Transcript
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Hello, hello, hello, and welcome back to yet another episode of Electricpreneur Secrets, this one's, episode 319, and we're calling it Bootstrap to Big Sales and a Savings with Scott Hayes.
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He's going to bring in some great stuff.
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We've got another client interview today, but we're going to save that intro for just a moment.
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I am your host, clay Neumeier, with me, as always, my co-host, joseph Lucani, and we are the Electricpreneurs for just a moment.
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I am your host, clay newmeyer, with me, as always, my co-host joseph lucani, and we are the electricpreneurs just a couple of master electricians with business addictions here and ready to serve, serve who serve you.
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If you're an electricpreneur looking to master your sales, simplify your pricing and deliver premium level electrical service, so your admission cost for this one pretty much nothing.
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Sit back in the hot seat, promise to take everything we give and promise to take action today.
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Joe, how are you?
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how you doing, man.
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I am feeling beyond amazing.
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I want to say amazing, but I'm beyond amazing, beyond father.
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Yeah, father's day was wonderful, and happy father's day to all the fathers that are listening to this as well.
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Got a chance to spend some time with my kids and, like, really dig in with them, really just connected with some friends, had some time to kick back and relax.
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I am charged, ready to go and feeling a million bucks.
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What about you, clay?
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That's amazing, man.
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Just because you went beyond amazing, I've got to like step that up somehow.
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I'm like I'm a B squared beyond amazing.
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I'm like beyond, beyond.
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That was nerdy.
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I'm starting to feel like Terrence Howard.
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But now we had a good weekend, man.
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If some of you see my Facebook posts, my partner has migraines Like she gets the worst migraines that literally made her sick to her stomach, and then we were on a place called vancouver island for the weekend.
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So what that means really in this case is that we had to take a ferry back.
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It wasn't the calmest waters, so the poor gal went through a bit of a nightmare there, but she's feeling better.
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We had a great time, great father's day.
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Either way, man, and I'm just, I'm just beyond excited for this interview today, because not only is scott like truly a gem, someone that comes to class so frequently I can't wait to unravel that with you too but like, yeah, he always brings some laughs with him.
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We always have a good time with this guy.
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So is it cool if we just jump right into the intro of this story and what people can expect out of this interview?
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Oh my God, yeah, I'd love that Bring him in.
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Awesome.
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Well, this is the story of good to great right A good electrician.
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Over 20 years experience as an electrician, including teaching and even working for a utility company.
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He started his own business called Colonial Electric about six months ago and really jumped right in with us.
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So this good to great story probably relates to a lot of you listening to this right now.
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You know the one, the good electrician, the one who does a little bit extra, the one who even does some part-time work on the side.
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Why?
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Well, to have a better family life, to help people, to do right for the future, to have a little more extracurricular activity.
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This is the same story and it's the same one that you know what this guy wants that little bit more and has strived for that little bit more.
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And he's done that without ever having the fancy van wraps or even the brand new van or the big fancy website.
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He hasn't had all these extra things like the price books that we all chase.
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So it's a perfect story to bring in today to again inspire some people who want to get to.
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Hey, his biggest month 40K months last month and now, as of today, his first platinum sale Joe.
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I know I love that, like literally I see the guy in class today goes out, gets a platinum sale.
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I mean you can't ask for a better attendance record than that.
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I mean, like the guy shows up, does the work, puts it in and always comes back with a happy customer awesome, let's bring's bring in Scott Hayes with Colonial Electrical.
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Then, hello Scott, hi hello.
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How are you doing, brother?
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I'm doing great.
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I'm doing great.
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Awesome Long time no see, right.
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Yes, it's been like what like three hours.
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Okay, first and foremost, this big platinum record.
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You just made a sale today that that we celebrate the first platinums in this program and because you made this 11k sale, we've got to break it down.
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Please tell us a bit more about what happened today so you know, I got called for a job for a kitchen renovation and, um, the job wasn't quite ready to start yet but there was a bunch of extra stuff that they wanted to add lighting and some other stuff throughout the home.
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They were doing some stuff for the bathroom and, you know, I just followed the play and I made some options up for them and they decided to go for it.
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Okay.
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Could you like?
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that was great, by the way.
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So you presented six options today.
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Is that right?
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Yes, could you feel a difference in this transaction, in this relationship, as you were going through it?
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Did you know they were going to choose the top, or was it kind of like just any other customer, any other relationship, until they chose it was?
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like any other relationship.
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To be honest, I really didn't expect them to go for the platinum I haven't sold the platinum yet and I'm still feeling the high from doing that and to have somebody choose the best that I can offer and to go platinum, it's a really good feeling, and just to be able to serve these people at this level which is something that I learned here is is amazing I feel like that's so important joe like, yeah, you unpack that a little bit to not even feel like they're going to choose the platinum.
