Replay - Client Interview: Hayes Electrical's Surprising Rapid Growth

Transcript

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Hello, hello, hello and welcome back to another episode of Electricpreneur Secrets.

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I'm your host, clay Neumeier, the pleasant peasant from north of the border.

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A little trip on my words there With me, as always, my esteemed co-host, joseph the sales bot, luke Canney.

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Joe, how are you doing today, brother?

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It has been an amazing morning.

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Have you ever felt like you had the wind under your sails and you're just going, whether you're the one pushing or someone else's?

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Every time I work with you, man, you are the wind beneath my wings.

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That's a song, isn't it?

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Wow, talk about making me feel great on this one.

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Thank you, clay.

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I'm honored to be your partner Truly I am and the fact that we can serve this mission the way we are.

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I wake up every single morning and I thank God that I can do this.

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That's beautiful man.

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And we're back for another day of helping electricians master your sales, simplify your pricing and deliver premium level electrical service.

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Today's a very special episode, not a ton of time wasted before we jump right into it.

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We're interviewing one of our clients who's had a pretty special journey in just four months with us Dorian Hayes, hayes Electrical and Dorian's been at a rapid growth pace, would you say, joe, oh, rapid is an understatement.

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He's 30x at this point.

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It's amazing.

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The guy is an absolute machine and when you look at him he's just so humble that he even puts me to shame in some capacities.

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Yeah, man, but we couldn't say enough good stuff.

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But we're going to cover a few huge things today and really dorian's top three things that he feels have helped him excel, even though we were talking a bit before this interview, and I think it really boils down to like five things.

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But we're going to try and sum that up into a top three for you guys, and then we're even going to give it away.

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So we're going to give you access to the things that helped Dorian launch his business so that you can do the same.

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So you're not going to want to miss that.

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You ready to bring this guy in?

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I'm ready.

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Bring in the heat.

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I said guy Dorian's really like a gentleman, dorian.

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What's up my brother?

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How are you doing today?

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Hey guys, how's it going?

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Ben joe?

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and my friend so happy to have you with us today, brother, absolutely man, it's a great day to have a great day.

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Okay, I'm coming in my own lines I

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love it but you know what?

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it is a great day to have a great day, and I love that you set the intention for it, every single one absolutely.

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I like hearing it when other people say uh, you're lying, joe it feels good.

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It feels good, you know.

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I'm glad that I've been able to inspire people to have that mindset shift as well.

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Totally man.

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Well, dorian, we've been pumping you up a bit before we brought you on man, but ultimately I feel like to sum this up we really feel you've taken some critical action steps that we kind of advise for a lot of people, but not everyone does connect with them.

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Not everyone sees the same level of success that you have.

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So we're hoping to deep dive into some of your secrets with us, your electric burner secrets and what's enabled you to get to this.

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You know 200 K mark in the first four months of your business and continue to have these crushing months and the pieces that you've leveraged.

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Before we get into all the wind stuff, though, I'd love to deep dive a bit into the pre the part-time Dorian, the guy who is sending us pictures of checks saying I love your podcast, thanks for this one.

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Guys Literally sending us pictures of six and 10K checks.

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What was going on before?

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You were kind of part-time, right?

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Yes?

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So to kind of back up a bit, I was an industrial electrician out here and I'm like Charles Louisiana.

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I was working four tens, so Monday through Thursday 10 hour shifts.

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I was doing small service calls after work with Hayes Electrical after work from 5 to 7.

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And then on Fridays and Saturdays and sometimes Sundays.

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I would be doing project work for Hayes Electrical Time out right there.

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But you've got a young family at home, yes, yep.

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So you were having to balance the moonlight, the part-time work and the family.

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And I remember talking to you and you're into like real estate and investing.

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I mean, you're a smart young man and the the question I had right from the get-go is like, well, where does family fit in there?

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they didn't fit in, unfortunately, um, and I had to deal with it.

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Wow, man.

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Can I touch on that for a moment?

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Yeah, please.

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Yeah, I wanted to say, dorian, you know what is it like where your priorities shifted.

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How did it feel, knowing that you were investing in the business and you said, like you were the one who had to deal with it?

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What did you mean by that?

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So there's a topic that we often cover amongst ourselves is, you know, being overworked and underpaid.

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And that was exactly where I was for probably two years honestly, started in 2021, all the way up to 2023.

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And being overworked and underpaid, thinking that I was investing in my business and doing everything that I could for my family.

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I really wasn't.

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First of all, I was overworked, um, I wasn't giving anything to my family and I was extremely, extremely underpaid.

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You know, I was one of those guys.

