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During her 18 years running , Robyn Goldberg found that success is rooted in two things-old fashioned communication and embracing new technologies. In this episode Robyn shares how improving the patient's experience has a direct bearing on billing...
During her 18 years running Accu-Med Billing Solutions, Robyn Goldberg found that success is rooted in two things-old fashioned communication and embracing new technologies. In this episode Robyn shares how improving the patient's experience has a direct bearing on billing success and why new technologies that automate elements of the workflow are the future for all medical billing providers.
Show notes:
00 - How Robyn got started from business and accounting, biller and manager to now running her own medical billing business for the past 18 years
2:37 - 3:59 During COVID Accu-Med did alot of consulting to help providers that eventually turned into clients.
4:00 - 7:44 Consulting as a medical biller and helping her clients run their front office more efficiently. Engaging with the patient is so important on so many levels.
7:45 - 11:43 Robyn shares her passion for putting the patient first and for the patient to have a great experience when seeing their physician. Communication with the patient is the most important piece for a successful practice.
11:44 - 16:49 Automation and AI are exciting. Streamlining the patient billing process. Accu-Med is finding ways for physicians to run their practices more efficiently. Patient engagement is important. Robyn is using Inbox Health.
16:50 - 19:20 What keeps her up at night? Credentialing and staying on top of all of her client's credentialing.
19:21 - 19:59
20 - The future for Accu-Med is increased automation. Robyn truly enjoys fixing things and helping her clients.
Accu-Med Billing Solutions