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Do you think that's common joe?
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so for the most part, a lot of times we don't expect the platinum to ever take it Even so, much so we like literally pollute it with or pollute it with, hey, just so we're aware I don't expect you to take this.
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I mean this literally is the finest that money can buy, but at the very least I felt this professionally deserved to know about it.
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And then when you see that like little eyebrow raise and like what do you mean you might not expect them going to take it?
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And then, lo and behold, they take it.
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We literally are trying to pull it away and be like listen, I'm just trying to offer it just so you have the understand what the best looks like.
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And then when you see someone that doesn't look like they would buy the best, step up to the plate and then do that.
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I mean that really showcases your ability of having a relationship.
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Scott, platinums are very few and far between.
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They're like usually around 15% of most calls.
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So the fact that you're able to line that up, congratulations man.
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I'm really proud of you.
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Thank you.
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That means a lot, and offering options has been just such a game changer, and I'm so grateful to be able to do this now.
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What has your attendance been like on these design clinics?
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Because joe's doing like three classes a week right tuesday, wednesday, thursday afternoons.
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Joe's spending an hour with guys building options out.
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I mean, you're there a lot, aren't you?
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you know and and I'm so grateful for these extra classes so this, these options that I presented today where I sold that platinum we built in that afternoon design class.
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You know I had a long day on the job and I had all these options to be, and Joe always shows up for that and so I showed up and I got that support and just being able to have that support and to and to be able to take that with me and to go do that.
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And you know we built those last week and I presented that today and it was nice just to have that extra opportunity my jaw is literally hurting from smiling this much, scott, like the thought that not only first off, I'm beyond honored to be your coach, like I am beyond honored to work with someone like you, because Scott's the kind of guy that shows up and puts in the work.
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I don't think you've missed one class Out of all the design classes, maybe one at the most, but I genuinely can't remember one that you've missed.
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And you show up so consistently and you ask the questions and then you take action on the things we do.
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I think that's a pretty big secret.
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You take action on the things and you show up ready to take action.
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That is a defining trait of what an A player is and, whether you want to admit it to yourself, you are most certainly an A player.
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Thank you so much.
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That's such a big compliment.
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I really do appreciate that.
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You're welcome, brother.
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I love that.
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I love that.
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But it's not just the platinum, like that's one big win.
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That happened to 11K.
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I mean that's a big contribution to your June revenue.
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But you were saying you also had a 40K, your first 40K month in May.
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Is that right?
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Yeah, my in May, is that right?
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Yeah, my first 40K month was May and before I started with SLE I would have never dreamed of having a 40K month.
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I can't believe it and I know it's only going to grow bigger.
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Before I started here with you guys, before I was offering options, I was lucky to hit 5k months on my own and then, as soon as I started getting comfortable with this program and offering these options and coming to class and just doing the thing and definitely you know, picking my, just picking myself up and just asking the questions and showing up, you know those months started to grow.
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I started doubling and then I'm just 20K months consistently and then I'm just hitting 40 now.
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And if it weren't for SLE and for offering options and for being able to come in and ask you guys anything I want in class and just get an answer, I wouldn't be here and I'm just so happy and so grateful just to be part of this program.
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I appreciate that, guys.
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I just want to be clear.
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We don't plan for Scott or Saul or anyone who joins us on the podcast to say the nice things.
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These are not paid advertisements.
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We simply like to interview the people who are doing great with the program and there's some good reasons.
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Advertisements we simply like to interview the people who are doing great with the program, and there's some good reasons.
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And if we really looked at the trends, they all just do the things, scott.
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You're so good at just doing the things, man, and I don't want to make that sound like a decrease or a takeaway from your character at all, because the hardest thing for humans to do we can all see A to b.
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Anyone can listen to this.
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Anyone could literally hear the secrets that we're gonna unveil today, the stuff that's worked for you, but only one to five percent of them will actually take action on it and go and do the thing at the level that you're doing it.
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It's the hardest things for human to do.
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So I wanted to point that out because, guys, we're just early in this.
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I want to go back in time with you now, though.
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Take us back more to the beginning and where you were and what you were thinking, why you got into business?
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Because I know that some people are right there right now and if they can get anywhere close to what you've been able to do in just six months of time, I know that they would be so grateful to hear you say it and hear that and take that from this.
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Does that make sense?
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Absolutely I'd love to.
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You know, I've always wanted to have my own business, but I always knew that I was missing something, and the things that we talk about is, you know, pricing.
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Pricing has been a huge part of that, and you know, I listened to the podcast for a very long time before I contacted you guys and I went out with it, and you know, I heard so many things on here that just just just trust me, and then one of them was, you know, we went to business school and we went to marketing school.
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So you don't have to.
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You know, come with us.