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That also matter of fact, because most licensed electricians were charging $150 an hour.

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I was actually charging $75.

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Because I didn't consider myself like a full company and I was like you know, I'm just a guy doing this part time, I can't charge $150.

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So it's like I was working for, it's like we weren't getting anywhere you know, wow, if you're watching this live in the Facebook group and you've ever felt this like overworked, underpaid, not charging enough, putting family to the side yet you're investing time to make extra money to serve them, it feels like, if you've ever felt that, let us know what a vulnerable moment, man.

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Thank you for sharing that.

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That's tough.

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So many people can relate to that them.

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It feels like.

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If you've ever felt that, let us know what a vulnerable moment, man.

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Thank you for sharing that.

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That that's tough.

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So many people can relate to that myself.

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I've done that too, joe, right at one point.

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Yeah, you don't know what to charge.

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We're just out there hustling, doing what we know how to do, which is well, help electron flow right yeah, I mean I.

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I remember being in a situation during where I was the same kind of same situation with you, where you're like, well, I can't charge this, I'm not a full person, I was undercharging myself because I didn't think I was a full electrician.

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I was like, well, a competent electrician that I've trained me, he would do it in this much time for this price.

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So how could I, 22 years old, do something?

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So I know it hit right to the heart when you said that, yep, yeah, I can relate.

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Yeah, man, it was just one of those things and, honestly, I guess, leading up to meeting you guys, I wanted you know we everything feeling that overworked and underpaid.

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I was just searching for a way to get out of my, my overworked and underpaid.

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I was just searching for a way to get out of my regular job because I knew that what I had, I had something, I had a skill, I had the mindset to offer a high level of service, although I didn't know what that looked like.

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I was out here, you know, looking at trying to get commercial projects.

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I was bidding on commercial projects and saying, as soon as I get that deposit, I'm quitting and I'm just going to hire as many people as many crews as I need.

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And you know then we'll start Hayes Electrical full time.

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And boy did that change.

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Boy did that change.

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So I'd have to look back at the old messages.

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But do you remember sort of like your first shift?

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that happened just from hearing us on the podcast him talking about you know being on the spectrum and saying you know, if you feel like you know you're that person that no one ever understood, you know you come to the right place.

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You know those things, really just being vulnerable and I was like, wow, an electrician who's speaking my language, like the things that I want to give you know to my family, to my community.

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You know the things that I believe in being vulnerable, transparent and being genuine.

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I'll try to do that.

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In no way.

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I honestly thought you guys were a scam at first, to be honest.

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Oh yes.

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Finally, I love it.

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The pleasant peasant is a scam, after all.

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You heard it here first.

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You caught him.

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Some think, some think right, dorian believed it.

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Okay, so what made it real for you then?

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Where did we go from scam to savior?

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So I actually you guys, didn't.

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I reached out to Joe.

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First, I want to say I reached out and I said man, I'm really interested in what you guys are talking about.

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And then you brought in Clay and said, hey, I bring in some, I introduce you to someone.

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And then, uh, joe was like hey, clay, this is my friend dory and off.

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You know.

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That that alone made me feel like, why is guys calling me his friend?

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I'll kind of I was like oh no, I already know where we're going.

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They're trying to sell me something.

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But I started listening to the podcast and I was just like dude, there's no way.

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So I took a call with clay and dude.

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From that point forward, I mean, I remember coming into it and clay even told me that, hey, I don't know if we're going to be the right fit.

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And I asked why?

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And he says because you know, residential, we're teaching premium level service.

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And I had goals of being this big commercial electrician and I said, wait, hold on, I don't care what I have to do, I want to be a part of this.

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So that means taking my mindset away from being commercial industrial and coming into y'all's program or whatever it is that you guys have to offer coming into y'all's program or whatever it is that you guys have to offer.

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I want it.

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Any regrets, brother?

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Oh no, honestly.

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I regret that I didn't do it sooner, okay, we cannot ask for better live feedback than that, Dorian.

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Thank you brother, Absolutely.

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Okay, so first month you hit the ground running and honestly I think it's a program record at this point.

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But for someone to just start their business, because it was full-time, like first full-time month, and you jumped into our silver program with us, just made the the jump a like.

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Was that decision hard for you and what was it that kind of helped you through that decision to decide?

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You know what I got to try this.

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So, coming from 2022, where I only like throughout the whole year, I want to say I grossed under $40,000 working part time for Hayes Electrical.

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Right, and then 75 bucks an hour.

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Mind you, that's pretty good.

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Yeah, yes, you, that's pretty good.

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Yeah, um, yes, so, but then coming into august, um, you know, after having a few calls with you guys and deciding to make that jump, um, I was very afraid to make that decision because, um, I had never invested in myself like that before I.

