Episode 28 - GIVE ME SPACE! How electricians can politely Interrupt clients and give options

Have you ever found yourself in a situation where you're just trying to do your job, but the client won't stop talking? Perhaps they're asking too many questions, going off on a tangent that has nothing to do with the task at hand, or even doing something that is counter-productive for you. 

If this sounds familiar, you know how challenging it can be to stay focused and polite. After all, it is your job as an electrician to serve the client, and any poor interactions can damage your reputation. If you don't know how to handle these situations, things can go out of hand and quickly deteriorate.

You might end up snapping, which can lead to acting out of frustration. You'll ruin your reputation, risk getting bad reviews, and even lose the electrical job entirely. 

Undoubtedly, you need your space. You need room to breathe to design the best option for your client and determine the best approach to their concern. The last thing you want to do is leave the client and just tell them you'll send them a quote. Not only will it damage your name, but it will also affect their trust in you.

One way you can deal with this kind of client is doing the "Interrupt Step" Basically, you give your clients something to do to keep them preoccupied. 

For instance, you can first tell them how grateful you are to work with them (gratitude step), then ask something like a glass of water or perhaps an opinion about the project. This will stop them from dwelling too much and allow you to finish your work in peace.

While they're doing what you asked them, you can use this time to finish the task at hand. Once they come back, you can thank them and let them know about the options you've come up with and how this will benefit them. 

It's important to remain calm and respectful throughout the process. By following this, your career as an electrical contractor will go a lot smoother. You will be able to keep your clients happy, and they, in turn, can help you build up a reputable electrical company.