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You know, and I know the importance of having a good coach.
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You know every, every important.
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You know, and I know the importance of having a good coach.
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You know, um, every, every important.
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You know, every successful person has a good coach behind them, right, and?
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And I knew I needed that coach and then I would.
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So once I found out that I have to listen into you guys and following you and hearing the program that you had, and I said, you know, I found, I found my coaches and, um, man, I'm just the gratitude that I have, I know can I jump in with you there for a sec, scott, because I know what we all know, I know what's between us.
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But people hear that and they don't realize.
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Like at first we turned you away.
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I'm not saying that in a point of pride, but like, literally, you and I were on a call and it wasn't a fit.
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You weren't ready yet, scott.
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You guys got to know this, scott, literally, remember.
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We've talked about this before, joe, about hiring someone.
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When you're recruiting.
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Don't just send people away who aren't a fit yet.
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Give them some actions to take.
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Scott is proof of that concept.
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Scott literally had a couple actions to take to be ready and came back six months later and was like I didn't like when you said no to me, but I'm back and I'm ready.
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It was the best feeling ever.
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It really really was.
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And you know, scott, it's something that I feel really defines who you are is your ability of taking action and your discipline in doing the thing.
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You know a lot of people think that like, oh, I just need more motivation.
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No, people can be motivated by anything they want, but it's discipline that gets your feet on the ground and out of bed and gets it done.
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And you, sir, are a disciplined man.
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Jim Rohn used to say you got to be careful who you motivate.
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You motivate an idiot.
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Now you got a motivated idiot running around, oh boy.
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Anyways, very fitting comment there.
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And so, scott, you were kind of doing the part-time thing right, you were making a bit of a go.
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Is that what you?
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When you say like 5K months?
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Is that what you're referencing?
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Yeah, yeah, I was actually working three jobs, um, before I decided to go all in on myself.
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And you know, uh, I was working for a utility company as a lineman.
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I was, um, teaching at a local college electrical and then I was still having my business on on the side and I had a couple of guys working for me and there was, I wasn't providing the kind of service that I felt that I could be, and, you know, not knowing um, or not having coaches in my corner or anything you know with, without the knowledge that you guys, you know, present to us and show us, I wasn't quite ready to take that leap.
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But after that I decided, you know what, I just want to be a premium service provider.
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I want to be able to give people more than I can.
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So I had to make the decision to leave those other two jobs to focus on obtaining my goal.
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And I had to even do that before I started my own company, because I had to get my master's license.
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That was part of my journey and I had to quit one of those jobs so that I could go to school to do that, you know.
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So I made the decision then just to do that.
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So I quit teaching nights and I started going to school nights to get my master's and I said you know what I'm going to do this.
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And then, as soon as I got it, you know I'm going to do this.
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And then, as soon as I got it you know, clay, you were the first one I got out of taking the test and I don't know if I sent you a screenshot of what I said I did it.
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And then you said well, now what I said, all in, we're ground up in this thing.
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You know, and you've been in my corner ever since both of you have, and I'm just been.
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You know it's to see where I've come and see where I've come, and I'm just ecstatic and just so grateful.
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I really am.
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This feels like a one of us chant moment.
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I literally want to be like one of us.
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One of us, one of us, I love it.
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No, scott, you deserve this man.
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You deserve to be praised for a little bit.
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Yeah, yeah, that's amazing.
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That's amazing.
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Okay, so I want to dive into something that you said.
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If that's all right and it's not something we've covered a lot honestly, scott, you're kind of bringing this out of us, brother, it's a bit of a hard thing to maybe even speak to, but you said you felt like you could have been doing better service.
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This is a feeling that a lot of people have, but we haven't put into words much, have we?
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Like what is that?
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How do you know?
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Is it like a bad review?
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Do you just in a moment, you're like there's more here that I don't know how to do, that I could like?
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How would you put that into words, that that feeling of I could be doing better service here?
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So I've always been, you know, working on the side and having my own company type of thing, you know in quotations almost and you know, working the other two jobs.
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While I was doing that, I wasn't always able to show up the way I should be for my clients and you know these are people who wanted to stay with me and just be my clients.
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They were already choosing me but in a sense I wasn't always able to choose them the way that I wanted to.
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You know, they would either be loose ends or there would be things that weren't done like the way I wanted them to be done, and I just wanted to give them more and to give them better service and to say, you know, when they say Scott's my electrician, I want them to say, you know, scott's my electrician and be proud of that.
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And I wanted to be proud of the work that I was putting out and giving to them.
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So to be able to find a roadmap to do that, which you guys provided, it was just like taking a weight off my shoulders and to be able to sit here today and say, hey, I'm a premium service provider and mean it and know it.
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You know, um, it's, it's just that it's.
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I didn't think there was a next level.
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I just thought it was.
