Episode 89 - Energy, When to pull the sale, and the Chris Voss Black Swan for Electricians
Clay and Joseph discussed various topics including Wing Chun, sales techniques, KPIs, and the book "Black Swan" by Chris Voss. They also briefly talked about martial arts as a potential form of exercise. -
Joseph and Clay discussed the concept of redirecting momentum in sales, using martial arts as an analogy. They emphasized the importance of being confident in your service and sales abilities and using objections as an opportunity to showcase your value.
Clay, Joseph, and others discussed redirecting energy in sales and how to handle objections. They also talked about a client's situation where multiple contractors were bidding on a two-hour job, which was considered a black swan by Chris Voss. -
Clay and Joseph discussed the importance of understanding the customer's why and how it can lead to crucial information that can change the outcome of a negotiation. They also talked about the need to build trust and empathy with the customer and how it can influence their decision to choose a particular contractor. -
Clay and Joseph had a conversation about a black swan situation and how to position an offer to remedy the problem.
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