Replay - The Secrets to Sidework, Moonlight Electric, & Tanktop Terry

Transcript

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hello, happy monday and welcome to electrpreneur secrets, the electricians podcast.

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I'm your host, clay newmeyer, not chad.

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Just a reminder to our friend was it dan out there in the group?

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Join the group.

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The guys pumped loves chad, and joe wants to hear us every day.

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I'm clay newmeyer.

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This is my esteemed co-host, joseph the sales bot lucani called that for many good reasons, but mostly because of his innate ability to help you master sales, simplify pricing and deliver premium level electrical service.

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How was that for a rhythm today, joe?

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I'll take it.

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It was hard keeping up today, but I'm now.

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I've started to expect that you're going to keep throwing the curveball on the cadence because you don't want the orchestra going.

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That's really what it's got to be.

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I get that success is boring, and I too have trouble with just doing the same exact thing every day.

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I love inserting just a little, a little bit of improvisation into that and I guess, I guess that's our strength, because where you're the person that's like I want to constantly refine it, I'm the person that's like I want to run the play.

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Give me the play and I'm going to run it the same way every time consistent.

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Well, slight, audible, but we got it.

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Okay, besides the weather we were just talking before the show Joe's going through some unfortunate flooding.

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But besides the weather, how was your weekend?

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Weekend was great.

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I mean, honestly, being a father is my number one priority, right next to being a good husband, and I feel like I was able to do both this weekend because being able to spend time with the girls and with my wife, it really it's worth the flood.

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If I have the opportunity to spend time with the girls, that's all that really matters to me at the end of the day.

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That brings an interesting question to mind, and I'm not even sure I should ask it.

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So you know what I'm going to call it rhetorical Canadians know what I mean.

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It was worth the flood.

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Does that mean you wouldn't rather live in Canada?

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Don't answer that.

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Please don't answer that.

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You don don't answer that.

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Please don't don't answer that.

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I was gonna.

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You don't want me.

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You don't want me answering that one, you don't want me answering that one.

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All right, I've been down your way.

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It's beautiful, but uh, today we have an even more beautiful topic and I can't wait to dive into it with you.

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I'm pumped.

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Do you remember what we called this thing?

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the secrets of side work the side work moonlight electric and tank top terry throw him in there, right under the bus three of our favorites.

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Here's why we chose to do this today.

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Actually, there's a couple reasons.

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One, as you know, is one of our clients had someone who was doing a bit on the side and that came to light and he wasn't sure how he felt about it, so we got to talk about it.

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That's an important conversation that many of us encounter at some point.

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Now here's the other story that's in the background.

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I have a call last week with someone who's moonlighting.

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This happens often, right?

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No offense, I love that you guys wrote there, I love that you're going for it and I love to see those efforts.

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I do, I do.

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But some of the stuff we're going to unpack today is going to really uncover some of the obstacles and some of the reasons why it's a dangerous uphill battle and we have to be very, very careful with this.

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Joe, what do you say?

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You ready to start unpacking this?

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Oh, I'm so ready.

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The hands are rubbing together.

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I am ready for action.

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Put on the t coach.

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I'm ready okay, so here's my first question for you.

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If I currently have a team of electricians and I don't feel good about them doing side work which is understandable what are some of the problems that could occur from them doing that moonlighting work?

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okay, so there's there's way too much to unpack just there, so I'm going to dive into it, if that's okay yeah, let's do it so the biggest thing is that side work is a multi-faceted problem because it affects both business.

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It affects revenue, but more importantly, it also affects the client, and that's something that very few people actually touch on.

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So the easy parts are they're taking money from your revenue.

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Okay, I get that.

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We're all on the same page.

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No one likes you stealing from the hand that feeds you and we'll cover that.

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But important part is what is happening to the client.

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So the reason why some people say that it's okay to do side work was I wasn't planning on getting that job done, or I wasn't planning on doing that, or it doesn't matter if they're able to find their own work and do it.

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But think about what happens to the client when they hire a non-company, not person, non-company.

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Usually that means they don't have their own license, which means if they don't have a license, they can't possibly carry insurance.