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This is the monotony of it.
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This is how it is, because I was looking at people around me and then I was watching what you guys were doing and seeing what what you guys were doing and hearing about it and um, and then I just started doing it and to be on that next level that I didn't even know existed is is such a good feeling, because today I just get to show up and do that and I'm out.
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You know it's, it's just amazing.
00:18:12.575 --> 00:18:13.236
It really is.
00:18:14.397 --> 00:18:22.561
It's just, you know, I I think the the thing that really describes who you are as well, scott, is that this is not something inauthentic to who you are.
00:18:22.561 --> 00:18:26.397
You want it to serve and you want it to give them more from the very beginning.
00:18:26.397 --> 00:18:30.567
You know, so few people have that awareness right.
00:18:30.567 --> 00:18:34.099
A lot of us look at it and like or like oh, I do great work, I do good quality stuff.
00:18:34.099 --> 00:18:42.791
But when you get to that point in your heart where you're like I'm holding the mirror up and it's heavy because I'm the one dropping the ball here, I'm the one lacking.
00:18:44.094 --> 00:18:49.886
So few people can hold that mirror and keep looking at it enough to actually take the effort to make the change.
00:18:49.886 --> 00:18:56.116
The heavy the mirror gets heavy, but you'd never put it down and it must be from all the rounds in the gym, right.
00:18:56.116 --> 00:19:07.435
But the fact is is that you get through it, you're putting in the effort, you keep the mirror up and you were able to create a better reflection of yourself, something that you were proud of, and I'm really honored to know that we were a part of that.
00:19:07.435 --> 00:19:09.621
You're an amazing person, scott.
00:19:11.345 --> 00:19:12.508
Thank you for the kind words.
00:19:15.255 --> 00:19:21.365
When it comes to this quality of work and that service and that premium service.
00:19:21.365 --> 00:19:23.989
What do you feel has changed?
00:19:23.989 --> 00:19:32.628
Now, then, if we can get into some of the nitty gritty, where do you feel you've been able to add and provide better service than ever before, then, since our training?
00:19:34.557 --> 00:19:37.617
Being more available, just in general.
00:19:37.617 --> 00:19:42.836
Being more available, but being more available in the right ways.
00:19:42.836 --> 00:19:56.406
You know, in class we talk a lot about how to respond to people and what to say to people in certain situations so that we can provide them better service, so that it benefits them.
00:19:56.406 --> 00:20:18.943
And looking at it from this perspective has been a game changer, you know, and that's something that I had to learn and I had to learn that and being able to talk to people, the way that you teach in class and to so that you can show them what might benefit them and how to make their life better, it's just, it's just that's that next level I didn't know existed, you know, it's just it's.
00:20:18.943 --> 00:20:24.438
It's just that's that next level I didn't know existed, you know, and it's just it's, you know.
00:20:24.438 --> 00:20:26.505
I know I keep saying I'm grateful and I'm amazed.
00:20:26.505 --> 00:20:39.765
It's amazing and and you know I hate to be a broken record, but it really it just is and having you know, coaching like you got, having coaches like you guys and having you guys in my corner, it just means the world to me.
00:20:39.765 --> 00:20:40.385
It really does.
00:20:40.385 --> 00:20:40.886
I've just learned.
00:20:40.886 --> 00:20:41.688
I've learned so much.
00:20:41.708 --> 00:20:53.342
This has been a big learning experience for me and I just I don't take that like and it's, you know, when I decided to go well, all in on myself and my own business.
00:20:53.342 --> 00:20:56.017
You know, this wasn't just a personal decision, this was a family decision.
00:20:56.017 --> 00:21:00.417
You know, I have a wife and kids and I have a family that depends on me.
00:21:00.417 --> 00:21:03.605
So it wasn't just me going out on my own, it was.
00:21:03.605 --> 00:21:06.419
You know, there was all that other stuff in the background.
00:21:06.419 --> 00:21:25.371
You know, and knowing that I have, um, such a solid program and such solid coaches, it takes it, it takes the weight off, and I've seen experience, nothing but growth, both in my business and personally, since I've started this.
00:21:25.371 --> 00:21:41.566
And you know, if somebody was going to want to make that jump, I would say find the right coach, because it's important again, again, powerful words and and appreciate it, man.
00:21:42.208 --> 00:21:54.008
Um, since it speaks to our identity, identity a little bit I would throw in there like, I think, something that's been true to us and it sounds like uh, you and I and and joe are all in values alignment here.
00:21:54.008 --> 00:22:00.782
For us, if it's not life-changing, we really don't want it, it's so much bigger.
00:22:00.782 --> 00:22:02.425
Right, it's that mirror.
00:22:02.425 --> 00:22:07.385
You are the biggest bottleneck in your business, so of course we have to grow you too.