Welcome to Coffee Talk…a Venue Managers Guide
April 20, 2022

4.6 - What Happens When You Interview Co-Workers...

Today, Sarah & TJ get to chat with one of their very own! Jamie Burns has an extensive background within the music industry as well as in events! She shares her experiences of online ticket sales, scalpers, and what's new post-COVID!

Transcript
welcome welcome um coffee talk no if i like being on the
side of the camera coffee talk episode six is that right i
double checked with jamie so yes yes right well somebody's got it together today
episode 5 is getting released as we speak nice the sad part is i can't just be over
there and like hey is that correct that's what i'm saying correct because yeah she has to look over the table and be like is that correct was that right
all right so as you may have noticed our guest today is one of our very own jamie burns jamie is the marketing manager
here at the annenberg presidential conference center she started as assistant manager in 2014 moved to
manager in 2018 transitioned to her current role in 2020 she's now back to being a manager
that's one clarification that is true thank you president banks for that one
what nobody watches she has over 15 years of experience in event planning
marketing and communication previously she coordinated events and managed marketing efforts as a sales and
marketing coordinator for a healthcare consulting firm in dallas texas and managed several
competitive dance studios in the dallas fort worth area that's grammatical yeah that's like a run-off there's a pause in
that i just didn't breathe there is looking at it there's no punctuations to allow for breathing you know when i was
in college my mom always had to proofread my papers because of commas
because like in school they taught you put commas where you take a breath well
yes you don't breathe when you talk no i i well i mean i do but yeah so anyway so
sometimes i struggle with i love the oxford comma as my friend um
jamie graduated from texas a m university in 2009 with a ba in communication
and a minor in tourism management she graduated from ibm venue management school in 2019 has her cvp certified
venue professional certification through iavm and is a professional certified marketer through the american marketing
association with a marketing management certification
that's a lot that sounds i don't pretentious
yeah see you don't like being on the other end of it no yeah i'm gonna i'm gonna go tweak that so it doesn't so dr
taylor was like oh you're gonna read all that yeah but you're serious i've had to i mean i even cut out a paragraph of
hers wow mine's like forceful she cut out the party i got out the fun part like i have
a dog named ginger what i like to do you know all that stuff yeah i cut that part out
i mean you should have cut out the like certifications and then just left the ginger the ginger
part yeah she's not qualified but she has a dog he has a snaggle tooth
i feel like she has two dogs now she basically does sorry tammy you take care of your own dog
all right so aside from all of the stuff that you do with us all the things and your 14 other lives
you're 14 in your life you do have quite a bit
of experience within the music industry sort of sure
um so tell us about that um what you can
tell us about that oh my gosh what you're willing to divulge the the you know
the 15th life no um so when i was in college i mean i've always
liked music um i guess i mean i guess when i was in high school i asked my mom pretty regularly like
you know you took me to concerts a lot you let me go she was like well i mean it was fun you're fine most the time my
mom went with me um and so when i graduated from high school like
my plan was to come to a m well i wanted to either major in dance
like to note the heavy eye roll on that one they can see it i know but i want to make sure i point it out
i either wanted to major in dance which my parents informed me that um they were
not going to pay for college if i was majoring in dance so
um i didn't major in dance and so the other dream was that i was going to
move to nashville and work in the music industry but
so i came to a m but i'm not super adventurous when it comes to things so [Music]
um i just started working pr and um like working merch and
you know that was it wasn't pre-social media but when i was in college was when facebook
was still like college students only um you had to have a university email
so there wasn't like a whole lot of social media marketing at that point it was more
walk around campus with um posters
and like actually call radio stations and request songs um that's how that's
up so for a lot of you know up and coming bands they start in college towns
because it's easier um and so that was pretty much my
my life during the week um was going to music and
it was not the same i actually just saw the same thing no so she didn't mention class at all i mean
yeah i wasn't uh she got a degree and i have a degree i graduated in four years
um i have my aggie rings i know life is that's the first thing that pops me out okay rub it in it's just a five-year
plan public to private it's i lost a lot of credit i came into a m with
a lot of hours and i took mini masters and summer classes every time or i would
not have graduated in four years um so
um but yes no i i didn't go to class much that first year um
again sorry tammy oh she's aware i know she she saw my you know they had this
thing where your parents could sign up for like a parent portal to your grades
and they could log in and see your grades let's just say after that first year that um
that um privilege was taken away from my parents
all right yeah okay um so you went out you papered northgate yes in campus and we would like on
saturday mornings it sounds weird but like we would literally sit in a living room and
call radio stations and request songs and send emails to
um like request music videos and like that's just how that worked it seems
foreign now but not really because there's people that i feel like are hired to do like the
google searches and they search name so it pops up so it's kind of the same thing yeah i mean different era people
get paid to sit there and put names in the search bar so that way someone else becomes more so it becomes like you're for on the first page yeah that's how
many times it's searched um yeah i mean my i mean my job my senior
year um at a m was in the marketing communications department and i mean that's literally
one of my tasks was to google a m and kind of see where they were but
for the same reason like one to see what was being said about a m and what news stories were out there and then two
because it increases all right so
so that's kind of my um you know experience music industry just kind of
helping people out just more like a as a fun thing i mean i was going to see the music anyway might as well promote it
fair yeah so from that from that a very strong love for music yeah so you
go to concerts and stuff pretty regular i say regularly once covet hit that kind of you know changed everything
yes yeah so when we were talking how long ago was this few weeks so i've been to many concerts with jamie
which you know not all of my favorite you know they her and tanner took me who is it
that sings that awful song wade bowen there you go um he just did what she was referring to
oh no it's tanner and hers favorite song and we sing to her yes and i absolutely it's like how i feel about the frozen
song well it's it's kind of like yeah but that's but that's exactly how
we sing it i just say the letter do you have to edit it out or do i have to say the whole word for it to be edited out
yeah get my drift oh yeah yeah it's lost and found stupid song
