Jan. 27, 2020
05: Defining the Customer Experience
Episode 05: Defining the customer experience.
Today, we look at the customer experience and how to define it. We run through 4 steps to help you drill down to see the customer’s journey so you can build out the full customer experience. Here is a quick run down of the steps:
Step 1: Define your product.
Step 2: Define your customer.
Step 3: Define your interactions.
Step 4: Define the feeling.
So, how do you define your customers’ experience? Get the one page Customer Experience worksheet over at thepolkadotdesk.com/episode5.
Hit me up on social media and join in on the conversation.
Let's get ready to connect the dots!
XO, Heather
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