, the small one, Color Factory. There you go yes.
So it was sensory inclusive and was very neat. So it's nice to know that it's not just you  
know an art exhibit or something an interactive  thing like that that they're actually pushing   the boundaries and doing it in venues so that  way everybody feels like they can participate.  
Yeah so Culture City actually does, they do the  certification, they have mobile sensory stations, 
they sell sensory bags, just all kinds  of really awesome things to help venues  
set up areas that maybe when the facility  was built that wasn't a thought. Like ours
no power in the floors. We're getting there, we got lactation  rooms, we're getting there. Yeah so to expand  
upon that it's sensory bags equipped with noise  canceling headphones, fidget tools, verbal cue cards, 
and weighted lap pads. All of the things  that I have in my office. Yeah and they can  
be checked out at the venue for guests who are  feeling overwhelmed by the environment. Yeah.
So it's I'm pretty excited about it I hope lots  of other venues go through this whole process  
because I think it would be fantastic. Yes and like I said lots of sporting venues have  
them. Major league baseball, NBA they're on  top of it. They've they set up temporary rooms  
to give people these areas, lower speaker volumes, quiet rooms things like that.
Movie theaters. I've noticed a lot of them have   sensory friendly screening of kid-friendly movies,  typically only once a month early in the day but  
it is something that like our movie theater here  does. Oh okay. I think most of them at this point do  
and then obviously in April, lots of venues  will do things for Autism Awareness Month but  
they're getting more on board to having  them more often. Even what did I find? NASA.
Not NASA. Race cars, race cars. Nascar. Holy cow, words.  NASA and race car. They're flying cars now? Yes. Dover International  
Speedway in May or June they  sponsor with Autism Speaks, not giving any  
whatever we'll leave that alone. But  they set up quiet rooms, muted lightings so  
that people with sensory disorders can enjoy  a car race. Which we, I don't know if everybody  
knows but it's really noisy. I mean I can only  imagine I've never been to one I can only imagine  
what it's like just from what I'm listening  to on TV but at the same time I don't you know that's   not an environment I want to spend three hours  watching cars go in circles but that's just me.  
You don't watch it for the circles,  you watch it for the crashes. Yeah.   Agreed. And then obviously things like Sesame  Street Live, Disney on Ice, they're all very  
aware and have been doing lots of  things for sensory friendly environments.  
That's exciting, it's very exciting, I'm excited.  I very much enjoyed I don't know how much I 
assume Cameron enjoyed his experience at the  Color Factory. Yes, yeah and that was set up
The purpose was not to be sensory friendly, right?  Like the fact that it was was great  
because it triggered all of the senses, but I could also see how somebody going in that  
was, maybe had a more extreme sensory processing  disorder might have been overwhelmed going from  
lots of different colored lights to  different smells I could see how that could   be an issue. But yes Cameron very much  did enjoy it. Good, yeah it's exciting. So now we  
just need the venues here on campus and  in our community to start moving forward.
No? Yeah. It's next on your project list. Who are we, who are we calling out on this one? I mean  
I literally have everything in my office we could  just convert one of the rooms here to it. I do, I  
have one of those little pads like the little  wiggle pads that you sit on for your chair if you   have to move around more I have those little push button pop things. You meant the one you were sitting on?
You wiggle around a lot? I do. I fidget. I have  the pop it things too. Yeah the little pop its. 
Little spinny things like I  got all kinds of stuff. I have   boxes of stuff at the house that I had gotten  for Cameron because I was trying to figure out  
what he liked what he didn't like. I will tell you though it does make me   discouraged a little bit because the school  districts told the kids, what was it last year,  
two years ago when the fidget spinners became very  popular for all kids that they were not allowed to   have them out in the rooms anymore they weren't  even supposed to bring them to school anymore.
Oh I didn't hear about that. You didn't, oh well  clearly I read the newsletters once in a blue moon.  
But at one point they did, they didn't want them  bringing the pop it things or the fidget spinners  
they had to leave all toys at home or if they  brought them they had to stay in their backpacks.