it's so dumb in fact it was my ringtone when i was in college yeah it's the same way i feel about freaking george strait song like
yes or no i love george strait but that's he didn't write any of his music so yeah yeah i don't i don't like check yes or no either it's a terrible song
whatever and the video is i am well i mean i i mean i like lyrics
yeah me too that's why i like music because the lyric has to speak to me now half the time when i listen to you know
some hip-hop rap i don't understand everything uh-huh because they talk too fast
so i have to google so that that helps the google helps so anyway so we were talking because one of our
favorite bands got back together and is starting to after a three-year hiatus yes three-year
hiatus um not because of covid yeah but but covet i think helped anyway
yes i don't know who you're talking about turnpike troubadours oh okay yeah and i
didn't get introduced to them until i got married or not married until i started dating tanner and then you know the more i got
to know jamie after first couple years maybe sure all the crying went to the wayside
after sarah made me cry every day you brought it up i did you are correct
but i didn't do it purposefully um there was a lot going on so anyway so we found a similar interest in love for music and
attending things and so um when we found out turnpike was coming back to tour
um jamie i'm sure you have don't you have like notifications for like
certain bands things like that i still haven't figured out how to do that yet on google but yes i'm cool with it
yes i have google alerts that i have i mean specific bands on social media like i
have favorited and notifications so that i know if they make announcements turnpike is one of them because they
pretty much went silent on everything everything i mean they're band members and some other
people but like the band as a whole took down their website um twitter they're like done they lock
their twitter yeah i mean people like i mean you know and the situation around it is
sad but at the same time it's a very fortunate thing now for him um the lead singer and
so not my business yes well i mean it's been all over i mean yeah if you'd like
to know the story just just google it just google turnpike troubadours and miranda lambert and
it'll give you like the beginning of all of the nonsense yeah so to say she's one of my least favorite she is so just yeah
anyway i like her i like some of her music yes i don't think that turnpike or and miranda will be touring together
anytime soon we're not here for the gossip yeah
it's not gossip it's not gossip it's like a bunch of hens nah it's not gossip so anyway so we found out that they had
finally announced jamie actually told us um she screenshotted the image of it and sent it to tanner and i of course i'm
like here you're right next door you know the kid was gonna come running into my office to tell me well because i felt
like it was something that needed to be shared at the same time to you and tanner so she didn't get in trouble for telling you first it wouldn't matter i
responded to the text message like an hour before him so of course you did but i just yeah i just felt like it was
important yeah so in all of this we started talking about
um because they have such a huge following and so many people want to see
them come back to perform that jamie got wind of the first place they
were going to be doing a concert and kind of
won how they handled the ticket like basically the first venue announcement that was hosting it and what the whole ticketing situation was and it's
actually really interesting because because of that a lot of other things started they started adapting at other venues
where they're performing to um combat a lot of the scalping issues
yes so the first place that they were gonna the first announcement was red
rocks in colorado and the show is scheduled in may
um and it was they were doing two nights and when they announced it i think tickets
were going on zell two days later um
we we making the cameraman she's sitting up because she sees her picture over there oh which i would like for him to flip
that so i can stop seeing myself slouching but whatever i like it it's cool and i'll leave it
you're fine um i'll do like this like you do to me or whack you under the table like you do to me
yeah i don't play with another table okay so red rocks so they announced it but what they've been doing is they've
been announcing the show and the tickets go on sale like two days later so
when red rocks was announced um i of course you know
was like all right do i have anything on my calendar at that time like what am i gonna do
um not not how am i going to get there who's going to come with me if i get these kind of tickets like it was just like oh no that yeah let's figure that
out later i mean at this point i was like maybe i'll just get one ticket and i'll go by myself
so that was so red rocks well so when they um
tickets went on sale um red rocks has a
awful system for waiting um it's it's a known thing tickets sell
out pretty fast just shows there um but when you logged in i mean tickets
sold out in under five minutes um it crashed systems um
there were like i've never seen like i've never seen it
as much but they basically these sites have like a a
tracking bar with this little guy that's walking he's walking across the screen and it starts on one side
and you see like the progression and like you know it's great if you're in the middle but if you like if you're a little if
you log in and your little guy is like way on the left side and it needs to be all the way
on the right side you're like well i'm gonna wait anyway for like 30
minutes just to see yeah maybe people will drop out yeah so yeah yeah so no you can't hit
refresh because it'll kick you out kick you out because a lot of it's like an active okay yeah it's like an active
thing and um with red rocks i think i tried on three
different so i like i had my phone my laptop and
um yeah were you in in line three places yes that's why there's so many people that
crash the system well and then yeah so i mean come to find out it you
know like you could actually do different browsers there was a whole lot of things like i said red rocks does not have a great system but they also don't
care like i mean yeah essentially like they have they're gonna sell regardless yeah and
so that was the first um really fun thing did you figure out how
many people were actually on at the same time that one i didn't um i don't think that
one did some of the sites would tell you like what place you were in line so their first show back was actually this
past weekend um at cane's ballroom in oklahoma
capacity there is 1600 people
at one point starting small well so there is this near their hometown it's
another hometown they have a song written about like the street corner i mean
um so they played two nights and um they had i have to look at my notes
because i did write down what they did um so they had a four ticket limit
um they did mail some of the tickets um but they did check ids if you picked up
it will call like you had to show your id they were not changing names on the tickets so
um that was that but at one point they had 70 000 people logged in to purchase
tickets to a their show of 16 yeah dang oh 1800 sorry
see i wrote it down i still messed it up can't read your own handwriting no i just yeah so i mean that was kane's
yeah i mean and then billy bob's um capacity is six thousand um i'm pretty
sure billy bobs is the one that kind of told you like what place in line you were in
um and also the one with fort worth okay and a lot of times um
[Music] like they would let you into a waiting room like 30 minutes before
um the tickets went on sale and i logged in every time exactly i didn't try to get
