Master Sales. Simplify Pricing. Premium Service
June 19, 2024

Ep 319 - Bootstrap to BIG Sales Secrets with Scott Hays

Ep 319 - Bootstrap to BIG Sales Secrets with Scott Hays
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Million Dollar Electrician - Sale to Scale For Home Service Pros

What if you could transform your modest business into a thriving enterprise with record-breaking sales? Join us as we uncover the secrets behind Scott Hayes' phenomenal journey from a struggling electrician to a successful business owner. Scott, the mastermind behind Colonial Electric, reaches impressive milestones such as a $40K month and an $11K platinum sale, all while sticking to a tried-and-true sales playbook and putting his clients first.

Scott's story is not just about numbers; it's about persistence, personal growth, and the power of effective coaching. Scott attributes much of his success to the guidance he received from Joe's design clinics, which helped him go from making $5K a month to his first $40K month. The episode reveals how showing up, asking the right questions, and taking action can turn dreams into reality. Scott takes us through his initial doubts and the pivotal decision to join the program that changed his life and business trajectory.

Lastly, Scott shares insights on balancing health, family, and business, all of which have been crucial to his growth. He discusses how mastering the art of offering options, handling objections, and forming strategic partnerships has elevated his professional pride and service quality. With plans to scale his business further by hiring a CSR and expanding his fleet, Scott leaves us with invaluable advice: start now, seek coaching, and never give up. Tune in to learn from Scott's story and gather actionable tips for your own journey toward success.

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Chapters

00:02 - Good to Great

07:03 - From Part-Time to a Player

16:33 - Personal and Professional Growth Journey

24:35 - From Struggling to Thriving

Transcript
WEBVTT

00:00:02.306 --> 00:00:14.653
Hello, hello, hello, and welcome back to yet another episode of Electricpreneur Secrets, this one's, episode 319, and we're calling it Bootstrap to Big Sales and a Savings with Scott Hayes.

00:00:14.653 --> 00:00:16.106
He's going to bring in some great stuff.

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We've got another client interview today, but we're going to save that intro for just a moment.

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I am your host, clay Neumeier, with me, as always, my co-host, joseph Lucani, and we are the Electricpreneurs for just a moment.

00:00:28.995 --> 00:00:34.807
I am your host, clay newmeyer, with me, as always, my co-host joseph lucani, and we are the electricpreneurs just a couple of master electricians with business addictions here and ready to serve, serve who serve you.

00:00:34.807 --> 00:00:46.232
If you're an electricpreneur looking to master your sales, simplify your pricing and deliver premium level electrical service, so your admission cost for this one pretty much nothing.

00:00:46.232 --> 00:00:52.051
Sit back in the hot seat, promise to take everything we give and promise to take action today.

00:00:52.051 --> 00:00:52.853
Joe, how are you?

00:00:53.201 --> 00:00:53.883
how you doing, man.

00:00:53.883 --> 00:00:56.371
I am feeling beyond amazing.

00:00:56.371 --> 00:00:59.802
I want to say amazing, but I'm beyond amazing, beyond father.

00:00:59.802 --> 00:01:04.664
Yeah, father's day was wonderful, and happy father's day to all the fathers that are listening to this as well.

00:01:04.664 --> 00:01:16.186
Got a chance to spend some time with my kids and, like, really dig in with them, really just connected with some friends, had some time to kick back and relax.

00:01:16.186 --> 00:01:18.676
I am charged, ready to go and feeling a million bucks.

00:01:18.676 --> 00:01:19.680
What about you, clay?

00:01:20.240 --> 00:01:21.004
That's amazing, man.

00:01:21.004 --> 00:01:25.811
Just because you went beyond amazing, I've got to like step that up somehow.

00:01:25.811 --> 00:01:30.390
I'm like I'm a B squared beyond amazing.

00:01:30.390 --> 00:01:32.334
I'm like beyond, beyond.

00:01:32.334 --> 00:01:33.959
That was nerdy.

00:01:33.959 --> 00:01:35.364
I'm starting to feel like Terrence Howard.

00:01:35.364 --> 00:01:37.350
But now we had a good weekend, man.

00:01:38.375 --> 00:01:49.870
If some of you see my Facebook posts, my partner has migraines Like she gets the worst migraines that literally made her sick to her stomach, and then we were on a place called vancouver island for the weekend.

00:01:49.870 --> 00:01:53.686
So what that means really in this case is that we had to take a ferry back.

00:01:53.686 --> 00:02:00.847
It wasn't the calmest waters, so the poor gal went through a bit of a nightmare there, but she's feeling better.

00:02:00.847 --> 00:02:03.103
We had a great time, great father's day.

00:02:03.103 --> 00:02:19.282
Either way, man, and I'm just, I'm just beyond excited for this interview today, because not only is scott like truly a gem, someone that comes to class so frequently I can't wait to unravel that with you too but like, yeah, he always brings some laughs with him.

00:02:19.282 --> 00:02:21.127
We always have a good time with this guy.

00:02:21.127 --> 00:02:27.343
So is it cool if we just jump right into the intro of this story and what people can expect out of this interview?

00:02:28.026 --> 00:02:30.151
Oh my God, yeah, I'd love that Bring him in.

00:02:30.819 --> 00:02:31.080
Awesome.

00:02:31.080 --> 00:02:35.971
Well, this is the story of good to great right A good electrician.

00:02:35.971 --> 00:02:41.417
Over 20 years experience as an electrician, including teaching and even working for a utility company.

00:02:41.417 --> 00:02:47.050
He started his own business called Colonial Electric about six months ago and really jumped right in with us.

00:02:47.050 --> 00:02:52.787
So this good to great story probably relates to a lot of you listening to this right now.