So I could see how they can be distracting but  if the school district's going to do that then   they need to provide them in the classrooms. Agreed. You know so like if a kid does need it  
you go to the bin, you get it out, you have it in  class with you, put it back when you're done. But   then it made me wonder is there a solution to it to  remove that child from the classroom so they can  
you know calm down or have an area  that's away from where they were.   Quite a few classrooms now have  spaces, they have safe spaces, spaces you can go to  
if you need a break from whatever it is you're  doing. Right. But a lot of children don't know  
that they have access to it. Like Cameron will  just get up and go to the space if he needs it  
but he also gets he has an IEP you know  he is afforded those accommodations.
Kids that maybe don't I mean obviously the  kids that don't have the accommodations  
should be informed like yeah if you need a break  and you're getting overwhelmed you can go because   even somebody without a sensory processing  disorder gets overwhelmed like that's normal.  
Adults get overwhelmed. This is a soap box, this  is the hill I can die on okay? Like we can talk  
about this the entire episode. But I agree with you  because even when we've done like meet the parent  
or meet the teacher they tell us, the parents and  the students when we're in the meet the teacher.   For like the five minutes maybe, max that you  get to spend with the teacher. But you already know  
the kids are not paying attention. No I'm barely  paying attention. I mean you're going to read me   every line off your PowerPoint? I can't read myself? Yes but they do mention them in that but then  
it's never brought to the kids attention ever  again. Yeah. So I agree with the fact that they   don't know what's available. The fact that  there should be stand-up desks. If a kid wants to  
stand up while they're doing their work what's it  going to hurt? Yeah. Versus them sitting down like  
if they get to move around a little bit I mean in  Cameron's AB classroom he has a square taped off  
around a stand-up desk it's got a high one and a  low one so if he needs to sit if he needs to stand  
he can, but he has to stay inside the box obviously  because there's other kids in there that might  
be a little bit more rowdy than him or when he  is extra rowdy so why isn't every classroom  
like that? Well yeah and it depends on the  teacher too because I know that one of Keegan's  
I think it was his second grade teacher, no I think it  was his third grade teacher, she had different  
levels of like seating for the classroom and  they rotated every so often like so however  
many weeks and so he got to sit on the ball  chairs or he stood at the back or he sat at   the bar stool at the back um and then they  also had the floor table she actually had a  
small table in the front where they could  work off the floor if that was their desk   for the day or week, whatever the case may  be. So he definitely enjoyed that classroom a lot 
because it gave him a new experience and however  his mood was feeling he could actually adapt to   that so. Yeah and every classroom should be like  that. Obviously it's not feasible and yes teachers  
should get a higher pay, this should not be coming  out of their pocket, it should be a standard with   the school districts. That's the downside is right  now it's coming out of the teachers pockets.  
Yes but because we all know that schools  were only developed. Oh god. In order. Oh gosh  
to facilitate, to teach basically  factory workers, you know, can you sit down,  
be quiet, do your job, and then you leave. Literally  that's historically that's where they came from. I  
will die on this hill I swear. You're yeah you're  going. Schools have not adapted to being a  
sensory friendly environment. I mean if you go into  a classroom there's so much stuff going on there's   so much like you've got piles of crayons and you've  got stuff all over the walls and it's like it's  
very overwhelming to be in a classroom especially  if you've never been in one before, like it's a lot.  
Yeah even for me trying to be like whoa what's  going on over here you've got lists and names and  
like work like what is going on. And it's a mess,  it's always a mess because you've got 30 kids  
you know 20 to 30 kids that you're  looking after and trying to keep up with.   Those kids don't clean up after themselves I  don't care what any parent says. They do their  
best but there's always going to be a time where  they're like well I'm just going to put this here  
like I have to I have to go I have to get  back to my desk, I'm going to put this here.   I'm just thinking how that translates into  an adult because I definitely see it a lot at home.
Oh I drank this I'm just gonna  leave this over here by my socks.   What is that? So like I said many times this is the  hill I can die on because schools have not adapted.  
No they haven't. So the expectation that the rest  of society can adapt, if we're not starting from  
like the lowest venue lowest like a school all  the way up to stadiums and you know concert halls.