tickets to keynes but um um yeah i told jamie if she got tickets
to billy bob's i ain't going i don't even i mean billy bob's isn't my favorite
place either so at that point though i was like just ready yeah yeah because what
happens if they do like three shows and then all of a sudden they're done like right and so don't do it anymore and so my was
i tried to get tickets to the places that i was okay with i got tickets i would go i mean but oklahoma i wasn't
going now i know it sounds ridiculous i was willing to go to colorado but you know just didn't have room and board i
could have called britney and connor yeah that's true they would have gone with you actually that's true well they
probably would have taken weston only four ticket limit can't take five
oh yeah um so um but
at any point like billy bob's there were between 50 000 and 100 000 people logged in at a
time i think at one point i was like 35 000 in line and like i said i logged in
right when they released so does it does everyone make you wonder if they have um
i don't know i wouldn't say like some people get preference or some people who know the people that work at the venue or the band like how do they
get how do you get in line so quickly so some not have sudden link yeah
sudden suck it's apparently changing again yeah yeah okay anyways um
so some of the venues depending on whatever some of the venues it didn't matter when you logged in like it was random
like at 10 o'clock it was random um i feel like this good business though at least like yes so like you could get
in and you like you could log in all of your information and have everything ready and be there but it was more like
a lottery kind of random type thing some venues did
the houston venue actually did which when i logged in um
30 minutes before those tickets went on sale i was 17 000 in line
um i don't know how many people they had logged in but that venue actually did something really cool
um the so after red rocks and that whole thing i don't think ever
anybody had really realized the extent of what it was going to be like so a lot
of people started figuring out creative ways to
help as many fans get tickets as possible um so you so the houston venue
announced on like a monday that tickets went on until that friday
but if you came to their venue on that wednesday night they had like a you know
a house band or just you know an up and coming band plane you could come starting at five o'clock
and get a wristband and stay eat dinner
order drinks listen to the band play and then at eight o'clock that evening
they were going to anybody that had a wristband they were basically going to give a pre-sale password that you were
guaranteed to be able to order two tickets yeah i thought that was super cool yeah
um totally would have gone with you well we talked about it in the event meeting yeah like we could go right now
yeah but you didn't yeah and either to tanner even though he was like i'm game yeah yeah he was game to go to the
concert he didn't comprehend she was talking about driving with her to houston because at the time i couldn't drive yes
or i would have driven myself but yes so that was the first adjustment
to all of this yeah which i thought was really cool and um i mean everything i read and people i
talked to said it was really um it was really real ran like
um because they did it as like kind of a wristband thing and they they you know they limited it but it wasn't like
they did have kind of a line of people but since they did it at five o'clock on a wednesday you pretty much were
garrett you know i mean most of the time it was only people in houston yeah to get there at five
o'clock i mean you'd have to do some and like i said it's kind of like with the tickets um
they didn't give you much notice so it wasn't like they announced this and you had a month to plan right you had two days time off request
him so i mean she has a cool boss that let her go or was gonna let her go she just
couldn't drive with her and then she told me well who are you
going to take me or tanner yeah well because i think that one was the two ticket minimum yeah and so then i was
like so then i was like whoa yeah that's a hard one so i'm just gonna knock it down two and then if you had
gone then you'd have gotten two and she could have taken tammy and you could have taken tanner or vice versa oh
should tammy would have come i don't know she didn't like turnpike does she um she doesn't dislike turnpike but like i
didn't buy her ticket too yeah yeah no she my stomach sorry if anyone's
listening to this did you eat this morning no i was running late
yeah that's my own fault sorry peeps if you heard my stomach it's loud it is loud
yes so this is really cool so have more venues started to do that um have we heard of it i haven't heard
anything else like that often he wasn't um i
can't remember because of course you would ask that question yeah i was actually just thinking that
um they did something cool we should give them a shout out we will and i yeah i
don't no i don't remember but
yeah um so white oak yes okay
yes yep um white oak musical
so yeah but we didn't get tickets we didn't get tickets um i didn't get tickets to
that show that night because i didn't go on wednesday and i did not get tickets because i was seventeen thousand in line
and i don't know what capacity is there but um not so much
and i think um day of ticket sales like that i think ticket sell i think ticket
limit was for like online sales so um also billy bob's um which a bunch of
people complained but there was a six ticket limit jeez um for billy bob's
um there's a lot of tickets they actually added a third show
um after i mean because really the the first two shows sold out in less than five minutes
so white oak has amphitheater with a lawn plus two indoor
spaces capacity of entire indoors and outdoors is 3 200. yeah
you just do the music hall it's 1200 and i guess there's an upstairs area that's 250.
yeah so i don't i mean i think at this point turned pike could probably
sell out every single day if they played a lot of things i mean as a matter of fact i think they're going to well
they've started announcing more like festivals this summer and like larger type things but most of
the festivals are outside of texas yes um there is a there is a festival that they announced that's in
like maybe september or october that's in huddle um
but um it's kind of random yes there's a radio station well but
they have a large i can't remember what their summer festival they have a large festival every year in coke fest yeah
koke is the radio station and they always do that and um there's been a lot of festivals that
have already been in the planning process and already have artists that are playing and turnpike has just announced they're participating now more
in these yes and so um that has been good i mean you know
tickets the selling out of those isn't
you know they're they're larger capacity they're outside of texas um tickets are a lot more expensive
because they're you know one and two day concert festivals but um
i think i read an article and um the other day that basically said
you know they they really didn't i mean turnpike did not have any idea that this was going to happen i mean
they knew like they probably knew they had a following but like the but the i don't
think anybody realized to what extent and they said does it you know they're like we're kind of worried about one day
like when we're not selling out shows in five minutes like what that's going to look like like but they'll be fine yeah i mean they
were jokingly saying it um so they're playing whitewater in new braunfels
october in october and so when did we find out about this like three weeks ago
not yelling at tickets yet oh no we do oh yeah [Laughter]