00:02:53.280 --> 00:03:00.548
You know the one, the good electrician, the one who does a little bit extra, the one who even does some part-time work on the side.

00:03:00.548 --> 00:03:01.210
Why?

00:03:01.210 --> 00:03:09.324
Well, to have a better family life, to help people, to do right for the future, to have a little more extracurricular activity.

00:03:09.324 --> 00:03:18.451
This is the same story and it's the same one that you know what this guy wants that little bit more and has strived for that little bit more.

00:03:18.451 --> 00:03:26.995
And he's done that without ever having the fancy van wraps or even the brand new van or the big fancy website.

00:03:26.995 --> 00:03:31.110
He hasn't had all these extra things like the price books that we all chase.

00:03:31.110 --> 00:03:37.469
So it's a perfect story to bring in today to again inspire some people who want to get to.

00:03:37.469 --> 00:03:44.651
Hey, his biggest month 40K months last month and now, as of today, his first platinum sale Joe.

00:03:47.479 --> 00:03:51.793
I know I love that, like literally I see the guy in class today goes out, gets a platinum sale.

00:03:51.793 --> 00:03:54.882
I mean you can't ask for a better attendance record than that.

00:03:54.882 --> 00:04:04.665
I mean, like the guy shows up, does the work, puts it in and always comes back with a happy customer awesome, let's bring's bring in Scott Hayes with Colonial Electrical.

00:04:04.686 --> 00:04:09.353
Then, hello Scott, hi hello.

00:04:09.353 --> 00:04:11.656
How are you doing, brother?

00:04:12.842 --> 00:04:13.567
I'm doing great.

00:04:13.567 --> 00:04:14.574
I'm doing great.

00:04:14.574 --> 00:04:16.444
Awesome Long time no see, right.

00:04:17.326 --> 00:04:19.805
Yes, it's been like what like three hours.

00:04:19.805 --> 00:04:25.072
Okay, first and foremost, this big platinum record.

00:04:25.072 --> 00:04:33.764
You just made a sale today that that we celebrate the first platinums in this program and because you made this 11k sale, we've got to break it down.

00:04:33.824 --> 00:04:49.187
Please tell us a bit more about what happened today so you know, I got called for a job for a kitchen renovation and, um, the job wasn't quite ready to start yet but there was a bunch of extra stuff that they wanted to add lighting and some other stuff throughout the home.

00:04:49.187 --> 00:04:59.327
They were doing some stuff for the bathroom and, you know, I just followed the play and I made some options up for them and they decided to go for it.

00:05:00.490 --> 00:05:00.752
Okay.

00:05:01.259 --> 00:05:02.021
Could you like?

00:05:03.182 --> 00:05:05.206
that was great, by the way.

00:05:05.206 --> 00:05:07.670
So you presented six options today.

00:05:07.670 --> 00:05:08.232
Is that right?

00:05:08.232 --> 00:05:15.892
Yes, could you feel a difference in this transaction, in this relationship, as you were going through it?

00:05:15.892 --> 00:05:23.908
Did you know they were going to choose the top, or was it kind of like just any other customer, any other relationship, until they chose it was?

00:05:24.028 --> 00:05:25.194
like any other relationship.

00:05:25.194 --> 00:05:59.581
To be honest, I really didn't expect them to go for the platinum I haven't sold the platinum yet and I'm still feeling the high from doing that and to have somebody choose the best that I can offer and to go platinum, it's a really good feeling, and just to be able to serve these people at this level which is something that I learned here is is amazing I feel like that's so important joe like, yeah, you unpack that a little bit to not even feel like they're going to choose the platinum.

00:06:00.543 --> 00:06:01.687
Do you think that's common joe?

00:06:02.608 --> 00:06:12.766
so for the most part, a lot of times we don't expect the platinum to ever take it Even so, much so we like literally pollute it with or pollute it with, hey, just so we're aware I don't expect you to take this.

00:06:12.766 --> 00:06:18.028
I mean this literally is the finest that money can buy, but at the very least I felt this professionally deserved to know about it.

00:06:18.028 --> 00:06:23.987
And then when you see that like little eyebrow raise and like what do you mean you might not expect them going to take it?

00:06:23.987 --> 00:06:25.971
And then, lo and behold, they take it.

00:06:25.971 --> 00:06:32.911
We literally are trying to pull it away and be like listen, I'm just trying to offer it just so you have the understand what the best looks like.

00:06:32.911 --> 00:06:38.983
And then when you see someone that doesn't look like they would buy the best, step up to the plate and then do that.

00:06:38.983 --> 00:06:42.730
I mean that really showcases your ability of having a relationship.

00:06:42.730 --> 00:06:45.194
Scott, platinums are very few and far between.

00:06:45.194 --> 00:06:47.968
They're like usually around 15% of most calls.

00:06:47.968 --> 00:06:51.887
So the fact that you're able to line that up, congratulations man.

00:06:51.887 --> 00:06:52.507
I'm really proud of you.

00:06:54.170 --> 00:06:54.492
Thank you.

00:06:54.492 --> 00:07:01.528
That means a lot, and offering options has been just such a game changer, and I'm so grateful to be able to do this now.

00:07:03.139 --> 00:07:06.019
What has your attendance been like on these design clinics?

00:07:06.019 --> 00:07:11.072
Because joe's doing like three classes a week right tuesday, wednesday, thursday afternoons.

00:07:11.072 --> 00:07:13.704
Joe's spending an hour with guys building options out.

00:07:13.704 --> 00:07:15.528
I mean, you're there a lot, aren't you?

00:07:17.072 --> 00:07:28.767
you know and and I'm so grateful for these extra classes so this, these options that I presented today where I sold that platinum we built in that afternoon design class.