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I didn't know what to expect.

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We talked a lot about loss aversion theory and I mean it proved true.

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So, coming into my first month, just taking action, action, showing up, you know, we managed to gross a little under 63K and that was just really getting our pricing right, having that real big mindset shift and introducing options.

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I remember when I ran options for the first time and it honestly it blew my mind.

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You know, I gotta ask what about it?

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options?

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I'm sorry, I don't mean to interrupt, but I was gonna say when you said options, blew your mind.

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I'm pretty sure you spend enough sessions with me.

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Do you know that when I start doing this?

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I'm like all right.

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So what about options?

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What was it that stood out so you said it blew your mind?

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Was there a specific situation where you're like you did something Like what happened?

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So it was really the idea behind options and what we're offering to our customers, like giving them the complete control to choose how they invest.

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So, going into the first call that I ever did, presenting options, you know I was nervous.

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I was like they're going to think I'm doing this or being salesy, or I'm trying to sell.

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You know, get over on them.

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Basically and, believe it or not, after the call they were like you know, I've never met, you know, an electrician in our area who's as professional as you and who actually gives us, you know, the ability to choose how much you pay.

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And from that point forward I was like just wow, all I've done is just implemented options and people are just already making the like, distinguishing me from everyone else in our area.

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So at that point forward, I mean, how was I was 100 percent bought in, like what do I need to do?

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Where do I need to start?

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How can I just keep growing this thing?

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During those first few experiences with options, did you feel salesy at all?

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At first.

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At first I did until I got the feedback, which is which is part of the process anyway, that we have is getting that feedback from the customers, and after that, like I said, I really realized that we're doing this to help them right yeah, I remember you telling one story about how a couple even got emotional because you were serving at that level yes, we sat at the kitchen table, man, and they were amazed by that.

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Just the small things, like just the fact that I'm here, just being myself, truly here to help.

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I'm sitting at your kitchen table.

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You're asking me if I want coffee.

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Um, you know, we're just having a good time while I'm sitting here designing how we can help you, basically, and I'm giving you six options for you to choose, because, hey, it's not up to me, it's up to you and we're giving you the ability to do that, and the fact that I was that intentional is really what.

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What got them?

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It's like everyone we ever call to come over here is just hey, we're just here to work, here's one price.

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Yeah, you know, whatever we work and then we get out.

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We never talk to you again, but I'm over here and they're like man, you made me feel like family.

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Basically, that's what they told me and that's amazing that's perfect man.

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Beautiful, beautiful story.

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I appreciate that honestly.

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Following that, we know that people kind of rise up and then usually there's a lull after and that lull is now they've got to install everything they sold in month one.

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Oh right.

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So fixing the first problem often in every aspect of business usually leads to the next right.

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That's why Michael Michalowicz wrote this book called Fix this Next that we love so much.

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It's like, okay, follow the bouncing ball, Sales are fixed.

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Now we're going to install all this.

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But something incredible happened for you there and, if I can pre-frame this a bit, my personal feeling is you attracted then people from your network based on how much you believed in what you were doing now, and they too saw holy cow.

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This is different than anything else, and we could be a part of this new and exciting way of taking care of people at a higher level.

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Would you agree with that and would you be able to elaborate a bit on on what happened next?

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Yes, um, 100% agree with that Um, and I can say um just as a disclaimer.

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Social being or communicating a presence for myself was not me at all.

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I was the guy that wanted to stay home.

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I didn't talk to anybody.

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I have very few friends.

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People know me but they don't know what I'm.

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no one knew that I was an electrician at all, right, except like no silver spoon or super network that you could just leverage to get quick, quick wins here no, yeah, um, but that being said, um, coming into this, um, I want to say one of my biggest fears and going full-time was lead generation, right, so, following that, you know, taking parts of the program and like the service leads now really getting on Facebook and just letting people know my why, my vision, what Hayes Electrical is about.

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But, aside from Hayes, from his electrical, what I'm about, who I am and what I want to do for for me, for my family and for our community.

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Right, and posting about that and people seeing you know, you know taking pictures of you know me and my uniforms and doing the work and you know, getting a van and all of this and that people are like.

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I want to be a part of that Because, as most electricians in our area work in the refiners, it's dangerous.

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I mean chemicals, I mean you guys know construction, clay, industrial, you know I mean it's just one of those environments that people really want to get out of, but you know it pays so well.

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But now that you know I'm bringing something to our community where people have the chance to get out of that and still make um a living, and probably even better living, and we get to be ourselves and just help people like that's our main honestly, we're late, we're, we have an electrical service company, but truly we're just building relationships.