this is how all this started so i mean i guess i can you know call
myself out for you know buying tickets and working hours but i definitely bought tickets in the middle of recording a podcast yes doesn't say
that's two of the podcasts that we've recorded she's been there like multitasking with trying to buy tickets
um so yes we did get tickets to the to the show in whitewater new braunfels in october
so they had a friday night show and a saturday night show and so i
had my phone was the friday night show and
my laptop was the saturday night show um
michael so kindly watched me and made fun of me the whole
time yeah we have a picture we can show the picture later we've proof of watching the two screens
and oh that was i think that that picture is actually from that was i think that was
red rocks oh that might have been yeah the red rocks one was like actually mid
recording um whitewater was actually before we were recording we swear we work here yeah um
we do we were we're just really good at multitasking um i was preparing for a podcast yeah
and so i logged in and the same thing it didn't it didn't um give you a number that you
were in line but it it told you like don't refresh your screen like you're in line if you
refresh it's going to and these are pre-sale only right yes and so what whitewater did was um
and they didn't really publicize it but a few people like when they announced a show like on
twitter like they would respond and be like how are you going to prevent scalping or how are you going to do this and they would respond and say
if you you know subscribe to our email but they weren't like blasting that out really like hey
subscribe to our email we're sending a pre-sale well that's how i found out and i sent you the email is because i am
subscribed to their stuff and i have been for a while since we saw turnpike last time and that's also how i found
out about whiskey myers last year right and so um they didn't like they didn't announce
a pre-sale on any social media sites just the email just the email and so they released the pre-sell and then um
they were they only did a certain amount of the pre-sale it was journal admission only um the fun fact is is that they
didn't tell you ticker prices until they went on sale so that was really fun
i was like okay i mean like how much do i have in savings yeah like i said didn't buy my mom a ticket
because i was like nope you don't love them that much and i was right they were
yeah um tickets were 100 a piece do we have seats or no i can't remember we do not have seats yeah this is the standing
one um and 100 for a concert ticket oh no we have oh i mean i have but but for people
that i was just like yes but that's a pretty high ticket price for
yeah general admission general admission especially at their place because it's all outdoors they've added some seating
and some higher level seating yes it's now more boxed in than it used to be more open
amphitheater but yeah it's um yeah yeah i mean when i bought the tickets for
tanner and i when we went and saw whiskey meyers they were not that price yeah they were cheaper um
and so saturday night on i mean the screen refreshed and it kept
refreshing so it refreshed on its own and then it said tickets were sold out and again i logged in right when i could
with a what was that within like 10 minutes yes and so this one actually was a little bit like
they i don't know what system they use but you could actually tell that it was like
like it wasn't gonna crash like i felt i felt pretty comfortable that it wasn't gonna crash like it it looked like a pretty good system as far as a waiting
line goes and it was holding your place in line and so um
yeah um so then my so i like look at my
computer and i turn my computer off and then i look at my phone and it was like you have your tickets and i was like whoa
but then of course you get like a timer of like you only have a few minutes to buy tickets and of course you know it
would have been easier on my computer because i could have like typed and so then i'm like trying to put in all the information on
my phone as quickly as i can so we don't lose the tickets um because i'd heard stories of people
like saying that they got tickets and then they like hit the checkout button and they're like sorry we ran into an error
oh so so i was trying like not to like be excited
but um yes so she was excited i got three tickets um to the friday night show um also i
before we got tickets and before that i actually went on airbnb and
found a place with um a hundred percent cancellation policy and actually booked
a place to stay close to the venue before tickets went on sale people jacked their prices up basically
and that's before there was no availability that's exactly what happened because yes
so that was smart she knows how to do all this well yeah you want a how-to on how to get into all
yeah she's she's got it so she she's the one that always purchases tickets and i just send her the money
and i and i've kind of always been like that but you know as far as tickets i mean
i mean my mom if she wants to go somewhere she's the same way like i want to go to this like
get me tickets um and i i've just done it long enough i mean the jerry jeff walker memorial concert
is one that comes to mind because i'm actually shocked i got tickets to that too it sold out in two minutes
um but it was the same thing that was also small too wasn't it um i don't know how many they sold but it was an ounce i
mean it was in lukenbock but i mean it was i i couldn't tell you i'm not good at
guessing but i mean it didn't count several thousand people because i mean it was
um it wasn't in the actual dance hall it was like the whole ground oh okay and they did like it on the outside stage
um but yeah i mean it sold out in two minutes i believe that um so but again if i've done it long enough
that i generally know how so then i was getting frustrated with myself not getting
turnpike tickets yeah but it was meant to be for us to go to whitewater yes because that's like that's one of my
favorite venues anyway but so what's the what's the cool thing about whitewater and your tickets so
they are not one you can't change names and then two they are not emailing you your tickets
until 48 hours before the event so um you can't resell you can't resell
like i mean that's the thing um a lot of people are like you know tickets are already you know
three times as much on the secondary marketplace well they may beep but there's no way to verify that those are
real tickets and that has especially with um i mean i think actually during covid and then because people were
limiting concerts and different things so a lot of people were trying to resell tickets
and i've noticed a lot of [Music] oh an increase in fake tickets of people
trying to sell and using social media um a lot of um a lot of my friends that work in the
music business um have said you know like they've had to hire social media
people to literally just sit on social media all day to monitor people posting on their pages or posting in their fan
groups trying to sell tickets that aren't real um i i mean
there's been several times that you know they said we have these four tickets and and you know the people will give like a
story of like you know we can't go because we're in the hospital or you know something you know something to try
to be you know the emotional side of it and these i mean the people in the music
industry have had to start going like these aren't even tickets you can resell like i don't like because they'll say
like at the end like tickets in hand will you know whatever and they're like how do you have tickets in hand like they're digital tickets and you have to
show them on a digital screen like you can't like people are not very smart so