00:07:28.767 --> 00:07:46.488
You know I had a long day on the job and I had all these options to be, and Joe always shows up for that and so I showed up and I got that support and just being able to have that support and to and to be able to take that with me and to go do that.

00:07:46.980 --> 00:08:07.920
And you know we built those last week and I presented that today and it was nice just to have that extra opportunity my jaw is literally hurting from smiling this much, scott, like the thought that not only first off, I'm beyond honored to be your coach, like I am beyond honored to work with someone like you, because Scott's the kind of guy that shows up and puts in the work.

00:08:07.920 --> 00:08:16.043
I don't think you've missed one class Out of all the design classes, maybe one at the most, but I genuinely can't remember one that you've missed.

00:08:16.043 --> 00:08:21.963
And you show up so consistently and you ask the questions and then you take action on the things we do.

00:08:21.963 --> 00:08:24.583
I think that's a pretty big secret.

00:08:24.583 --> 00:08:28.742
You take action on the things and you show up ready to take action.

00:08:28.742 --> 00:08:35.379
That is a defining trait of what an A player is and, whether you want to admit it to yourself, you are most certainly an A player.

00:08:37.865 --> 00:08:38.466
Thank you so much.

00:08:38.466 --> 00:08:39.821
That's such a big compliment.

00:08:39.821 --> 00:08:40.998
I really do appreciate that.

00:08:41.740 --> 00:08:42.422
You're welcome, brother.

00:08:42.943 --> 00:08:43.445
I love that.

00:08:43.445 --> 00:08:43.966
I love that.

00:08:43.966 --> 00:08:46.739
But it's not just the platinum, like that's one big win.

00:08:46.739 --> 00:08:48.083
That happened to 11K.

00:08:48.083 --> 00:08:50.634
I mean that's a big contribution to your June revenue.

00:08:50.634 --> 00:08:54.076
But you were saying you also had a 40K, your first 40K month in May.

00:08:54.076 --> 00:08:54.376
Is that right?

00:08:54.376 --> 00:08:55.399
Yeah, my in May, is that right?

00:08:56.419 --> 00:09:11.216
Yeah, my first 40K month was May and before I started with SLE I would have never dreamed of having a 40K month.

00:09:11.216 --> 00:09:12.578
I can't believe it and I know it's only going to grow bigger.

00:09:12.578 --> 00:09:37.982
Before I started here with you guys, before I was offering options, I was lucky to hit 5k months on my own and then, as soon as I started getting comfortable with this program and offering these options and coming to class and just doing the thing and definitely you know, picking my, just picking myself up and just asking the questions and showing up, you know those months started to grow.

00:09:37.982 --> 00:09:43.201
I started doubling and then I'm just 20K months consistently and then I'm just hitting 40 now.

00:09:43.201 --> 00:10:01.085
And if it weren't for SLE and for offering options and for being able to come in and ask you guys anything I want in class and just get an answer, I wouldn't be here and I'm just so happy and so grateful just to be part of this program.

00:10:02.437 --> 00:10:04.096
I appreciate that, guys.

00:10:04.096 --> 00:10:05.422
I just want to be clear.

00:10:05.422 --> 00:10:12.640
We don't plan for Scott or Saul or anyone who joins us on the podcast to say the nice things.

00:10:12.640 --> 00:10:14.422
These are not paid advertisements.

00:10:14.422 --> 00:10:17.105
We simply like to interview the people who are doing great with the program and there's some good reasons.

00:10:17.105 --> 00:10:20.278
Advertisements we simply like to interview the people who are doing great with the program, and there's some good reasons.

00:10:20.278 --> 00:10:26.076
And if we really looked at the trends, they all just do the things, scott.

00:10:26.115 --> 00:10:38.198
You're so good at just doing the things, man, and I don't want to make that sound like a decrease or a takeaway from your character at all, because the hardest thing for humans to do we can all see A to b.

00:10:38.921 --> 00:10:40.346
Anyone can listen to this.

00:10:40.346 --> 00:10:53.759
Anyone could literally hear the secrets that we're gonna unveil today, the stuff that's worked for you, but only one to five percent of them will actually take action on it and go and do the thing at the level that you're doing it.

00:10:53.759 --> 00:10:56.791
It's the hardest things for human to do.

00:10:56.791 --> 00:10:59.903
So I wanted to point that out because, guys, we're just early in this.

00:10:59.903 --> 00:11:02.243
I want to go back in time with you now, though.

00:11:02.243 --> 00:11:07.301
Take us back more to the beginning and where you were and what you were thinking, why you got into business?

00:11:07.301 --> 00:11:21.708
Because I know that some people are right there right now and if they can get anywhere close to what you've been able to do in just six months of time, I know that they would be so grateful to hear you say it and hear that and take that from this.

00:11:21.708 --> 00:11:22.770
Does that make sense?

00:11:23.994 --> 00:11:24.956
Absolutely I'd love to.

00:11:24.956 --> 00:11:33.323
You know, I've always wanted to have my own business, but I always knew that I was missing something, and the things that we talk about is, you know, pricing.

00:11:33.323 --> 00:11:51.577
Pricing has been a huge part of that, and you know, I listened to the podcast for a very long time before I contacted you guys and I went out with it, and you know, I heard so many things on here that just just just trust me, and then one of them was, you know, we went to business school and we went to marketing school.

00:11:51.577 --> 00:11:52.600
So you don't have to.

00:11:52.600 --> 00:11:53.744
You know, come with us.

00:11:54.466 --> 00:11:56.402
You know, and I know the importance of having a good coach.

00:11:56.402 --> 00:11:57.065
You know every, every important.

00:11:57.065 --> 00:11:58.370
You know, and I know the importance of having a good coach.

00:11:58.370 --> 00:11:59.115
You know, um, every, every important.