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So sake of argument, even if they did everything, perfect, this client is now holding the bag.

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If there's a problem, their homeowner's insurance will float anything if there was an electrical issue.

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Additionally, because they don't have a license, they can't get a permit.

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When they can't get a permit, they're now opening more problems for the customer down the line if they ever wanted to sell or once again, if they wanted an insurance claim.

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Let's say you redid your basement.

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Electrician comes in, runs a couple outlets, simple, easy stuff, two hours to do.

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I read around the lines.

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You just tie them in Great and then there's a fire Unrelated to you.

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You just twisted two wires together but there was a short in the wire within the wall that was already run.

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Not great.

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No permit means that the insurance company won't pick it up.

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So who's left holding the bag?

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Then?

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The homeowner, the balloon liner?

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Now it comes down to the fact of if they had no license and they had no insurance and they had no permit, how could they possibly offer a warranty?

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That warranty becomes if he answers his phone or not.

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Right, you were reaching him on the cricket phone.

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You weren't getting him on the real phone.

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He didn't have his real Facebook.

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He didn't have his real cell number.

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You had the number he was cool giving you.

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That's the first time I've ever heard that.

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What's a cricket phone?

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He's a jumper, a jumper.

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Yeah, no.

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So a cricket phone is almost another word for like a burner phone.

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Right, it's like one of those things where you buy it, you buy it with cash.

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It's not traceable.

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When it expires it's done.

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You could carry the number over or you could not, but it's an untraceable line.

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So even if you took that person's number and said, hey, I have this number, I'm going to send it to the better business bureau, I'm going to look it up, I'm going to go to Verizon and get a client call list, you'd be like oh, this was purchased at the Palisades kiosk in New Jersey.

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Now speaking of burner phones and being burnt in general.

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It sounds like you've been burnt by this before, joe.

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I just had a lot of experience.

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There's a little bit of a fire under this one for you?

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Do you have a story that's itching to be told here?

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So not necessarily.

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Actually, you know what?

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I have stories on side work, but not necessarily on burner phones.

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The only reason why they go hand in hand is because when you start working with enough people, you hear from your clients.

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Part of our process is so what made you decide to call us?

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And the thing is, they'll tell you.

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They will tell you so easily all the reasons why our clients drop the ball.

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And the things that I would hear was well, I called and I called, and I called and I called, and then I found out that it wasn't even his number.

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And then you're like, what do you mean?

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And then I found out that it wasn't even his number.

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And then you're like, what do you mean?

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And then that's how it came up.

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But actually, yes, I do have scenarios that I want to get into and I'd love to rip into it.

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I love your passion today, please, please rip it.

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Let's hear it Go.

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I do not want to interrupt this flow, guys.

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Okay, go is on fire, he's pissed right off.

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You guys gone, done it.

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Tank top Terry, look out.

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So we had a situation once and I'm not going to say any names just on the chance of the guys ever listening.

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You know you'll get what's coming to you, but I'm not going to say his names.

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So the thing was we had an employee at the time that left for unusual reasons but we found afterwards that he was doing side work and we think he left because it was going to catch up to him that he was doing side work.

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One of these scenarios was where a client approached us and said hey, you guys failed your inspection.

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I need you to come and finish the work.

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And we're like we never fail inspections.

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Like there's one thing we prided ourselves on we are damn good electricians, we're not failing an inspection.

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So then we looked at the file.

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We're like we I went out there to quote you the work that you never even went forward with us.

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Like you never even approved the work.

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I had the estimate here that's interesting.

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He's like, no, I went with you.

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He's like well, I went with you.

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I'm like like no, you didn't, I'm the owner, I'm the salesperson, you didn't.

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If I wasn't the one who initiated it, it didn't happen.

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He was like oh no, well, this guy came in your uniform and in your truck and he did the work.

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Oh, my God.

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Now we're talking about an employee that already left, so naturally we went to look at the work and it was all jacked up.

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It wasn't good work being done at all, so we had to leave him in a situation like, listen, we didn't do this, this was done by someone else who's not by us, and luckily we caught him in the lie.

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And if we didn't catch him in the lie, we very likely could have been held liable to it.

