Tired of hearing "HR needs to be more business-focused" without any real direction? In this episode, Kelli and Nolan cut through the noise with actionable insights from veteran CPO Jeff Diana. Learn why joining sales calls, understanding your P&L, and getting your hands dirty in customer support might be your secret weapons. Discover how top HR leaders transformed from "the team in the corner" to invaluable business partners – and how you can, too.
*Email us your questions or topics for Kelli & Nolan: hrheretics@turpentine.co
For coaching and advising inquire at https://kellidragovich.com/
HR Heretics is a podcast from Turpentine.
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KEEP UP WITH NOLAN, + KELLI ON LINKEDIN
Nolan: https://www.linkedin.com/in/nolan-church/
Kelli: https://www.linkedin.com/in/kellidragovich/
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TIMESTAMPS:
(00:00) Intro
(01:14) HR is a Business Function: Action vs. Rhetoric
(02:09) The Business-First Approach Do's and Don'ts
(04:19) Fostering a Deeper Understanding of the Business
(06:01) Product Certification and Experiential Learning
(06:57) Understanding a Founder's Emotional Investment (even if it seems irrational)
(08:52) Knowing the Numbers
(13:14) Strategic Time Investment and Knowledge Acquisition
(15:56) Including Customer Success in Knowledge Gathering
(16:18) Sponsor: Metaview
(17:38) Internal Reviews and Cross-Functional Collaboration
(19:01) Internal Best Practices and Efficiency
(20:47) Growing Fluidity Between HR and other Business Functions
(21:14) Wrap