00:11:59.115 --> 00:12:03.706
You know, every successful person has a good coach behind them, right, and?

00:12:03.706 --> 00:12:06.697
And I knew I needed that coach and then I would.

00:12:06.697 --> 00:12:32.542
So once I found out that I have to listen into you guys and following you and hearing the program that you had, and I said, you know, I found, I found my coaches and, um, man, I'm just the gratitude that I have, I know can I jump in with you there for a sec, scott, because I know what we all know, I know what's between us.

00:12:33.224 --> 00:12:35.889
But people hear that and they don't realize.

00:12:35.889 --> 00:12:38.580
Like at first we turned you away.

00:12:38.580 --> 00:12:43.589
I'm not saying that in a point of pride, but like, literally, you and I were on a call and it wasn't a fit.

00:12:43.589 --> 00:12:46.076
You weren't ready yet, scott.

00:12:46.076 --> 00:12:49.302
You guys got to know this, scott, literally, remember.

00:12:49.302 --> 00:12:52.014
We've talked about this before, joe, about hiring someone.

00:12:52.216 --> 00:12:53.077
When you're recruiting.

00:12:53.077 --> 00:12:55.985
Don't just send people away who aren't a fit yet.

00:12:55.985 --> 00:12:58.583
Give them some actions to take.

00:12:58.583 --> 00:13:01.857
Scott is proof of that concept.

00:13:01.857 --> 00:13:10.285
Scott literally had a couple actions to take to be ready and came back six months later and was like I didn't like when you said no to me, but I'm back and I'm ready.

00:13:12.015 --> 00:13:13.178
It was the best feeling ever.

00:13:13.178 --> 00:13:14.261
It really really was.

00:13:14.261 --> 00:13:22.602
And you know, scott, it's something that I feel really defines who you are is your ability of taking action and your discipline in doing the thing.

00:13:22.602 --> 00:13:26.418
You know a lot of people think that like, oh, I just need more motivation.

00:13:26.418 --> 00:13:33.384
No, people can be motivated by anything they want, but it's discipline that gets your feet on the ground and out of bed and gets it done.

00:13:33.384 --> 00:13:36.119
And you, sir, are a disciplined man.

00:13:36.960 --> 00:13:39.966
Jim Rohn used to say you got to be careful who you motivate.

00:13:39.966 --> 00:13:40.908
You motivate an idiot.

00:13:40.908 --> 00:13:47.945
Now you got a motivated idiot running around, oh boy.

00:13:47.945 --> 00:13:50.423
Anyways, very fitting comment there.

00:13:50.423 --> 00:13:55.821
And so, scott, you were kind of doing the part-time thing right, you were making a bit of a go.

00:13:55.821 --> 00:13:56.856
Is that what you?

00:13:56.856 --> 00:13:58.679
When you say like 5K months?

00:13:58.679 --> 00:13:59.780
Is that what you're referencing?

00:14:01.203 --> 00:14:06.177
Yeah, yeah, I was actually working three jobs, um, before I decided to go all in on myself.

00:14:06.177 --> 00:14:10.607
And you know, uh, I was working for a utility company as a lineman.

00:14:10.607 --> 00:14:40.807
I was, um, teaching at a local college electrical and then I was still having my business on on the side and I had a couple of guys working for me and there was, I wasn't providing the kind of service that I felt that I could be, and, you know, not knowing um, or not having coaches in my corner or anything you know with, without the knowledge that you guys, you know, present to us and show us, I wasn't quite ready to take that leap.

00:14:40.807 --> 00:14:47.264
But after that I decided, you know what, I just want to be a premium service provider.

00:14:47.264 --> 00:14:50.284
I want to be able to give people more than I can.

00:14:50.674 --> 00:14:55.648
So I had to make the decision to leave those other two jobs to focus on obtaining my goal.

00:14:55.648 --> 00:15:00.443
And I had to even do that before I started my own company, because I had to get my master's license.

00:15:00.443 --> 00:15:05.889
That was part of my journey and I had to quit one of those jobs so that I could go to school to do that, you know.

00:15:05.889 --> 00:15:08.860
So I made the decision then just to do that.

00:15:08.860 --> 00:15:15.158
So I quit teaching nights and I started going to school nights to get my master's and I said you know what I'm going to do this.

00:15:15.158 --> 00:15:17.421
And then, as soon as I got it, you know I'm going to do this.

00:15:17.461 --> 00:15:22.587
And then, as soon as I got it you know, clay, you were the first one I got out of taking the test and I don't know if I sent you a screenshot of what I said I did it.

00:15:22.587 --> 00:15:27.856
And then you said well, now what I said, all in, we're ground up in this thing.

00:15:27.856 --> 00:15:30.524
You know, and you've been in my corner ever since both of you have, and I'm just been.

00:15:30.524 --> 00:15:40.726
You know it's to see where I've come and see where I've come, and I'm just ecstatic and just so grateful.

00:15:40.726 --> 00:15:41.347
I really am.

00:15:41.368 --> 00:15:43.529
This feels like a one of us chant moment.

00:15:43.529 --> 00:15:49.336
I literally want to be like one of us.

00:15:49.336 --> 00:15:50.100
One of us, one of us, I love it.

00:15:50.120 --> 00:15:50.881
No, scott, you deserve this man.

00:15:50.881 --> 00:15:52.206
You deserve to be praised for a little bit.

00:15:52.815 --> 00:15:54.418
Yeah, yeah, that's amazing.

00:15:54.418 --> 00:15:55.159
That's amazing.

00:15:55.159 --> 00:15:58.226
Okay, so I want to dive into something that you said.