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Wow, and focusing on that, focusing on that part, attracted my old boss, who called me.

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I was like, hey, matter of fact, he actually got laid off, to be honest.

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But the fact that I mean I know his network and I mean getting a job in our area with experiences, I mean you get laid off and get another job in two weeks, yeah, but he called me and, being that this is my old boss, my old foreman, I asked him why do you want to work for me?

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And most people have a hard time answering why I do, and most people have a hard time answering why I do.

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He actually answered it, just like that.

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He said I believe in what you're doing and I believe in helping and that's what I want to do.

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And I was actually kind of taken aback, you know.

00:18:46.726 --> 00:18:53.627
But I committed to it and I said well, if you can commit to helping, because that's what that's the vision, we just we're just here to it.

00:18:53.627 --> 00:18:56.480
I said, well, if you can commit to helping, because that's the vision, we're just here to help.

00:18:56.480 --> 00:19:00.044
That one simple phrase we're just here to help.

00:19:00.044 --> 00:19:01.217
If you can commit to that.

00:19:02.519 --> 00:19:05.928
I said let's go Nice, man, nice.

00:19:05.928 --> 00:19:13.888
And so the month where we were expecting maybe an 18, 20k month a dip after the sales to just install, install, install and fill the gaps.

00:19:13.888 --> 00:19:15.599
Uh, what was month two?

00:19:15.599 --> 00:19:22.258
It wasn't quite the same 63, but it was close yeah, it was roughly like 48, 50 ish.

00:19:22.518 --> 00:20:00.203
I want to say maybe um thinking, thinking about it, yeah, around 50, 50 something, yeah gross so I I feel like we did the math on this ended up being like 120 K in your first two months where that dip was, or where we anticipated the dip didn't quite come, because you then attracted the next thing that you wanted, and this can't be understated Like I really got to pause for a second just speak to this, because so many people and we talked about it this week how we get worried when LSA and the call volume drops and how that's actually doing us a service because it's forcing us to put ourselves out there.

00:20:00.203 --> 00:20:02.923
And if we put ourselves out there, look what happens.

00:20:02.923 --> 00:20:08.343
As Dorian mentioned, using, one of the first tools we give to our clients is service leads.

00:20:08.343 --> 00:20:20.290
Now, which I mean, dorian, maybe you want to explain it, but ultimately it's a two and a half or three page document of like no excuses, we've got work to do absolutely.

00:20:20.352 --> 00:20:22.617
You want me to kind of elaborate on my experience with it.

00:20:22.617 --> 00:20:23.801
Sure man, sure hit it.

00:20:23.801 --> 00:20:31.525
So I can say um, within the last month or so, our call volume did drop and it just so happened.

00:20:31.525 --> 00:20:37.442
Call volume drops when you know we have a good bit of work to support, you know the months coming forward.

00:20:37.442 --> 00:20:45.064
But when call volume drops and I'm not keeping up with sales, I got worried, keeping in mind we just got two vans.

00:20:45.064 --> 00:20:54.407
You know we have office space, a shop to um, a full install team and my wife just quit her job to come on board love the commitment, brother.

00:20:54.528 --> 00:20:56.901
By the way, love them yeah I love it.

00:20:56.980 --> 00:20:59.490
I'm sitting here like you, make me so inspired.

00:21:00.251 --> 00:21:03.920
Just please continue yeah, I'm like dude, what am I?

00:21:03.920 --> 00:21:05.563
I mean call volume drop.

00:21:05.563 --> 00:21:08.929
Google lsa um is one of our.

00:21:08.929 --> 00:21:12.078
I mean, you know, we get most of our call volume from google LSA.

00:21:12.119 --> 00:21:17.798
You know I have a few networking opportunities and referrals and things like that, but we were getting.

00:21:17.798 --> 00:21:21.548
You know, you look at how many leads we get from LSA it's way up there.

00:21:21.548 --> 00:21:28.207
So I sat down with my wife and I said, look, here's the thing.

00:21:28.207 --> 00:21:36.788
We're good, probably for the end of the year, but we have to sustain what we're doing in order to make this work.

00:21:36.788 --> 00:21:40.826
And if we're not getting leads in, we're not selling anything.

00:21:40.826 --> 00:21:45.858
We're not bringing in any income to pay the bills to be able to offer our services.

00:21:46.440 --> 00:22:03.171
So I went straight to we took a step back, went to the roadmap, went to marketing and looked, looked at Service Leads Now, which is the first action item that we have in the program for marketing.

00:22:03.171 --> 00:22:07.204
I opened it and I just started at the top.