yeah when i um saw dropkick murphy's a couple years ago in boston i ended up with an extra
ticket because the person that was supposed to be going with me ended up in jail um
going that direction so i had a ticket and for that venue like you could still print them out like they
tell you like hey print them out in case your phone dies and whatever right whatever so i had to print literally
walking through the line of people waiting to buy tickets and i was like you can have it like i'm not even trying to sell it like you can have this ticket
it's an extra ticket like and nobody would take it yeah i've had like yeah seriously like i mean i were
expensive i mean they were i mean i've sold i mean i've sold tickets before like to things that i can't go to
but um but i also sell them yeah but she uses like a ticketing software platform don't
you normally yeah i mean usually i i mean usually i use stubhub um i mean i think um
but yeah just to like go on like facebook or twitter and be like hey i have tickets really good i mean inside
the venue yeah like come on people use your brains like yeah i mean it's i mean i mean even selling like
football tickets and and things like that like i i mean the uni like i mean a m uses
subhub like you can directly post your tickets like so they like on your assist on your
account that has your tickets that you digitally download you can actually collect them and select them online and
click sell and it communicates with stubhub so like there's an easy way
um to sell them also it's monitored yeah
um you know you're getting a fair market value for the ticket so 300 ticket yeah yeah i mean and you
know i mean i understand like i mean i i'm not gonna say i've never sold tickets for over face value but i've
also never tried to i've never not sold actual tickets yeah yeah um i mean i i i
think oh i was when i was in nashville a few years ago i had bought tickets to nora jones um
at the ryman that would be cool on subhub and
they're supposed to i mean they give you like a i think 24 or 48 hours that they guarantee delivery of tickets well
we had got to nashville and it was like i think it was 48 hours before the show and i still don't have my tickets and so
i emailed stubhub and they couldn't get in contact with a seller and so
they actually refunded my money and found me tickets um and actually gave them to me
for the same price and we actually got better tickets but um i mean you know a sold out show where
there's not a lot of things that you know but stubhub is like as much as i don't
like their fees and i don't like all those things those things are nice because i mean they pretty much guarantee if
they're able to get you into this show they will so um because what happened was is that
the you know you can when you're selling your tickets you have to agree to
um upload your tickets within 48 hours and i guess the person didn't and so we
didn't have them um but they took your money and went anyway they took our money and so then subhub
goes and cancels and and they don't pay you out until the show happens
um because i sold tickets to um ellie andrew holcomb at paramount and um
and the concert was i sold him in january and the concert was in march and i didn't get paid until like the second
week of april it's smart though too i mean it covers them so for things like what happened yeah i
mean like i said i mean you know we would have figured it out but yeah i mean it was like i said we actually had center like
eight rows back like dang for like really cheap because i was like yeah no not buying yeah so it
actually worked out great for me it usually does all right yes so let's
shift from music since we're focusing so much on ticketing today um
let's shift to what you were talking about the 2017 stanley cup okay so i
don't know this has probably happened since then i just was really into the 2017 stanley cup um
nashville predators versus the pittsburgh penguins um and
um so yeah i know you missed it sarah did that yesterday when she was making her ice cream she like literally did it and
turned so i could take her picture yes she did it was really lovely yeah um
and so um nashville i don't know they have such a a weird
fan base when it comes to their hockey team um so in that like they're not as like they've
never been a hockey town and then all of a sudden their hockey team got good and so
yeah they had jump on the bandwagon they did i mean you know they definitely were so
when they were in the playoffs they limited tickets
to um you had to be within the like nashville
like tv network so you had to be in tennessee kentucky mississippi alabama or georgia and that had to be your
billing address if you wanted to buy tickets um an article i was reading which i'll link or
whatever but it was cheaper to buy tickets to pittsburgh to see an away game and
fly than how much tickets for to see in the
nashville on this secondary market because nobody was selling their tickets because they actually wanted to go yeah
but that but that's how they were preventing yeah and so then um
after nashville did that then of course pittsburgh was like well we're gonna do that
and then now i think i don't know if we talked about it on here or we talked about i think we talked about it in like a meeting one time but that's actually
the time that the fan from nashville i don't know i'm sure yes i'm sure he had a
um friend god that was so long ago we did that was one of the topics we did in a staff meeting yes so
so what okay so we were doing this thing with our our event intern where it's like we were trying to discuss
because not everyone at the time had been like fully involved in ibm and really knowing
a lot about venues and our students for example didn't obviously most of them come from like oh this just seems fun
i've helped plan a party let's see what this is like um so i had our market or our event intern
um start pulling like topics interesting topics that were in the news and we kind of shifted around to everybody so jamie
found this one right was you yeah yeah because well i mean i was watching the game yes
yes yeah so this fan this nashville fan flies into pittsburgh like it tickets
everything to this game i don't even know how the hell they made it through security or how on a plane it didn't smell literally war were the fish so
it was a thing like yeah they throw fish they go nice fish on the ice at the predators games so what pittsburgh had
done was like they had basically restricted they had restricted fish sales to people that had
a tennessee driver's license because whatever so he bought a ticket flew i mean i'm sure
i'm getting this story so am i wrong because it's well we can go back and find i still have it in a
folder but i mean it was so and so then he got to the game
so he flew with it got to the game got through security and then got to the game and actually
threw it on the ice and of course got escorted out of the venue that was my first question though
how the heck whatever does anyone not smell that on a plane like he must have
really wrapped himself in bubble wrap and all that kind of stuff because like you can just wrap the fish individually
in saran wrap really well i mean yeah like it was like yeah because like this is like a cooling vest and then you
put it inside the vest and so but yes but but like i said but yes so
pittsburgh restricted fish sales to people outside of pittsburgh yeah
where are they now we can we'll look it up i'll see if i can figure i have the article saved
somewhere so we'll have to look it up but yeah so just venues in general trying to do
weird things um really you know it's creative though like but it's also sad that you're restricting fish sales so
now you no longer have to have an id just to buy alcohol you have to go have an id to buy a fish like