00:15:58.226 --> 00:16:11.063
If that's all right and it's not something we've covered a lot honestly, scott, you're kind of bringing this out of us, brother, it's a bit of a hard thing to maybe even speak to, but you said you felt like you could have been doing better service.

00:16:11.063 --> 00:16:16.503
This is a feeling that a lot of people have, but we haven't put into words much, have we?

00:16:16.503 --> 00:16:17.826
Like what is that?

00:16:17.826 --> 00:16:18.888
How do you know?

00:16:18.888 --> 00:16:20.558
Is it like a bad review?

00:16:20.558 --> 00:16:26.217
Do you just in a moment, you're like there's more here that I don't know how to do, that I could like?

00:16:26.217 --> 00:16:32.277
How would you put that into words, that that feeling of I could be doing better service here?

00:16:33.940 --> 00:16:43.678
So I've always been, you know, working on the side and having my own company type of thing, you know in quotations almost and you know, working the other two jobs.

00:16:43.678 --> 00:16:53.475
While I was doing that, I wasn't always able to show up the way I should be for my clients and you know these are people who wanted to stay with me and just be my clients.

00:16:53.475 --> 00:16:59.100
They were already choosing me but in a sense I wasn't always able to choose them the way that I wanted to.

00:16:59.100 --> 00:17:19.763
You know, they would either be loose ends or there would be things that weren't done like the way I wanted them to be done, and I just wanted to give them more and to give them better service and to say, you know, when they say Scott's my electrician, I want them to say, you know, scott's my electrician and be proud of that.

00:17:19.763 --> 00:17:22.964
And I wanted to be proud of the work that I was putting out and giving to them.

00:17:22.964 --> 00:17:38.768
So to be able to find a roadmap to do that, which you guys provided, it was just like taking a weight off my shoulders and to be able to sit here today and say, hey, I'm a premium service provider and mean it and know it.

00:17:38.807 --> 00:17:42.500
You know, um, it's, it's just that it's.

00:17:42.500 --> 00:17:44.145
I didn't think there was a next level.

00:17:44.145 --> 00:17:45.632
I just thought it was.

00:17:45.632 --> 00:17:47.358
This is the monotony of it.

00:17:47.358 --> 00:18:09.605
This is how it is, because I was looking at people around me and then I was watching what you guys were doing and seeing what what you guys were doing and hearing about it and um, and then I just started doing it and to be on that next level that I didn't even know existed is is such a good feeling, because today I just get to show up and do that and I'm out.

00:18:09.605 --> 00:18:12.575
You know it's, it's just amazing.

00:18:12.575 --> 00:18:13.236
It really is.

00:18:14.397 --> 00:18:22.561
It's just, you know, I I think the the thing that really describes who you are as well, scott, is that this is not something inauthentic to who you are.

00:18:22.561 --> 00:18:26.397
You want it to serve and you want it to give them more from the very beginning.

00:18:26.397 --> 00:18:30.567
You know, so few people have that awareness right.

00:18:30.567 --> 00:18:34.099
A lot of us look at it and like or like oh, I do great work, I do good quality stuff.

00:18:34.099 --> 00:18:42.791
But when you get to that point in your heart where you're like I'm holding the mirror up and it's heavy because I'm the one dropping the ball here, I'm the one lacking.

00:18:44.094 --> 00:18:49.886
So few people can hold that mirror and keep looking at it enough to actually take the effort to make the change.

00:18:49.886 --> 00:18:56.116
The heavy the mirror gets heavy, but you'd never put it down and it must be from all the rounds in the gym, right.

00:18:56.116 --> 00:19:07.435
But the fact is is that you get through it, you're putting in the effort, you keep the mirror up and you were able to create a better reflection of yourself, something that you were proud of, and I'm really honored to know that we were a part of that.

00:19:07.435 --> 00:19:09.621
You're an amazing person, scott.

00:19:11.345 --> 00:19:12.508
Thank you for the kind words.

00:19:15.255 --> 00:19:21.365
When it comes to this quality of work and that service and that premium service.

00:19:21.365 --> 00:19:23.989
What do you feel has changed?

00:19:23.989 --> 00:19:32.628
Now, then, if we can get into some of the nitty gritty, where do you feel you've been able to add and provide better service than ever before, then, since our training?

00:19:34.557 --> 00:19:37.617
Being more available, just in general.

00:19:37.617 --> 00:19:42.836
Being more available, but being more available in the right ways.

00:19:42.836 --> 00:19:56.406
You know, in class we talk a lot about how to respond to people and what to say to people in certain situations so that we can provide them better service, so that it benefits them.

00:19:56.406 --> 00:20:18.943
And looking at it from this perspective has been a game changer, you know, and that's something that I had to learn and I had to learn that and being able to talk to people, the way that you teach in class and to so that you can show them what might benefit them and how to make their life better, it's just, it's just that's that next level I didn't know existed, you know, it's just it's.

00:20:18.943 --> 00:20:24.438
It's just that's that next level I didn't know existed, you know, and it's just it's, you know.

00:20:24.438 --> 00:20:26.505
I know I keep saying I'm grateful and I'm amazed.

00:20:26.505 --> 00:20:39.765
It's amazing and and you know I hate to be a broken record, but it really it just is and having you know, coaching like you got, having coaches like you guys and having you guys in my corner, it just means the world to me.

00:20:39.765 --> 00:20:40.385
It really does.

00:20:40.385 --> 00:20:40.886
I've just learned.

00:20:40.886 --> 00:20:41.688
I've learned so much.

00:20:41.708 --> 00:20:53.342
This has been a big learning experience for me and I just I don't take that like and it's, you know, when I decided to go well, all in on myself and my own business.

00:20:53.342 --> 00:20:56.017
You know, this wasn't just a personal decision, this was a family decision.