You are, you went you went deep on that. Well  I'm just this is- I know. And I know this is  
an everyday reality for you so yes I totally get it I understand and I do  
agree with everything that you're saying. I do  feel bad, I mean even Keegan who doesn't have  
some of the same levels of frustrations with other  children in his classes like Cameron does he gets  
defensive for Cameron. Oh yeah and they're not  even in the same school, can you imagine next year? 
Oh man yeah he's like already Mom is he going? I'm like I don't know dude. But yes he is he  
gets very defensive for Cameron, very protective,  it's very fun. Well if your child is ever  
taking it up for Cameron and gets in trouble I'll  go to bat for him. Oh yeah I mean I would too.  
Yeah but. Not the parents you want to see at  your school. Nope not at all, not when we're  
tag teaming it either. Okay so soapbox, we're  gonna we're gonna put a pin in that. Alright  
I'll get off the soapbox.  Yeah okay so let's talk- but if anybody ever   needs an advocate for that in town you just  let me know. Yes she's very vocal and passionate. I got so many books  
on the laws surrounding this I got you. Okay pin.  Alright pin. I'm gonna pin it. I'll shut up. Yeah okay  
so last but not least, sustainability.  Alright so of course everyone when  
they think events and sustainability it's  virtual, go hybrid, yadda yadda whatever.   I think of reduce, reuse, recycle. Yeah some people do. I think of thrift store shopping.
Because what, that's the most sustainability  that you do? Yeah I mean when I'm not at work.  
Yes yes okay so I found this article on  swap card that I thought was really- of course  
I'm gonna say interesting because it's like  my go-to line so I'm gonna change that to   informative it was very informative. Oh look at you. Yeah I know I'm branching out, trying  
to expand my vocabulary. That was a Scrabble word. Yeah so  of course hybrid and virtual were the first two  
that they have listed. One of the other things  they talked about was selecting a green venue  
which is a great idea but most people don't even  know how to go about doing that. So green venues,
it is a certification process just like everything  else yes sensory um they listed three major
companies, organizations that  you can get certified through.   One of them that I think we've looked at it  before which was the IACC green star certification.  
What does that mean? Yeah so I tried  looking up the acronym because   my memory is very foggy. I'm pretty  sure it's International Assembly for
Conference Centers or Convention Centers. I think  it's conference centers. Heck if I know, I tried   googling it before we came up here and you go to  their website and at no point do they use anything  
other than their acronym even when referring to  themselves so we'll verify that and you can put  
it in the little description of what it actually  is. So they have a very in-depth process
I think you had to have if I remember correctly  a minimum square footage, you had to be doing  
internal practices already as far as like  using sustainable vendors, caterers, things  
that you're doing on the venue side as far as  you know HVAC and stuff like that. We here at the  
university have the green, the Aggie Green Fund  and thankfully Michael went through the whole  
exhausting process of applying for that so  we can get the recycling bins in our building.   The large ones that we have out in the  lobby and also working with our custodial  
ladies on helping recycle all that and of course  the university has the sustainable pickups that  
they do outside of the building so we've been  trying especially a lot with the bottled water   that comes through our building and all the  bottled beverages and now post COVID we're doing  
even more of that. Cans and bottles and all that  kind of fun stuff so, we do recycle quite a bit. 
So we will list you know all these  organizations that you can actually go through and   get certified. The one thing that I don't know  why common sense wouldn't just pop in your head  
for myself because it didn't when I read  this. One of the things they talked about was  
consider transportation for your attendees when  they come to an event. Pick a venue that is closely  
located where there is public transportation  or other means of transportation that's not  
far for them to travel like you know the whole  carpooling all that kind of fun stuff.
So basically all we need is a hotel  inside and we would be like perfect.  We would because we're right next to the airport,  there are buses that pick up over at the airport, 
I think they even have ride share over there and we also have the bus system yes on main campus. So you are correct all we need is a hotel. Well I 
mean you know there's kind of a hotel in our  building we just need to start renting it out.
So but yes you are correct you know short distance  on a plane or a train ride is ideal. You  
know anything that's easily accessible to transport people. Yeah I mean I wish we had a train   that we could ride not ones that come through town  and block traffic. A passenger train? Yeah.
You know incentivize public transportation  and carpooling, use surveys to understand how  
people travel to your event, choose a venue  with LED lighting which we've been working on. 