00:22:07.204 --> 00:22:19.480
My wife and I read through the complete thing and one of the first things we started with was Facebook Getting the complete.

00:22:19.480 --> 00:22:35.363
Literally it's a step-by-step process on how to use leverage Facebook to create a presence and to build that image that attracts people too, which could eventually convert to leads.

00:22:35.363 --> 00:22:44.104
But in addition to the Facebook, everything in the service leads now is you can literally go step by step and saying, if I haven't done this, then I can do this.

00:22:44.324 --> 00:22:53.060
If I haven't done this, then I can do this, and you get all the way to the bottom and you still haven't found any work, and it's time to go to bed.

00:22:53.060 --> 00:22:54.285
Try again tomorrow.

00:22:54.285 --> 00:22:57.259
I love that.

00:22:57.278 --> 00:22:59.766
Right, I love that it's foolproof.

00:23:00.096 --> 00:23:07.602
I mean, if leads is something you're worried about, just take action, that's all you got to do and you've been taking action right.

00:23:07.734 --> 00:23:11.061
So, networking groups what happened when you went to a network group?

00:23:11.914 --> 00:23:12.556
Dude.

00:23:12.556 --> 00:23:22.027
So, honestly, in these last two weeks alone we've probably we've been invited to four different networking groups of like small business owners in the area.

00:23:22.027 --> 00:23:25.538
We became a member of the chamber of commerce in our area.

00:23:25.538 --> 00:23:31.477
There's something called the Southwest Economical Alliance for Small Businesses.

00:23:31.477 --> 00:23:49.249
We had had, we established some relationships with them and in addition to that, even though lsa has been super low, our call volume has been super low we've managed to still hit 60k in sales this month love it, man.

00:23:49.410 --> 00:23:50.392
Love it right on track.

00:23:50.392 --> 00:23:57.228
Uh, something, something happened at the one network meeting too, which was super interesting to see your feedback on that.

00:23:57.228 --> 00:24:01.001
Do you know the interaction I'm talking about?

00:24:01.001 --> 00:24:02.045
How do I explain this?

00:24:02.045 --> 00:24:07.768
The one you surprised someone in the chamber, I think, because you're so new and you had done so much already.

00:24:07.768 --> 00:24:07.974
Can?

00:24:07.994 --> 00:24:09.662
you describe that interaction a bit.

00:24:10.595 --> 00:24:17.038
Yeah, so we were talking that interaction a bit.

00:24:17.038 --> 00:24:22.327
Yeah, so we were talking um, basically I had this meeting and god was like basically bringing me through, um, like what they have to offer.

00:24:22.327 --> 00:24:32.621
And you know, he was going down the list and every time he would say something like I kept saying, like I don't want to cut you off, but like I basically we were just checking the box, like everything he was saying.

00:24:32.621 --> 00:24:37.867
We were checking the box, checking the box, and he was like I mean, why are you here?

00:24:37.867 --> 00:24:39.450
Like what do you need?

00:24:39.450 --> 00:24:50.385
I said, I mean honestly, I mean you started your company, like you started full-time in august, and you're telling me that you already have, you've already uh grossed 200k in uh revenue.

00:24:51.247 --> 00:24:53.638
I was like yeah and he was like.

00:24:53.660 --> 00:24:58.097
So it seems to me like you have your sales under control.

00:24:58.097 --> 00:24:59.340
So what do you need from me?

00:24:59.340 --> 00:25:04.257
If the income isn't an issue, sales isn't an issue?

00:25:04.257 --> 00:25:06.962
What do you need?

00:25:06.962 --> 00:25:10.648
I told him we end up getting to working towards.

00:25:10.648 --> 00:25:12.318
I just need the presence.

00:25:12.318 --> 00:25:13.502
I need help with that.

00:25:13.502 --> 00:25:16.682
I need to figure out where do I go, who do I talk to?

00:25:16.682 --> 00:25:24.922
What relationship do I need to make to really let the city of Lake Charles know that Hayes Electrical is here to help?

00:25:24.922 --> 00:25:30.582
And he introduced me to the president of the commerce of the chamber of commerce.

00:25:30.582 --> 00:25:32.690
He introduced me to the president of the commerce, uh, of the chamber of commerce.

00:25:32.690 --> 00:25:38.204
He introduced me to the president of their um program and everyone.

00:25:38.526 --> 00:25:48.454
Basically, I had to, you know, kind of present our company to all these people and everyone was just like, wow, there's literally no one doing what you guys are doing.

00:25:48.454 --> 00:25:56.128
There's no plumbers, no hvac, no, definitely no electricians who are doing what you guys are trying to do.