00:20:56.017 --> 00:21:00.417
You know, I have a wife and kids and I have a family that depends on me.

00:21:00.417 --> 00:21:03.605
So it wasn't just me going out on my own, it was.

00:21:03.605 --> 00:21:06.419
You know, there was all that other stuff in the background.

00:21:06.419 --> 00:21:25.371
You know, and knowing that I have, um, such a solid program and such solid coaches, it takes it, it takes the weight off, and I've seen experience, nothing but growth, both in my business and personally, since I've started this.

00:21:25.371 --> 00:21:41.566
And you know, if somebody was going to want to make that jump, I would say find the right coach, because it's important again, again, powerful words and and appreciate it, man.

00:21:42.208 --> 00:21:54.008
Um, since it speaks to our identity, identity a little bit I would throw in there like, I think, something that's been true to us and it sounds like uh, you and I and and joe are all in values alignment here.

00:21:54.008 --> 00:22:00.782
For us, if it's not life-changing, we really don't want it, it's so much bigger.

00:22:00.782 --> 00:22:02.425
Right, it's that mirror.

00:22:02.425 --> 00:22:07.385
You are the biggest bottleneck in your business, so of course we have to grow you too.

00:22:07.385 --> 00:22:09.575
Of course that involves your health and your family.

00:22:09.575 --> 00:22:13.146
Of course they're all connected health, family, then business.

00:22:13.146 --> 00:22:16.135
How could we ever touch one without the others?

00:22:16.135 --> 00:22:22.269
Is it true that you recently got a review that was so good?

00:22:22.269 --> 00:22:23.621
Someone wrote it in a typewriter.

00:22:31.076 --> 00:22:33.583
Yep, yep, one finger at a time, you know oh man.

00:22:36.875 --> 00:22:38.556
A little inside joke there, guys, sorry.

00:22:38.556 --> 00:22:39.862
We have fun in the classes too.

00:22:39.862 --> 00:22:45.208
Scott's been someone who continuously shows up and helps us laugh in each class.

00:22:45.208 --> 00:22:48.365
We definitely had some jokes about a typewriter review happening there.

00:22:48.365 --> 00:22:52.083
Did that actually happen, though?

00:22:52.083 --> 00:22:54.984
Did someone write you a typewriter review, or were we just joking?

00:22:56.336 --> 00:22:57.340
No, that was just a joke.

00:22:59.056 --> 00:23:02.489
Scott, can you tell us, though, more on the serious side about um?

00:23:02.489 --> 00:23:06.560
You mentioned sobriety and how important that's been to you as well.

00:23:06.560 --> 00:23:09.255
How would you, would you give us a little update on that?

00:23:10.416 --> 00:23:10.718
yeah.

00:23:10.718 --> 00:23:19.336
So, um, I'm coming up on four years of sobriety and, um, you know, if you know that's, that's a big part of the story as well.

00:23:19.336 --> 00:23:29.876
You know, because if it weren't for me getting sober and having that sobriety, you know I wouldn't be able to be all the things that I want, like today.

00:23:29.876 --> 00:23:41.704
I get to be a dad, you know, I get to be a husband, I get to be an entrepreneur and I get to do this stuff because of sobriety and you know I get to have that faith.

00:23:41.704 --> 00:23:42.928
You know it's how I start my day.

00:23:42.928 --> 00:23:45.162
Every day I get on my knees and I ask God for help.

00:23:45.162 --> 00:23:57.365
You know what I mean and I take that into my business and and I just try to keep it helps me keep a level head when things get stressful, and you know it's just, it's a gift.

00:23:59.076 --> 00:24:05.586
It's a beautiful thing and you know, like sobriety is one of those things that it's a gift that you give yourself.

00:24:05.586 --> 00:24:16.323
Right, it's something that was previously you were stealing from yourself, but now it's a gift that you're giving to yourself, and it's a gift that not only gives benefit to you but to every life you come in contact with.

00:24:16.323 --> 00:24:18.607
I mean it's really amazing.

00:24:18.607 --> 00:24:20.118
It really is amazing, man.

00:24:20.118 --> 00:24:23.500
And so, as someone who's had to walk that path before, and you know, get sober it's.

00:24:23.500 --> 00:24:29.180
It's inspiring as well, and I'm sure other people are going to listen to this and you're going to inspire them too.

00:24:31.204 --> 00:24:32.647
Yeah, congratulations, scott.

00:24:32.647 --> 00:24:35.465
So we're going to wrap this up here pretty quick.

00:24:35.465 --> 00:24:48.877
I wanted to get a few more questions in, though, if that's all right, brother, absolutely Summing up what we talked about here, what would you say are, like, the three most critical things that you've worked on with us that have led you to your, your current day's success?

00:24:51.182 --> 00:24:58.880
well, the things that you guys put in order of importance I carry with me every day, and that is the health family business.

00:24:58.880 --> 00:25:02.867
You did touch on that earlier, but that's a really big piece for me, you know.

00:25:02.867 --> 00:25:15.855
And then, if we, if we so having that foundation and trying to keep that in mind and it's not perfect, I mean, life happens someday it's all family, someday it's all business, you know, but trying to, to go out of my way to do those three things every day is important.

00:25:15.855 --> 00:25:21.566
You know, learning how to offer options has been a complete game changer for me.

00:25:22.066 --> 00:25:40.597
Um, I went from not wanting to do it at all to to be in completely skeptical of it, to go and I mean, I don't believe I have to do this to now just geared up to do it and it, it, you know, and that, and that coincides with, like, all the objection handling that we get to.

00:25:40.597 --> 00:25:48.349
We learn class, you know, and there's how we speak to people and interact with people so that we can get across that finish line.

00:25:48.349 --> 00:25:58.387
I mean those two things right, there have been game changers and you know, the last thing is something called offering turnkey service.