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Wow.

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I mean, he didn't have an invoice for it.

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But you know what, if he took pictures Take of argument of a person in his home and uniform, you know like that's a lot harder to argue.

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That's crazy, super scary stuff Like that should be a law.

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You can't impersonate an officer, and you should not be able to impersonate a premium service provider either.

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Yeah, you're not wrong.

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I mean, and that's literally one of the things we found, the same technician was doing multiple things like this, like you know, hey, you know, customers had called and said like hey, I don't know what's going on, he's he's not calling me back, he's not getting back to me.

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So there was a lot of fires to put out after that guy left.

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Okay, full squeeze.

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How do you respond to that in your business?

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Okay, so when you find out that someone is side working on your company name, the first thing you need to do is be honest with your surprise, Because if you seem like you have a too scripted response, it doesn't look good.

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So the first thing is genuine surprise, Like I'm sorry.

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I don't mean to be rude, but I feel like I'm mishearing you Now.

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Are you sure that you had our technician come out there?

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The reason why I'm so confused is because we have a very meticulous process that we follow to ensure that you have the best service done before, during and after.

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And it doesn't sound like you got that because we didn't track it.

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Plus, we always have calling ahead of time.

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We have all our logs.

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So not only are you showing your surprise, but you're showcasing how organized your business is.

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And great response.

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That, to be clear, is for a client in this situation, like the story you told correct, yeah, all right.

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Then how did you go about then remediating the problems that were left behind?

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You have to bite that.

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You eat that bullet in some situations yes, in some situations no and it depended on the particular severity of the situation.

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So, like there were some where the client was trying to hold us to it because he was like you know, you came in your truck in your uniform and said that you were it's like.

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Okay, that was hard, and we literally had to press him for evidence and being like you know, this is what we have.

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We have an unaccepted quote that we came out and you didn't do it.

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So that's how we were able to get out of that particular situation.

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But if we didn't have an unaccepted quote and I wasn't the one personally had gone out like if it was a stranger that I had never met, it'd be a lot harder.

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But because I already was there, I was able to get my way out of it by being like listen, I'm the owner, I'm the one who handled it.

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There's no way that I move forward because this is how we documented it.

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So the question comes down to is if that wasn't the case, I recommend leaning back into warrants and prize, go in for genuine surprise, then go into describing how your process works and then, as far as having to own it, I almost want to say it's based on the severity of the situation.

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If they have some sort of proof that you came in a company vehicle and you did it on your time, there's nothing stopping you from saying, or nothing stopping them from saying, that you yourself went out there.

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It's a he said, she said, and if they have evidence like a picture of you or your company doing it, it's a lot harder to defend.

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Okay, so let's roll this one into now.

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It's not the client that alarms you with this information, it's actually just that you hear through the grapevine.

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You learn that one of your staff is moonlighting.

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How would you handle that, Joe?

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How would you begin to rectify that situation?

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Because I know from the story you just told that you also began to install some processes in your business to make sure that that wouldn't happen again in the future.

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And I mean that's truly, guys, if we can bring this back again for a moment, this is how we grow right.

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The surest path to success is this experience mistakes, collecting information from those around us and putting these processes in place to help make sure that doesn't happen again.

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Yeah, so how did you guys go about that?

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So there were two ways.

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One was with the systems and processes in place, and I can touch on that very simply.

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There are ways that you can ask questions that get honest answers.

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What I mean by that is this there are certain questions we would ask during the hiring process that would focus on you being able to do physical electrical work, like okay, you're metering.

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If you touch this wire to this wire, what are you getting?

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If you check this, what are you looking at?

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What part is this?

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And then, after we've completed the technical, we would then say well, with all that being said, let's just say we're going into the customer service portion of our testing.

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Let's say you did the work for the customer.

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They're happy with everything.

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Everything came out great.

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They're like you know what, you're great.

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But they mentioned hey, clay, I know that this is probably something super small, but I know that you guys install duplex receptacles.

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I want you to add two decoras to come over on the weekend.

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Can you come and take care of that for me?

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And my question for you would be how much do you think would be a fair number that you would charge them to do that on the weekend?