00:25:56.128 --> 00:26:16.346
You guys, three months in, I work with, we work with business owners who have three years, who's been running their business for three years and Right, and who still have not had one probably even a 200K year yet, and they have no clue about culture or talking about community presence.

00:26:16.346 --> 00:26:22.626
So it's like everyone's taking it back and they're like, hey, dude, like who are you?

00:26:22.626 --> 00:26:24.320
Where are you getting all this information from?

00:26:24.320 --> 00:26:25.144
How did you learn?

00:26:25.144 --> 00:26:29.422
Every time someone asks that because they're like dude.

00:26:29.422 --> 00:26:41.865
I know like you didn't just come up with all this on your own and I always have a tough time explaining it because it sounds too good to be true to be honest, fair enough, man fair enough?

00:26:42.688 --> 00:26:46.047
um, oh, I could dig deeper, but I think we better.

00:26:46.047 --> 00:26:47.994
We better keep moving on to these top three.

00:26:47.994 --> 00:26:50.200
You already mentioned one the service leads.

00:26:50.200 --> 00:26:52.525
Now what would you say have been the other two?

00:26:52.525 --> 00:27:02.078
Like revelations you've had that have been enabling you to succeed and act as if, honestly, because you've demonstrated a ton of confidence in just four months.

00:27:02.078 --> 00:27:13.887
You've done a ton, brother, and we tend to see that from a few, few people in our program, like like edwin, who's shown so much faith and ended up with a few vans and stuff too over his first year really a business, et cetera.

00:27:13.887 --> 00:27:21.618
What are the other couple of things that you feel have unlocked that for you and made this possible from our program?

00:27:21.659 --> 00:27:42.836
So again really touching on options and really, you know, like you said in the beginning, there's really five things, but trying to kind of sum it down into three, I'm always going to talk about the mindset shift, but options would definitely be next, because options was the first part of sales that I was introduced to.

00:27:42.836 --> 00:27:46.821
I never saw myself as a sales person.

00:27:46.821 --> 00:28:06.998
I still don't consider myself a sales person because I truly had that mindset shift of what sales actually is and options introduced me to that um and then just running the play, learning to just take action, just show up present, not present over perfect um, that was that.

00:28:06.998 --> 00:28:07.798
That would be number two.

00:28:08.980 --> 00:28:10.784
Massive man, Massive stuff.

00:28:11.825 --> 00:28:12.726
Can I jump in for a second?

00:28:13.086 --> 00:28:13.867
Yeah, please Go ahead.

00:28:14.348 --> 00:28:23.400
I just want to say something that, dorian, you mentioned, something that I don't know if everyone picked up on, but I think it's incredibly important, in that you've been in business for just a few months.

00:28:23.400 --> 00:28:28.059
You've had amazing sales success, but at no point have you identified as a salesperson.

00:28:28.059 --> 00:28:47.259
That is everything to me right there, because it's not that better salespeople get more sales, it's that better people attract more business, and what you've done is, instead of saying I'm going to be a better salesperson, you've rallied, and everything you've mentioned is I just want to help.

00:28:47.259 --> 00:28:48.359
I just want to help.

00:28:48.359 --> 00:28:49.221
I just want to help.

00:28:49.221 --> 00:28:50.021
We're here to help.

00:28:50.021 --> 00:29:06.536
You're a good person who's become a great person, and the great person you are deserves everything you've received, and I just want to stress how proud of you, in front of everyone who's listening, that I am truly, from the bottom of my heart, so proud of the person you've become.

00:29:07.377 --> 00:29:10.182
Thank you, I appreciate that, joe, you're welcome brother.

00:29:11.304 --> 00:29:15.356
There was just a couple other things that we actually have mentioned on other podcasts.

00:29:15.356 --> 00:29:18.003
I wanted to tie in here just because we're here with you.

00:29:18.003 --> 00:29:24.490
I wanted to congratulate you on running the Good Neighbor play last week.

00:29:24.490 --> 00:29:28.220
I think you had someone working on financing and you were in the group chat.

00:29:28.220 --> 00:29:29.102
I remember seeing it.

00:29:29.102 --> 00:29:36.140
Guys, I could do the good neighbor, but I don't know if I want to, and a couple of people were like do it, do it, do it, and I think Austin had said that.

00:29:36.140 --> 00:29:37.765
Or give me the address and I'll come, do it.

00:29:39.717 --> 00:29:43.086
And you ran the play and came up with a couple of good leads from that right.

00:29:43.086 --> 00:29:44.339
Yes, yes.

00:29:45.095 --> 00:29:49.227
So the thing about the good neighbor program, it was funny.

