Episode 79 - Working the Holidays & Enhanced Rates

Clay and Joseph discussed the topic of working on holidays and the importance of being willing to offer enhanced hours to differentiate from other service providers. They also mentioned the benefits of offering a first class pass to clients who require weekend or holiday service. - PLAY @15:21

Clay and Joseph discussed the importance of establishing conditions and having a plan in place for customer service. They also talked about the value of premium service and the need for enhanced rates on holidays to show the value of their time and service. - PLAY @22:41

Clay and Joseph discussed the importance of valuing one's time and prioritizing personal and family well-being over work. They also talked about determining fair rates for working on weekends and holidays. - PLAY @31:28

Clay and Joseph discussed the importance of prioritizing health and family over work, and how to determine which holidays are most important and how to handle work during those times. They also discussed the goal of delegating tasks and becoming an owner instead of an operator. - PLAY @40:30

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