Moving and Hustling with The NY Mover
In this episode, Aaron Gordon interviews . The NY Mover shares personal anecdotes and insights from his career in the moving industry, along with his journey to success and personal growth. The conversation touches on the importance of communication...
In this episode, Aaron Gordon interviews The NY Mover. The NY Mover shares personal anecdotes and insights from his career in the moving industry, along with his journey to success and personal growth. The conversation touches on the importance of communication and customer service, emphasizing proactive checks to ensure customer satisfaction and prevent conflicts. The NY Mover highlights the significance of aligning with customers as partners and providing high-quality service at agreed-upon rates. He also introduces his customer service policy that prioritizes exceeding customer expectations and ensuring an incredible moving experience. The host and guest delve into the parallels between personal and professional growth, overcoming doubts and fears, and the value of embracing challenges as opportunities for improvement. The NY Mover's story serves as an inspiring example of resilience, determination, and the pursuit of excellence in both business and personal life. The episode concludes with a message of appreciation for the listeners, embodying the podcast's theme of hustling through life's opportunities for success and fulfillment.
3 Episode Key Takeaways
1. Proactive Communication: New York Mover emphasizes the value of checking in with customers throughout the moving process to ensure satisfaction and prevent potential conflicts. A policy of pausing the clock and working for free until the customer is happy reflects a commitment to delivering an exceptional experience.
2. Partnership Approach: Aligning with customers as partners and providing high-quality service at agreed-upon rates is essential. By engaging in dialogue to address concerns immediately, New York Mover ensures a smooth and transparent moving experience.
3. Recovery and Success: The conversation highlighted the journey from financial insecurities and doubts to the implementation of personal lessons in the professional industry, emphasizing the importance of recovery, both financially and spiritually. This shift in perspective from problems to opportunities has been crucial for achieving success.
Get To Know The NY Mover
The NY Mover has made a name for himself in the moving industry with his unique brand and approach. Drawing inspiration from The Rock, he sees the importance of having a strong personal brand aligning with the company name. Just as The Rock's brand is intertwined with his name, New York Mover has built his company and personal brand as one cohesive unit. Through this approach, he has established himself as a recognizable figure in the moving industry, much like the iconic 1800 mattress brand. With his larger-than-life personality and innovative marketing strategy, New York Mover continues to make waves in the business world.
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Show Overview
01:00 Connecting personal brand to marketing strategy.
06:07 Taking a leap of faith can revolutionize.
07:33 Professional success intertwined with personal recovery journey.
10:11 Hustling through life brings greater success.
16:08 Customer satisfaction is a top priority and always pays off.
18:27 Open communication and proactive problem-solving for moving.
20:22 Perceptions and actions shaped by personal experiences.
24:37 Customer service thrives when teamwork is emphasized.
27:07 Self-reflection is key for true success.