Episode 87 - How "WHY" Shows Us "WHAT" to Offer as Service Electricians

Joseph and Clay discussed various topics including the value of attending events, understanding the "why" in a job, and the idea of having monthly classes on work-life balance led by licensed therapists. They also talked about the importance of seeking understanding and how it sets them apart. - PLAY @0:02

Joseph and Clay discussed the importance of focusing on the "why" rather than the "what" when creating options for a job. They used the example of a client needing four outlets installed for four televisions and emphasized the importance of understanding the customer's needs and situation to come up with multiple options. - PLAY @8:32

Clay and Joseph discussed the importance of understanding the "what" and "why" of a customer's request in order to provide the best service and options. They also emphasized the importance of relatability and providing a turnkey experience for the customer. - PLAY @17:31

Clay and Joseph discussed the importance of being a finisher and offering premium services as an electrician, including providing options for TV installation and taking accountability for equipment delivery. They also emphasized the need for project management and time management when dealing with customers. - PLAY @25:52

Clay and Joseph discussed different options for installing outlets for TVs, with Joseph emphasizing the importance of understanding the "why" behind the request and suggesting asking what would happen if the job wasn't done. They also joked about a hypothetical electrician named Tank Top Terry. - PLAY @33:53

Action: Never answer a question or propose a solution without first understanding asking WHY!

All-Star Action:  Actually ask your clients "what happens if you don't?" So they can commit to the activity on their own and avoid later objections or stalls.

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