00:29:49.227 --> 00:29:51.291
So the thing about the Good Neighbor program, it was funny.

00:29:51.291 --> 00:29:57.269
Like you said, I was sitting there with a customer and I'm looking at the houses behind me and I've never ran the play before.

00:29:57.269 --> 00:29:59.035
I've never done it, although I know that we need to Right.

00:29:59.035 --> 00:30:01.780
And, like you said, I texted in the group.

00:30:01.780 --> 00:30:04.146
Austin was in there like dude, just go do it.

00:30:04.146 --> 00:30:06.979
And actually I just took action.

00:30:06.979 --> 00:30:11.286
I just showed up, I went over to the house, knocked on the door and do.

00:30:11.286 --> 00:30:13.230
He came out, smile on his face.

00:30:13.230 --> 00:30:15.518
He was like dude, an electrician, I do.

00:30:15.518 --> 00:30:24.770
We're all like you need to go down this entire street and knock on everyone's door because we lose power over here, like at least six to 10 times a year.

00:30:26.395 --> 00:30:37.765
And then I, you know, I give him our card and everything, cause I don't mind you, I did all this without the door hanger, right, you don't need the door hangers to run the program Present, not perfect, that's it, amen.

00:30:37.765 --> 00:30:39.511
Yeah, we exchanged information.

00:30:39.511 --> 00:30:48.019
And then it's just funny because I'm getting back in my van and then here the neighbors come back out around the corner stopping me in the van, waving so I get back out.

00:30:48.019 --> 00:31:00.540
I actually got two on the schedule from running the Good Neighbor program in a time when you know, call volume dropped and I was concerned with leads Bam running the play without door hangers.

00:31:00.540 --> 00:31:02.446
Two leads, just like that.

00:31:03.797 --> 00:31:06.289
Do you think that you'll continue running the Good Neighbor program?

00:31:06.893 --> 00:31:09.821
Oh, dude, I mean, it's every single time.

00:31:09.821 --> 00:31:29.936
I mean, if you're not running it, I truly believe I'm letting my team down when I don't right, knowing that I could run it, and I'm choosing not to when we need the leads well, man, I want to let you know that you are laying down an incredible foundation.

00:31:30.057 --> 00:31:44.748
So, whatever um day-to-day challenges you face right, because we're all experiencing this emotional roller coaster in a business, but the reality is, what's happening is you're exponentially growing your future, brother, and here's what's going to happen.

00:31:44.748 --> 00:31:45.528
You ever heard this?

00:31:45.528 --> 00:31:56.416
Your network equals your net worth, and you've been building that network, and so long as you keep banging on every door around the one you're serving to, you're gonna get some no's granted.

00:31:56.416 --> 00:31:58.767
But I also know that everyone fears the no.

00:31:58.767 --> 00:32:03.320
And then what you just said, I mean, I laughed out loud because it's so the opposite of what we fear.

00:32:03.320 --> 00:32:06.448
Holy shit, god has given me an electrician.

00:32:06.448 --> 00:32:09.362
He is on the doorstep and this whole block needs an electrician.

00:32:09.362 --> 00:32:12.127
Like no one expects that, but it happened to you, man.

00:32:12.127 --> 00:32:13.800
Super proud of you.

00:32:13.800 --> 00:32:18.118
I've got one last question for you, knowing where this is going.

00:32:18.118 --> 00:32:30.738
It's a hard question, though what percentage of our sales process do you think you're actually doing to perfection the way we designed it, actually doing to perfection?

00:32:30.758 --> 00:32:32.220
the way we designed it.

00:32:32.220 --> 00:32:39.471
To be honest, of the sales process, I truly don't even believe I'm at 50%.

00:32:46.934 --> 00:32:47.656
Okay, so what is the secret, then?

00:32:47.656 --> 00:32:50.487
That's working for you, even while you're just still working on this and building up to getting all of it.

00:32:50.487 --> 00:32:52.472
Getting all that value.

00:32:53.276 --> 00:32:59.262
My secret is really, really focusing on your why, starting there.

00:32:59.262 --> 00:33:05.546
If you don't have that, this is just going to seem like when it doesn't work.

00:33:05.546 --> 00:33:12.778
You're not going to understand why and people won't understand your why because you don't know your why, people.

00:33:12.778 --> 00:33:20.066
You won't be able to articulate any part of our, of this program, without knowing your why and what you want to do.

00:33:20.066 --> 00:33:27.519
Yes, you might get lucky you, because, to be honest, the offer itself, I mean it's amazing, right, people will buy that.