it's just like if you're not a hockey fan you're like why if you don't even read the news what
is it yeah so um yeah so i'll find that article and i'll send it to you because we did we talked
about this right as it all was happening yeah okay so fun hockey all right let's shift to the
very last thing um our wonderful tom brady
retirement non-retirement whatever the hell he's doing these days apparently he's running the whole team yeah
and the ticket sales yeah okay so yeah he has yeah very indirect yeah anyway so
tampa bay so tom brady comes back and what does tampa pay
left yeah okay well he did retired but the memes are hilarious the part where it's like oh he went home and spent like
two weeks with his kids he's like yep nope not doing this like no just kidding i'm like i can totally relate
but yes so he decides to not retire right what happens with the tickets so
they um they are limiting tickets um for the lower bowl portion so
like if you want to buy those tickets you have to have a floor district florida driver's license um not even
like billion address type thing like um you have to show proof of residency in
florida and then um yeah i guess i was thinking that earlier like someone could just get a po box and still buy a ticket
yes and then um if you are a new season ticket holder you have to
pay for two years up front so um if he only stays a year you're still
guaranteed to they're still making money off of him even if he doesn't step foot on the
field because yeah i mean you know yeah so i mean i think it's
interesting i think it will be interesting i mean i don't i haven't seen like a follow-up yeah i'm sure they
haven't like i'm sure they haven't finalized ticket sales and done those things yet but it will be interesting to see
i'm i would be concerned for the team as a whole if like people are only liking you for one
player like if they're only going to see this one player like that's why everybody went to go see new England
well him and then um exactly can't even remember the other guy's name gronkowski
right gronk yeah yeah cause he isn't he now with wasn't he with the buccaneers or am i making that up you're making
that up yeah i was like i think he was here
well he went with him and you do it's just lsu let's get honest here but but
yes he went with him and i thought gronk retired this year is he coming back now too i don't think it's been announced
yeah so um yeah so they put all these restrictions
on ticket sales now i mean it's kind of i mean i'll all all out myself on this one but
like it's like a m football tickets like the years we don't play Alabama and auburn
at home i do not buy season tickets yeah like i i mean it's it's not
it's not financial it's not financially not willing to travel like yeah well it just i mean you know i mean and
i mean i love aggie football like more than a lot of people and i'm still like
no I'm good like i don't have season tickets for next season i will go to games but i don't have season tickets
and i will buy them again the next year when we play Alabama auburn
well i mean it's just I'm i think it's interesting that
venues and teams and things are starting to do um like this i don't think you should make
these decisions based on players players yes i agree um but like
how Nashville was doing it for their hockey team like okay yeah i can see that like that's fine
but if you're doing it because of one player well and i think um you got bigger problems
yes i mean my assumption is is the amount of people that canceled their season tickets after he retired I'm sure they
were thinking well they can guarantee at least some revenue for two years
um i mean you know i i don't agree with it but maybe they just have better players on
their team so it's not just one piece or you know well in Nashville i mean
yes they were good that season but Nashville like from a hockey standpoint is one of the like most fun places to go
watch a hockey game yeah so like you know from a venue standpoint from a team standpoint like
make it fun i mean we were talking about the savannah bananas what yeah what the the baseball team
that oh yeah oh you haven't seen the video the one i didn't know who it was okay so
okay Havana bananas savannah bananas like savannah Georgia right Georgia
yeah okay so um opening day
right it was for opening day of this i just happened to be on
i was looking at the news because i don't have Facebook so i don't see all this and of course this is not what like really twitter i mean twitter might have
but like all those people who tic talk that's not really what this is but um so i was on the news looking and all of
a sudden a video popped up in the middle about like this team and what they did for the opening pitch of the game and
they literally the entire infield did the dance with the pitcher and then he threw the first ball i mean it's it
was hilarious i was like what is this a joke you're gonna say they were all in banana costumes well they they do have
people like in Minneapolis and they do something every time um every game i mean the other day i saw something where
they one of the players was basically doing ballet dances out like
in the middle of the field so like here's a perfect picture and i mean I'd go watch them
yes i mean so i mean i don't know how long but i mean um yeah but they they have like one of
the highest attendance yeah they're crazy now so oh they're doing them
yeah and it's a league where mo it's like a it's actually it's a summer league where college um yeah like a farm
like yeah where college players go I'll have to find the video and we'll put we'll we'll tag it but yeah they
literally they did this whole i mean it was choreographed perfectly like i saw the so when you're seeing the video it's
obviously focused on the picture and i saw him doing this we was like well that's a weird like prep for your throw
like i mean my child has a weird prep for his throw but watch him do this and all of a sudden i
see the guys behind him doing this too and i was like oh this is totally choreographed like this is really interesting
and of course then you can see the umpire behind like even though he's covered in all this stuff you can see him chuckling so i was like
what is this yeah so i told Michael and Jamie about it and they told me what it was and i had never even heard of him
but it was funny i thoroughly enjoyed it when i first saw it yeah i had to watch it twice i think i i have to find it but
there was a a podcast that i was listening to and they actually had like the like one
of the people that worked for the savannah band is on the podcast just to kind of talk about some of the things i
have to find it but it's fun even back okay back when the Astros
sucked and when they weren't cheating when they weren't cheating back when whoa when i
was a kid my sister and i would always go to Astros games because one the tickets were super cheap um and then they would always do like
the first 200 people would get something for free yeah but i mean you know it was like Astros
beanie babies one day you know like the Astros have so many bobbleheads
before bobbleheads but it was just cool and then sometimes like they weren't giving bobbleheads
away that was like expensive stuff but it was fun and then they would always have like a kids day where like
okay kids got in free you know they were like doing stuff for the community
where they would like coordinate with the venues and you know it was fun
i think baseball is a perfect um atmosphere to do stuff like that in because it is you know
besides rockets would do it too well yeah but i mean besides usually even though the Astros are kind of
inside yeah but well but even then like the as a kid you grew up like besides football
like baseball has always been you know America's past time like it's America's sport whatever so it's that's the one
