How to Lead A Global Team with Former HBMA President, Emily Osetek

Emily Osetek is the CEO of PETTIGREW Healthcare Profitability Solutions and the former HBMA president. Chanie Gluck interviews Osetek and together, they dive deep into technology, analytics, development, and people management strategies for revenue cycle management services businesses.

Emily Osetek is the CEO of PETTIGREW Healthcare Profitability Solutions and entrepreneur. She built a business which then merged with PETTIGREW to create a strong RCM services business, resulting in Emily leading a global workforce of X employees. In this podcast, Chanie interviews Osetek who dives deep into technology, analytics, development, and people management strategies that can be applied at any RCM company. You’ll also hear about her innovative magazine strategy to onboard, retain, and educate offshore employees while also educating onshore clients. New episodes at the end of each month.

TIMESTAMPS

01:50 - What drives Emily crazy in the medical billing industry

03:15 - Emily's preferred Practice Management system - SequelMed

04:57 - Emily's take on offshoring

06:17 - What they offshore in Philippines vs in India

07:11 - Do they work in Daytime Hours in India?

07:43 - Did offshoring operation helped her scale the business?

08:18 - Things that keep Emily up at night

09:54 - Does she let her offshore people work remotely?

10:37 - Any objections or concerns about work from home initiatives from a compliance standpoint?

13:32 - Treating offshore employees to be more than just "agents" through cross-training and other retention programs.

17:01 - What's in each of their department's quarterly magazine?

18:53 - What excites her about the future?

20:12 - How they are managing analytics?

22:16 - Emily's favorite company for digital statements

22:50 - Emily's advise for RCM company owners

How to Lead A Global Team with Former HBMA President, Emily Osetek

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