Episode 36 - Service Electrician Success - How to Re-offer at Install and Make Bank

There are instances where a client opts for our electrical installation service, and we see an opportunity to offer an upgrade. Of course, we all want to bring in some extra bucks when on a project, so it's clear why offering upgrades is a great way to make the project more profitable. 

However, not everything goes our way. Clients may object to our upgrades, either because it does not fit within their budget or because they don't believe it is necessary. While this can be disheartening, we should always remember that there's a way to combat this. But of course, if you don't put in the time and effort, you'll miss out on opportunities to make more money from a project.

With that said, the first thing you need to do is eliminate the risk of objections. When you offer an upgrade for the first time, you must show to your clients the benefit they'll get from it. Explain how the upgrade will help them achieve their needs and goals. When they see that your upgrade is a sound investment, there's no doubt they'll agree to it.

It will also help if you open up with a question as to why they don't want to upgrade. This will give you a better understanding of their objections, and you can then tackle them with evidence as to why they should opt for the upgraded version.

Finally, if they don't want to go for the upgrade, you can offer to save the option on file. This way, when you're asked to do another project for them, you can remind them of the upgrade without sounding pushy. This will show that you value their opinion and are open to helping them make the best decision for their needs. 

Taking all of these advices into consideration may help you convince your client to upgrade. Remember, it's important to be patient, understanding and logical when discussing the merits of an upgrade with a client.