00:25:58.387 --> 00:26:10.884
You know, something that I never would have looked at you know, before we had the mentality of we're going to come in your house, we're going to make some holes and you're going to like it and that's it.

00:26:10.944 --> 00:26:11.806
It's like we're going to do this.

00:26:11.806 --> 00:26:12.949
You're going to enjoy it.

00:26:12.949 --> 00:26:14.458
You're going to thank us and pay us for it later.

00:26:14.458 --> 00:26:16.040
It's like not anymore.

00:26:16.643 --> 00:26:21.532
You're welcome, but but you know, now my options are turnkey service and I have.

00:26:21.532 --> 00:26:24.038
I have a partnership with the painter and plasterer.

00:26:24.038 --> 00:26:50.479
They come behind me and I can, and I can sit back and say, wow, you know, I'm walking out of this person's home and I can truly say that I left it better than I found it, and the level of pride that that gives me, even beyond what I would normally be doing, is just amazing, because that is true premium service right there, and to be able to learn that here, to go out and actually do that, it's been amazing.

00:26:50.479 --> 00:26:58.423
So those are the things that I would say have been just complete game changers here, you know, and of course, all the other stuff too.

00:26:58.423 --> 00:27:02.011
You know, like the pricing Pricing was, of course, all the other stuff too.

00:27:02.071 --> 00:27:12.501
Like the pricing Pricing was a big objection, because I was doing this for a long time and I would approach other electricians that were in business with themselves and they seemed pretty successful, and I'd ask them hey, how are you doing this?

00:27:12.501 --> 00:27:21.046
And they either didn't want to talk about it or they were just shooting from the hip and no one really had a fundamental answer for this.

00:27:21.046 --> 00:27:23.785
You guys have a formula which you teach and no one really had a fundamental answer for this.

00:27:23.785 --> 00:27:26.075
Like you know, you guys have a formula which you teach and no one else did it was.

00:27:26.075 --> 00:27:33.084
I think they were all seeing what the other guy was doing and to me that wasn't enough, it just wasn't.

00:27:33.084 --> 00:27:48.788
You know, I really I needed the answers and to be able to come here and to get them and to get and just man game changers all day long and I'm so happy, awesome, awesome.

00:27:53.582 --> 00:27:55.826
What do you see as your next big challenge that you're facing?

00:27:55.826 --> 00:27:57.371
Scott, my next big challenge is probably scaling right.

00:27:57.371 --> 00:28:03.528
So I'm going to be hiring the CSR, hopefully very soon, and then it's just growth, growth time.

00:28:03.528 --> 00:28:05.073
You know I'm going to get.

00:28:05.073 --> 00:28:14.228
I want to get a few vans is my next goal and I want to put some people in them and I just want to grow and that's that's my next, that's the next mission.

00:28:14.228 --> 00:28:22.256
So I know, you know things never happen as fast as we want them to, right, but I really am enjoying the journey with you guys.

00:28:22.256 --> 00:28:43.471
Some days, you know, you know how it is, some days can dog you, but having you guys in my corner and just knowing that that next step is coming, and just showing up, not being afraid to fall down and get back up and just go for it, and that's, you know, that's what I'm doing up and just go for it, and that's.

00:28:44.232 --> 00:28:45.055
you know, that's what I'm doing.

00:28:45.055 --> 00:28:47.616
Awesome, brother, Awesome.

00:28:47.616 --> 00:28:55.405
The last question I have for you is what advice would you give to someone else who's in your shoes, either just starting out or maybe in their first six months or a year, and they're looking to be where you're at?

00:28:55.405 --> 00:29:00.876
Hit those 40K months, make some platinum sales and serve their customers at the highest level.

00:29:03.440 --> 00:29:06.321
You know you can't succeed unless you start, you know.

00:29:06.321 --> 00:29:10.046
So I would say start, get some coaching if you need it.

00:29:10.046 --> 00:29:17.092
I mean I know I needed it and I would say get some coaching, have a program, have, have some stuff in place that you could follow.

00:29:17.092 --> 00:29:26.547
Get a support group behind you, you know, and and don't be afraid to fall and just get back up and go for it.

00:29:26.547 --> 00:29:26.989
You know you have to.

00:29:26.989 --> 00:29:34.817
You know, as much as I would love to bring Joe to all my presentations with me and just have him do them, he can't, he can't show up and do it for me, but he gets pretty damn close in class, you know.

00:29:34.817 --> 00:29:36.661
I mean, we go over it.

00:29:36.661 --> 00:29:40.326
You know that this is like a testament to that success.

00:29:40.326 --> 00:29:40.726
You know what?

00:29:40.726 --> 00:29:43.770
Maybe one day I'll fly out and you can just do them for me.

00:29:43.770 --> 00:29:45.713
We'll see whether it'd be funny.

00:29:45.733 --> 00:29:46.674
We'll set something up.

00:29:46.674 --> 00:29:49.682
I'll do like an impersonal, like an AI program, something like that, right.

00:29:50.525 --> 00:29:51.527
Yeah, yeah, really.

00:29:51.527 --> 00:30:02.796
But you know, just doing it, Get followed down, Don't be afraid to get up, you know, and then, and then, just just go at it and and uh, that, that would be my words of advice.

00:30:03.557 --> 00:30:07.307
All right, Scott, we'll open, Mike man, anything else that you want to add today?

00:30:09.395 --> 00:30:18.162
You know I've already said it a lot, but I really do just want to say that I am completely honored and grateful that you guys did this.

00:30:18.162 --> 00:30:22.045
Um, I was looking for coaches for a long time for electricians and I was never able to find one, uh, until I found you guys did this.

