Episode 68 - Electricians, Is Your Warranty Losing You Customers?

What you missed today on Electricpreneur Secrets, Episode 68...

• Joseph and Clay discussed various topics including learning about business from dogs, the value of having fun in the workplace, and how to improve warranty processes to avoid losing customers. They also reflected on their previous "In a Slump" series and expressed gratitude for the positive feedback they received.

• Clay and Joseph discussed how warranties are offered to manage risk and make customers feel safe, but the after-service is where many service providers fall short. They talked about the importance of providing good service before, during, and after a job to ensure customer satisfaction and future business. - [@7:20]

• Joseph had a bad warranty experience with a flooring contractor who refused to take responsibility for the issue and blamed the manufacturer instead. Despite the contractor doing good work, Joseph would not use them again due to their lack of willingness to help with the warranty. - [@14:43]

• Joseph and Clay discussed the importance of providing exceptional customer service and going above and beyond to handle warranty calls. Joseph shared a story about how his former business partner provided free value to a first-class member and how it resulted in a loyal customer who referred others to their business. - [@22:34]

• Joseph and Clay discussed the importance of having a good warranty and providing excellent customer service to reduce risk and increase customer satisfaction. They also talked about the negative impact of poor service and how it can lead to customers doing things themselves instead of relying on professionals. - [@30:04]

• Joseph and Clay discussed the importance of designing a warranty process that every member of the company can speak to and be proud of. They emphasized the need for intention, training, and consistency in handling warranty concerns to provide fair and consistent value exchange to customers. - [@36:53]

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