We're almost there. Yes we are almost there  it has been a slow and taxing process which is  
annoying because I don't know why  you wouldn't want to just do that.  Because it saves them money in the long run and  of course we recycle. Composting, so there were  
caterers that we're doing composting. I don't know, I know we've talked about it but I don't know how  
much composting- Composting? Yeah composting sorry,  that Chartwells is doing anymore. I know they  
do it quite a bit in the MSC but I don't know what  they're doing off-premise like outside of the MSC.  
So you're supposed to, with Chartwell's, take one of their yellow composting bins with you.  
However the problem with that is everybody in the  MSC uses them. Correct. And sometimes they don't get  
enough. Like if you've had a really really large  event or a really busy week in the dining  
you're not gonna have enough. Yeah. And that's where  the issue comes in. Yeah. But they do quite a bit.  
Yes they do and I know they do. They started  a lot of that when I used to work over there.   You started- No I was not part of the starting of  that, that was from a facility standpoint before it  
became catering. So that's one of the things  they're talking about, utilizing vendors that  
do that, minimizing single use bottles and  getting you know the Ozarka stands where you  
do like at the dentist office. Or  the refillable water fountains. Yes which  
we've talked about, we have a student  organization that's trying to do that in   our building but I think the cost of it kind  of shied them away from. Yeah I mean when you  
basically have to redo plumbing in half the  building. Yeah it's amazing to me how we don't  
kind of I mean I know when you're building  something you're not always future forward   because people don't really know where we're going  to go. Or what the facility will be used for in  
the future. I mean not having power on the floor  in spaces when it's called a conference center  
makes no sense to me but whatever. Sustainable  catering, the biggest thing is farm to table  
and we use quite a few vendors, caterers  in our facility that are farm to table  
Ronin is one for sure. Who else? So  Chartwells actually does a farm to table menu
that they've used, I don't remember what group it  was for but they were doing an event every year   and everything was farm to table,  sustainably sourced which was really neat.  
But I feel like most smaller  caterers have the ability to do  
farm to table versus the ones that are doing  the three or four hundred banquet. Correct yeah,  
and we have a lot of restaurants here in town  that are very farm to table. That I don't know  
how I mean I'm you know sure they would do a small  event, you know for dinner and things like that but  
it's a good option and one of the other  things they mentioned was providing more   vegan and vegetarian options to help reduce the  carbon footprint which i'm clearly uneducated  
on a lot of that stuff because when I  started reading I was like "oh this is bad."   Maybe I should be a vegetarian, maybe they're  on to something and I'm totally missing it. 
Well if you ever need any recipes. I know I gotta  go call Dubey. You could get them from Cameron. 
Get them from Dubey. Cameron doesn't talk to me, all he talks to  me is about school. How was school? Good. Did you have a   good day? Yeah. And then he walks away. I mean that's  just the age. I actually have a lot of great
vegan and vegetarian recipes. I know you do you've sent  me some, I've used them. If you need any more.  
Yeah. I made Dubey vegan Snickers. I know,  I saw the box you sent her, but did she say anything  
about it? She liked them. She wasn't excited about  it? She was excited, she was like "Are these for me?"
I love our students, our students are awesome.  The other thing is donate leftover food. There  
is some concern obviously about that when  you're doing catering and food service and
liability when donating things like that. Yes. I looked into this I don't remember how long ago  
but I was looking for a company that did  it because there are ones in Austin and there  
are ones in Houston that they'll send you the  containers, you package your food, somebody comes   and picks it up and then takes it to wherever  they're going to use it up. Yeah. We don't have  
one in town anymore. Yeah I was gonna say we used to because we used to do it. Yes. We used   to make boxed up lunches and send them. Which is really  sad because I know when I worked in catering  
there is a lot that's going to compost and  you're like this is perfectly good food.  Like I understand it's been out of temperature  for a while but like it's pasta you know like  
it's green beans like I think it's gonna be okay. Obviously when you get into pork and chicken, 
meats it gets questionable. Yeah. But it's pasta. But  I was also raised that if like if it's not molding  
like you just throw it in the microwave it's still  good. Yep agreed. Thinking of bread, the heel  
might be molding a little but you can still pull  from the middle. But is the next slice? Yeah pull from the middle. My  
poor child, I don't think he realizes how often I  do that to him. If you put the bread in the fridge   it will stop doing that. I used to do that then  it came became difficult to spread the peanut  
butter so I quit. Do you keep your peanut butter  in the fridge? No. That's weird. That I don't keep  
it in the fridge? No that it would be hard to  spread on a cold piece of bread. I don't know   maybe it's the peanut butter I buy. It's not Jiffy.  Yeah so anyway, using sustainable eco-friendly  
swag bag options. I love this option for swag bags. Yes. Because then you always get the cutest tote bags  
and I love using them, like going to the  farmer's market or just the grocery store 
Yes. Sorry I was super excited about that one guys.   You're good. So one of the other  ones I really liked was the  
technology part. Using an event app versus printing  out agendas, brochures, name badges, registration.  