00:33:27.519 --> 00:33:40.951
But to sustain this, to sustain what we're doing, you have to for sure have that mindset shift and truly buy into your own why, your vision.

00:33:42.736 --> 00:33:43.876
What do you think are the next?

00:33:43.876 --> 00:33:47.422
We just had a meeting yesterday, so it's pretty fresh in your mind.

00:33:47.422 --> 00:33:52.268
But what are your next steps in the sales process that you want to nail down and really get more confident in?

00:33:52.268 --> 00:33:54.411
So next, the.

00:33:54.994 --> 00:33:58.642
What we're being hyper-focused on is doubling our leads.

00:33:58.642 --> 00:34:01.887
We have step-by-step goals.

00:34:01.887 --> 00:34:10.000
So we have step-by-step goals that we're going to be focusing on and we're starting with, you know, because we have a decent install team.

00:34:10.000 --> 00:34:15.208
We have sales process kind of just you know, going.

00:34:15.208 --> 00:34:19.626
We're just focusing on, in the beginning, doubling our leads.

00:34:19.626 --> 00:34:24.574
We're going to focus on increasing our efforts on our on Facebook with service leads.

00:34:24.574 --> 00:34:41.105
Now we're going to focus on honestly most people might not agree with is angie leads and we're going to be focusing on um running the good neighbor program every single time you just opened a can of worms, so why are we going to use angie leads?

00:34:41.786 --> 00:34:56.934
we're going to use angie's leads, because one thing that I found that I struggle with is really getting to articulate our price objections, which a lot of us do struggle with because we're premium service providers.

00:34:56.934 --> 00:34:59.885
Therefore that comes with a premium investment, right.

00:34:59.885 --> 00:35:05.760
So we have to be able to guide our customers, you know, mind you, I said guide them.

00:35:05.760 --> 00:35:08.003
We're not trying to force them to go with us.

00:35:08.074 --> 00:35:13.507
We're trying to guide them and help them understand who we are and what they're truly getting from us.

00:35:13.507 --> 00:35:24.619
And that's what we're going to be getting a lot of opportunity to do from Angie's leads From you know the typical stigma that you get from those type of leads that they're looking for the cheapest price.

00:35:26.005 --> 00:35:29.443
Go ahead so you and I are on the exact same page on this one clay.

00:35:29.463 --> 00:35:31.295
So I know that people are like what?

00:35:31.295 --> 00:35:36.947
So you're gonna head right for price objection alley that's to improve your price.

00:35:36.947 --> 00:35:40.621
Objection handles remarkable man.

00:35:41.262 --> 00:35:42.284
that is the reason.

00:35:42.284 --> 00:35:45.757
That is the kind of person that it takes to thrive in this program.

00:35:45.757 --> 00:35:49.925
You've recognized hey, there's a challenge and I'm facing a lot of price objections.

00:35:49.925 --> 00:36:04.117
You know that we have an entire framework to teach price objections, but instead of going through that, you're like I'm going to do it in the fire, I'm going to go right into it, and that's when I'm going to learn it and think about this.

00:36:05.757 --> 00:36:35.146
If I can close those leads and articulate our value and get all the practice with handling those price objections whenever we get these more qualified leads from our network referrals, our members, I mean how much easier or how much more genuine or inauthentic will I be able to be, because I'm not even thinking about like it's on autopilot.

00:36:35.146 --> 00:36:38.925
Now Price objection has just turned into me articulating our value.

00:36:38.925 --> 00:36:43.338
It's no longer really even like an objection, I'm just running the play.

00:36:43.338 --> 00:36:44.481
Now it's on autopilot.

00:36:46.126 --> 00:36:48.239
Love it, man, love it Really really good, ad.

00:36:48.239 --> 00:36:52.206
I have to ask one more question, then we have to let you go because we're literally out of time here.

00:36:52.206 --> 00:36:54.141
We could just keep going, man, I love this interview.

00:36:54.163 --> 00:36:54.664
I'm loving this session.

00:36:54.664 --> 00:36:55.206
It's been awesome.

00:36:55.226 --> 00:36:55.547
Dorian.

00:36:55.547 --> 00:37:03.228
Okay, your best friend, your brother, a family member they're an electrician too, hypothetically.

00:37:03.228 --> 00:37:15.199
They're asking you for advice on how to do what you've done, how to get into this game, how to you know, like what are the next steps?

00:37:15.199 --> 00:37:17.844
If I want to be like haze electrical, what's your best advice for them?

00:37:18.867 --> 00:37:24.519
my best advice is going to be start with why.

00:37:24.519 --> 00:37:40.847

Replay - Client Interview: Hayes Electrical's Surprising Rapid Growth

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