00:30:22.045 --> 00:30:25.719
I was looking for coaches for a long time for electricians and I was never able to find one until I found you guys.

00:30:25.719 --> 00:30:29.968
So thank you for doing what you're doing.

00:30:29.968 --> 00:30:50.188
And this is, you know, it's open to everybody and you know, I just can't believe that I get to be a part of this and that because of this, my life has already changed, for the positive, I mean, and the proof is in the numbers and in the interactions with the people, and it's there.

00:30:50.188 --> 00:30:53.263
So I just want to say thank you.

00:30:56.276 --> 00:30:56.696
Thank you.

00:30:56.696 --> 00:31:07.068
I mean I can't even start but to say thank you I mean you know, that last thing really, really hits close to the home, because that's the whole reason why we started this.

00:31:07.068 --> 00:31:10.843
When I first started out, there was HVAC and plumbing coaches to learn from.

00:31:10.843 --> 00:31:11.325
That was it.

00:31:11.325 --> 00:31:25.420
There were no electricians to learn from, and that's why we created this space, because we didn't want electricians to be a last in line again and it just it's an honor beyond anything I can describe to know that we're there for you.

00:31:25.441 --> 00:31:28.487
It's not, it really is an honor man it is.

00:31:28.686 --> 00:31:29.328
Thank you so much.

00:31:29.328 --> 00:31:30.718
Thank you, scott.

00:31:30.718 --> 00:31:33.144
Okay, man, we're gonna put you back in the back.

00:31:33.144 --> 00:31:34.126
We're gonna close this out.

00:31:34.126 --> 00:31:36.042
Thanks, brother, we'll talk to you soon.

00:31:36.042 --> 00:31:45.385
Holy moly, I think he froze, he froze on there.

00:31:45.425 --> 00:32:04.126
But anyways, joe, that was one hell of an interview, man I know I'm sitting here like my cheeks literally hurt from smiling so much, and it's one of those things where, like scott always brings a certain energy into any room that he goes into and the guy's got to give himself more credit because he is an A player in the strictest of definitions.

00:32:04.126 --> 00:32:08.782
He shows up, he has the discipline and he's got the desire to do things for the right reasons.

00:32:10.194 --> 00:32:20.364
And again I feel compelled to say it like that's not a paid testimony, that's proof of what happens when you show up at the highest level for your customers.

00:32:20.364 --> 00:32:22.359
And that's what we have.

00:32:22.359 --> 00:32:30.922
We have a working relationship and we give Scott the same amount of attention and additional value at every opportunity that we give all of our clients.

00:32:30.922 --> 00:32:33.864
And it's just we keep hearing these great things.

00:32:33.864 --> 00:32:39.859
Joe, I'm gonna start listening to our own podcast just to keep me inflated, just so I feel good every day.

00:32:39.859 --> 00:32:51.196
You know what I mean Because, just like you guys out there, we're also in the thick of it and we're trying to run a business and we're trying to build a business and, gosh, it gets so distracting Sometimes we lose sight of all this grace.

00:32:51.196 --> 00:32:53.682
That's there it's with your current customers.

00:32:53.763 --> 00:32:59.747
It's with that current service, it's that the only customer that matters to you right now is the one right in front of you.

00:32:59.747 --> 00:33:03.578
This stuff is so important.

00:33:03.578 --> 00:33:05.867
So I'm glad we had scott on, I'm glad we had saul on a couple weeks ago.

00:33:06.250 --> 00:33:16.221
I'm so glad we've got a lineup of other interviews coming up, uh, every second week thanks to you, joe, lining everyone up and getting us set up, brother, and I'm so grateful for you in this purpose.

00:33:16.221 --> 00:33:23.965
So I hate to, uh, I hate to go completely sensitive and soft on everyone, but but when in grace, I guess when?

00:33:24.007 --> 00:33:26.942
in grace, I agree, and you know it's a mutual honor.

00:33:26.942 --> 00:33:33.766
Clay, you know I could not have asked for a better partner and we wouldn't be able to help the clients the way we do without both of our abilities.

00:33:33.766 --> 00:33:37.464
I lend mine, you lend yours and together make a very functional team.

00:33:38.515 --> 00:33:40.096
And we're going to keep showing up and helping you.

00:33:40.096 --> 00:33:45.904
Guys, again, this is episode 319, from bootstrapping to big sales.

00:33:45.904 --> 00:33:50.550
5k to 40k Like we're talking more than a 5x it's huge.

00:33:50.550 --> 00:33:51.596
I'm sure we would have grown.

00:33:51.596 --> 00:34:00.686
But, man, we've done some great stuff and it's simply just working on that service, those options, the pricing, the having your value straight, like Scott said.

00:34:00.686 --> 00:34:04.564
So, guys, if you're looking for more of this, you've got a couple of options.

00:34:04.564 --> 00:34:06.172
You can always reach out to us.

00:34:06.172 --> 00:34:07.436
Leave a comment down below.

00:34:07.436 --> 00:34:10.925
Leave a review where you heard us first, as that helps others find us.

00:34:10.925 --> 00:34:12.717
Share this with a friend.

00:34:12.717 --> 00:34:15.329
Join us on the Facebook Entrepreneur Secrets Group.

00:34:15.329 --> 00:34:21.242
There's all these ways to engage and be part of this without even needing to get involved at the paid level.

00:34:21.242 --> 00:34:33.686
But if you're like Scott and if you're looking for rapid growth, then that's there for you too, and we're here for you, helping you master your sales, simplify your pricing and deliver premium-level electrical service.

00:34:33.686 --> 00:34:34.628
Cheers.

00:34:35.697 --> 00:34:36.304
Truly a pleasure.

00:34:36.304 --> 00:34:37.052
Can't wait to see you soon.