thing it's you spend how many hours sitting at a ball game eating peanuts whatever sunflower seeds and you have all the
kids come and they run around and so it's always i think ballparks do the best job of incorporating a lot of that
kid family type atmosphere than most i mean even here the bombers spent some
money and built that whole kids zone area over out at their stadium so um their venues are getting creative but
i do feel like ballparks are the most creative but i also think a lot of the ticket
sales stuff i mean besides the tom brady and of course we pretty much know that's why they've done the two-year you know season
tickets but um you know covid definitely hurt a lot of people and these music venues are doing
a much better job at trying to figure out how to make sure that their guests
or these fans have the opportunity to come and see without feeling like they've been well well and i think you know i mean
they had to get creative for social distancing um i know a lot of um
you know like musicians are doing like like VIP tickets before so that so what they're
doing is kind of being i remember now oh the yeah muscular and bloodline um but um
i always want to say muscle line not muscadine um yeah i realized after i googled um but i
think i think Jason eating is doing some of it but um you you basically purchase
you know a ticket to the show and then you can purchase the VIP tickets and not only is it like
somewhat like a meet and greet q a but they also you know play like an acoustic
set or um you know it's not your just typical like vip experience well you know like
where you just pay for a meet and greet where it's just you stand in line go get your picture and get your autograph and you're done like they're actually making
them VIP experiences um you know some venues are they're letting you come and watch sound check or you know
um but i also not only have to say that's great on the venue side but it's also
really nice to see the musicians connecting back with their fans like actually making the effort to do all that yeah and i mean i think you know
just i mean it's kind of like with covid like you know they weren't able to be at venues
and so um you know they did live streams on um things but um i think i don't even
know what it was i'd have to look but it was a venue in austin and
um they would live stream once a week from their venue and so they would have the artist just come to
like their bar wasn't open their venue wasn't open but they would have and they would basically sponsor
the musician and they would just come and so they could social distance it was just them in a guitar they were able to
reach you know the venue was able to pretend like they had a show and show what they had
and they did that once a week and they just had the artist come in and so are they free
well like i said yeah i mean they were they were streaming them on Facebook okay that's what i wanted yes for you if you had to like nope those were free and
they would do them once a week um that live music feel like yeah tonight yeah when they had it set up and um they i
think i think this one also was a bar but they would also like do like a a cocktail like they would make a
cocktail so like it was a place that like enjoyed making craft drinks and so
each week they would have that and of course it was sponsored by you know somebody um
but it allowed people to keep doing i know my stomach is making so many noises but
it allowed artists to keep playing who were you know obviously not able to do so during covet or at least have a way
to be able to continue practicing you know and yeah i mean in the the venues and the artists that are still able to
do things i mean obviously money-wise you know obviously a lot of people took
a hit but i know you mentioned wade and not but i mean he really did i mean
he started i mean he did a whole production with durian i don't dislike wade i just don't like
that song i know you do tanner doesn't like him but he loves that song which is really odd but whatever but i mean i did
but yeah I mean just artists in general like figured out a way but so did venues
and how to kind of because after you know after six months you're going except for Harry's I would like that
place to get their security and fire back up to fire code yeah good luck yeah
I yeah I went to a show there during covid with social distancing and
there is no such thing it wasn't not a harry potter yeah they paid somebody off somewhere all right
it was rough yeah yeah so anyway okay well music venues
ticketing we've touched them all thank you for joining us yeah thanks for enlightening us enlightening us on our
podcast next time I will be on the other side of the camera
oh gosh you've just made me want to go and see what music festivals yeah are coming
um this summer because I'm sure there's going to be plenty agreed I'm grateful for live music again
yeah I'm going broke and I don't care I'm gonna say all I'm gonna spend all of
my savings do kids still say yolo why is my stomach can you all hear this yes it's so bad
you can hear it too I'm so sorry everyone listening next time I'll make sure i eat breakfast
yikes sorry okay so yes festival with kids no kids uh
yeah either or yeah I ain't piggy I managed to go to south by southwest with me
I won't go to that I don't really like Austin I'm not a fan I miss the summer music stuff the free
concerts they used to do out at wolf pen they have started one there's one April 23rd started but they're only doing it
once a month right I don't know what they're doing but there is one April 23rd I just saw lake walker's doing every weekend yes
yeah lake waka's doing stuff again but um but yeah there there's unless I saw three bands on April 23rd
it's free okay well I keep trying to get um college station to bring back cowboy mouth because
they're like my favorite band that I've ever seen at wolf pen see we we
probably saw each other because yes yeah I saw them that one time that they came
yeah I was in college I guess I post on their Facebook all the time like they need to come back to college station
like any time they're still a band yeah oh follow them on Facebook they play all over Louisiana
um yeah so they should come back just go to Louisiana so far
we could all ride in a car together for 10 hours and you wanted to do the amazing race i
went to i went to Louisiana once for a concert okay if we can plan it on one of the
weekends the camera goes to his dad's we're already halfway there and then we can just ride back with him that's my
point that's my point it's not that far
uh yeah good times yeah okay well
maybe we'll end the season with them finally interviewing us
who are we going to nominate to do that what student are we going to nominate to do that Megan
Megan Megan I know all of them doobie all of them
it'd actually be kind of fun we could do it in the conference room and have just a like a staff podcast
have them all interview us do we have enough mics I'm sure we do I don't think we'd be able to coordinate all of their
schedules to all be here at the same time if we told them they got to be on a podcast and interview y'all no
I guarantee they'd find it they'd figure it out on a Friday probably or after finals
you already I mean you already said Sophia is going to still be here
I don't know I don't know when the last day for finals is before graduation on the 12th 13th 14th
so the 11th is the last day of finals we'll figure it out but we're going to
wrap the season up with finally doing that that sounds terrible yep for them
yeah okay I'm going to give one word answers maybe maybe you're going to be like
no yeah yes no terrible
pretend to be Sarah that's rude all right bye bye
[Music]
Jamie Burns Profile Photo