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It's a setup question, if they give you any answer other than I wouldn't accept side work.

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It shows that they would entertain doing side work.

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Yeah, and it's a beautiful question, because the thing is is you'll find that people will start thinking about like, oh, I'm out on the weekend, like I even had some people ask me like, well, are you going to lend me the truck or not?

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And I'm like I didn't want to freak out, but it was like, oh, okay, so you think I'm gonna let you do side work in the company truck.

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Well, you're gonna factor in what you're gonna charge based on what I'm gonna give you.

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So the first thing is, if they give you any answers, that's it.

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That's the first part.

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Just to be absolutely clear you don't think that it is healthy for an employer to allow or encourage employees to do side work.

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Under no circumstance like I'm going to say no circumstance is it acceptable to have your employee service customers in your uniform or equipment on their own time that they're getting compensated for.

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The logic would be this Some people will say, well, hey, I couldn't give them overtime work, or hey, I didn't have the full 40 hours, but they found work, didn't they?

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And you still pay them.

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What's stopping you from offering an incentive?

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If they're able to find their own work and sell it and do it, that person should be promoted.

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I think not only should they be promoted, but they should have the opportunity to do that full-time for you.

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Go find work, sell the work, do the work, and I'll give you an even enhanced commission structure onto it.

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We'll have it set up to where you get even more than you're getting paid right now if you can operate at that level.

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Yeah, I couldn't agree more.

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I mean, the question becomes why do they want this?

00:16:59.857 --> 00:17:11.851
And let's assume they are full-time In many cases, the moonlighters that we get on calls and end up talking to and talking through their scenarios where they're kind of in between calls and end up talking to and talking through their scenarios where they're kind of in between no offense, guys, we love you too.

00:17:11.851 --> 00:17:13.193
Again, everyone's on a journey.

00:17:13.193 --> 00:17:13.714
We get it.

00:17:13.714 --> 00:17:16.067
All we're saying is encouraging.

00:17:16.067 --> 00:17:17.670
It's either no or yes.

00:17:17.670 --> 00:17:26.535
You're either in this or you're not, because half-assing it just won't allow, as joe said, the customer to be served at the highest level.

00:17:26.535 --> 00:17:33.150
The results of that sort of part-time effort are just really not great.

00:17:33.150 --> 00:17:34.593
They never are.

00:17:34.593 --> 00:17:34.973
Why?

00:17:34.973 --> 00:17:47.088
Because our greatest currency is limited for one, which is what I'm dealing with time time is the first thing time 100 if you're just part-time, moonlight that's why they call it that.

00:17:47.369 --> 00:17:53.557
I'm going to work extra hours at night after I've already put in a day or after I've already put in a week.

00:17:53.557 --> 00:17:58.476
What about as an employer, like if you embrace health, family business, like we do?

00:17:58.476 --> 00:18:01.144
Like the time off we take is intentional.

00:18:01.144 --> 00:18:19.775
It's intentional to reset, to bring you back in your best position, in your best shape, to have you come back in a creative mindset, much like I felt myself even last night after taking the weekend working on house stuff, working on the garden, working on relationships, going to the river all the stuff we enjoy in life.

00:18:19.775 --> 00:18:23.228
What happens if, if your staff don't take those timeouts?

00:18:24.470 --> 00:18:44.736
you know, that actually is a really good point, because there are some people who take their vacation time to do projects, or they take their weekends or their evenings and they do projects and, granted, we can't necessarily be responsible for their family, like if they choose and neglect their own family, that's a personal decision they make.

00:18:44.736 --> 00:18:51.924
But when they do that it comes back to our businesses make.

00:18:51.924 --> 00:18:53.228
But when they do that, it comes back to our businesses.

00:18:53.228 --> 00:19:01.892
Because, just like we don't like people who work on call, if you worked overnight, what's your next 8 am going to look like, at the very least you're going to show up looking tired.

00:19:01.892 --> 00:19:07.732
Or even if you don't look tired, you can I don't know put some cover up or something.

00:19:07.732 --> 00:19:09.497
Something like they got hiding somehow?

00:19:10.125 --> 00:19:11.189
And what about the additional stress?