You know any kind of ticketing, there are so many  apps out there that will help with a lot of that  
and we talked after, we talked about all this of  course then I went to Jamie and I was like hey  
let's do our brochure digitally. Let's create a  QR code. I was like that's a great idea because   we were just talking about how many we needed to get printed, how many guests there were, and it's like  
well if you don't know RSVP numbers a week before it doesn't help you. And then I was like well   this would be a smarter idea because then  they can just go scan it. And we've gotten,  
in the office we're moving towards that. Yes. You've  lessened the amount of things we need to print out. 
Eventually we'll go to no printouts.  We don't have to keep a record?   Well you can keep a record but you just- Digital  record? Yes. A zip file? Oh my gosh. Zip everything/
So yes eventually I would like to go to you  know fully digital. I mean it was great, during  
our walkthrough yesterday Michael pulled out  his iPad and he was taking notes while we were  talking with him. So I know it's there I know  everybody's ready for it. We're gonna do it.
I don't know man, those 25 cent notepads like for  back-to-school sales or it's pretty pretty cheap  
I mean you can buy them, I'm  just not gonna buy them for you.
So anyway so yes I think that using an event   app versus printing all your  materials is a great idea.
I mean other than that I don't know what else  you got. Anything else sustainable related? Yeah  
making sure that the sponsors of your event  are also in line with your own sustainable,  
I don't know what it's called. Goal, vision, mission. Yeah, mission,  sustainable mission. God bless are you sure it's  not Monday? I'm pretty sure it is because  
Tuesday was Friday and Monday was Thursday  and yeah Wednesday was just Wednesday.
Yes I think you're right it is. We're all over the  place. So just making sure that your event sponsors  
are in line with your sustainability mission  because you do see a lot of companies  
greenwashing saying yeah we do this and do  that and then they're like using child labor.  
You know like you have to make sure that who you're aligning with, who your ally is, 
is actually somebody that shares your same.  Absolutely. Your same stuff, your same stuff.  
Yeah so words are hard today. But to add  on top of that and we can we can cut  
us off after this. So they have this thing  called the Sustainable Event Alliance and   I tried to get information on it but like  it's so vague. Yeah. Like what do they do?  
So my understanding is you can get a certification  and become an accredited professional through  
their program on sustainability that allows  you to learn skills and validate your   competency, competency in your field. From  the Institute for Sustainable Events? Yes ISE.
And they also keep a running log or database. Yes  those are databases. Database. Database. I've watched  
Spies and Disguise too many times it's data. It's  like pecan and pecan. Do you spell gray with an e  
or a? I think it depends on my mood to be honest. I've never really thought about it. So yes so  
they connect people all over the world. They  produce events, they help provide a database  
database for sustainable venues, sustainable vendors, things of that nature, so you can actually  
become an accredited event sustainable specialist.  through the ISE. Yes. You could build a solid  
foundation with sustainability literacy executive  strategy policy and issues identification.  
I think it would be a great thing. So I'm going to  sign you up for it for next year for your goals.  Okay that's fine. We'll add to the running  list of all the crap I'm gonna make you do. 
Anyway so yes those are the three  major things that we have found that are   trending forward in the venue side of things.  Yes. What do we got coming up next episode? 