Jamie Burns

Manager at Annenberg Presidential Conference Center

Jamie is the marketing manager at the APCC. She started as assistant manager in 2014, moved to manager in 2018, and transitioned to her current role in 2020. She has over 15 years of experience in event planning, marketing and communication. Previously, she coordinated events and managed marketing efforts as a sales and marketing coordinator for a healthcare consulting firm in Dallas and managed several competitive dance studios in the Dallas-Fort Worth area.

Jamie graduated from Texas A&M University in 2009 with a Bachelor of Arts in communication with a minor in tourism management. She graduated from IAVM Venue Management School in 2019, has her CVP (Certified Venue Professional) certification through IAVM and is a professional certified marketer through the American Marketing Association with a Marketing Management Certification.

When not working, Jamie enjoys spending time with her dog Ginger and her friends and family, watching Aggie sports, traveling, photography, dancing and listening to live music.

Sarah Chrastecky Profile Photo

Sarah Chrastecky

Co-Host of the Coffee Talk Podcast & Director - Annenberg Presidential Conference Center

Sarah Chrastecky is the director of the Annenberg Presidential Conference Center, where she oversees all aspects of the operation.

Chrastecky graduated from Texas Lutheran University in 2006 with a Bachelor of Arts degree in studio art and a minor in psychology. Upon graduation, she moved to the Bryan/College Station area.

In the summer of 2009, Chrastecky began working for the APCC and caught the industry bug. During this time, she had the opportunity to expand her knowledge and passion by attending and graduating from the IAVM Venue Management School. In October of 2012, she transitioned to an associate director position for Chartwells Catering at Texas A&M University to continue her experience and business interests. She returned to the APCC as the manager in the summer of 2015. In February of 2017, she stepped in as interim director until June of 2018, when she accepted the director position.

Chrastecky is the mother of two beautiful boys and wife to a golf course superintendent. She enjoys spending time with family and friends, game nights, family movie nights and entertainment provided by sarcastic 10 and 4-year-olds.

Tracy

Tracy "TJ" Hefti

Co-Host of the Coffee Talk Podcast & Event Manager at Annenberg Presidential Conference Center

Tracy ‘TJ’ Hefti is originally from Houston, Texas, and joined the APCC in 2018. She has over 10 years of experience in various service industry roles and is excited to bring those skills to Texas A&M. TJ has her Certified Meeting Professionals (CMP) certification, as well as the Certified Professional in Management certification (AMA-CPM). In her free time she enjoys creating art, exploring and supporting local cuisines and spending time with her family.