I think we have an on-site visit the next  episode. Is that the one we have with the   rec? Yes maybe. Okay head nods from the peanut gallery.  I don't know my schedule has changed. I don't  
remember what I did yesterday. I don't  know but I know you need to get her questions.   Yes that is true I do have to do that thank you. I gotta get a script ready.  
Yes I appreciate that look I'm gonna  write myself a note right now. So   we're super excited to see more positive things  moving forward with venues I would love if local  
venues here would set it as a standard. Yeah versus  well if the client wants it then we'll do it but  
why not just have it readily available? I mean  it's to me it's like the green room. Yeah okay  
well we've got a green room for speakers to  use, it's there. We have lactation rooms for  
people to use, just to have it. It's there. Yeah oh  if you need it, cool. All I gotta do is unlock  
the door and turn the light on. Well and the  university has a sustainability program but   I still feel like they could  expand on that because it is very  
like at least becoming a sustainable office, you have to meet a certain criteria but you're   the ones filling out the form telling them what  you do. I'm not even 100% sure if they come check. 
No. So there's got to be accountability. I'm  assuming there is, I didn't dig that deep into  
it. I know that they were trying to push a lot  of that stuff across campus but what I don't   understand is why they wouldn't just enforce it  period instead of letting people volunteer for it.
Yeah and then if you're gonna make it  mandatory then they gotta pay for the upgrades.  
Yeah about that. No we just gotta build new  buildings that helps you know trying to make  
things sustainable that are old and just you  build new and they already have it built that   way so whatever. Is it sustainable to build a new  building? You have to chop down a lot of trees to  
build a building. Well it depends on if they're  tearing down something that was already there  and just rebuilding versus- We're not saying  that you should tear down this building, I'm  
gonna need her to clarify that. Please don't. Yeah  we just want you to add to the top. Like fix the   roof so we can add a second floor. That's  not how that works. I know.
Or maybe we could get a portion of fanfield and  do like, that's an extension of our venue.  
We can actually put like- Then can we get a golf  cart? Can we get an electric golf cart so that   I can drive across there? We could just use the  golf cart that belongs to the Bush School since  
it's parked out there with a boot on it every  day. I'm not sure. Did they not pay their tickets?
Is that why there's a boot on it? They put it on there  so people don't steal it. Oh that's fair. Yeah.  
That's fair. Yeah. So anywho. Okay well thanks for  joining us. As we tree branched a lot. Yes thank you  
for joining me. Thank you for joining me. Wow okay, cool. Alright. It's almost March. Yay why are  
we waving? Why is he waving? Is he telling us bye? Yeah I think he's done. I think he's done with us. Okay bye.
Sarah Chrastecky Profile Photo

Sarah Chrastecky

Co-Host of the Coffee Talk Podcast & Director - Annenberg Presidential Conference Center

Sarah Chrastecky is the director of the Annenberg Presidential Conference Center, where she oversees all aspects of the operation.

Chrastecky graduated from Texas Lutheran University in 2006 with a Bachelor of Arts degree in studio art and a minor in psychology. Upon graduation, she moved to the Bryan/College Station area.

In the summer of 2009, Chrastecky began working for the APCC and caught the industry bug. During this time, she had the opportunity to expand her knowledge and passion by attending and graduating from the IAVM Venue Management School. In October of 2012, she transitioned to an associate director position for Chartwells Catering at Texas A&M University to continue her experience and business interests. She returned to the APCC as the manager in the summer of 2015. In February of 2017, she stepped in as interim director until June of 2018, when she accepted the director position.

Chrastecky is the mother of two beautiful boys and wife to a golf course superintendent. She enjoys spending time with family and friends, game nights, family movie nights and entertainment provided by sarcastic 10 and 4-year-olds.

Tracy

Tracy "TJ" Hefti

Co-Host of the Coffee Talk Podcast & Event Manager at Annenberg Presidential Conference Center

Tracy ‘TJ’ Hefti is originally from Houston, Texas, and joined the APCC in 2018. She has over 10 years of experience in various service industry roles and is excited to bring those skills to Texas A&M. TJ has her Certified Meeting Professionals (CMP) certification, as well as the Certified Professional in Management certification (AMA-CPM). In her free time she enjoys creating art, exploring and supporting local cuisines and spending time with her family.