00:19:11.189 --> 00:19:18.090
Another undone, another thing I took a shortcut on uh, now I gotta find time during the day to meet for the inspection.

00:19:18.090 --> 00:19:31.232
Even if you were licensed to go meet for the inspection, there's so many conflicts here and I truly believe, joe, if you are someone that's doing this and you've listened to this point and you're not so offended that you've left us already.

00:19:31.232 --> 00:19:43.510
If you're listening to this still, I truly believe you're better off investing everything you have into what's in front of you or investing everything you have into the full risk, full send.

00:19:43.510 --> 00:19:45.275
Go out on your own and just do it.

00:19:45.275 --> 00:19:47.306
Can I touch on that for a moment?

00:19:47.306 --> 00:19:50.306
Anything in the middle is half-assing it and how you do.

00:19:50.306 --> 00:19:58.550
One thing is how you do everything, and that is so true when it comes to time and energy, because there's only so much.

00:19:58.550 --> 00:20:01.520
It's the jar right, it's coins in the jar.

00:20:01.520 --> 00:20:04.067
You only have 24 every day.

00:20:04.328 --> 00:20:18.798
Go ahead, joe, please and I'm sorry for interrupting your flow didn't mean that, but the reason why I wanted to touch on it because it was a time sensitive situation where so many of us started businesses by being out and doing work while already working for someone.

00:20:18.798 --> 00:20:21.930
Like I'm going to say honestly, I did the same thing.

00:20:21.930 --> 00:20:24.616
I was working for someone, but I wanted to start a business.

00:20:24.616 --> 00:20:43.874
It wasn't moonlighting, it was an intentional business construction effort and I feel like that should be called as a difference, because the thing is, people moonlight because they're trying to make more money, but people start businesses because they're not satisfied with their current situation.

00:20:43.874 --> 00:20:46.375
There are two separate problems.

00:20:46.375 --> 00:20:58.101
A moonlighter can usually be restored with a payment structure, but someone who is born for entrepreneurialism will never settle for the money you give them.

00:20:58.101 --> 00:21:04.044
Isn't the expression like if I'm a business owner, I get to choose which 60 hours of the week I'm working?

00:21:05.464 --> 00:21:05.585
Yeah.

00:21:05.904 --> 00:21:07.211
It's like that's really all it is.

00:21:07.211 --> 00:21:10.471
It's like you're not working less, you're working more and you're actively choosing that for the right reason.

00:21:10.471 --> 00:21:10.875
Yeah, it's like that's really all it is.

00:21:10.875 --> 00:21:12.231
It's like you're not working less, you're working more and you're actively choosing that for the right reason.

00:21:12.231 --> 00:21:25.147
Yeah, so I wanted to make sure that a difference had been brought up, because if you find yourself working with someone who is just trying to make a little extra cash, you can solve that.

00:21:25.147 --> 00:21:29.135
It's not great, it shouldn't be happening in the first place.

00:21:29.135 --> 00:21:38.567
But you can solve that with your own company structure by offering additional incentives, by offering ways that they could get lead kickbacks.

00:21:38.567 --> 00:21:41.215
Hey, bring me a job and I sell I'll give you a lead kickback.

00:21:41.215 --> 00:21:43.931
Bring in more reviews I'll give you kickbacks.

00:21:43.931 --> 00:21:47.167
Bring in additional jobs sold in efficiency times I'll give you kickbacks.

00:21:47.167 --> 00:21:58.977
But if someone's trying to start a business, the thing is, I would also make sure that you can approach them and let them know that if that's a direction they want to go, you can even help support them through it.

00:22:00.565 --> 00:22:01.106
Definitely.

00:22:01.106 --> 00:22:02.770
I agree A hundred percent.

00:22:02.770 --> 00:22:21.405
By the way, we just had this conversation with another client last week where, okay, okay, if someone comes forward and actually lets you know what, if they just told you transparently, because you have trust, that, yes, one day I do want to go on my own and the intuition for most that knee-jerk reaction is to go don't teach them anything.

00:22:21.767 --> 00:22:24.152
this person's here at the knees and pillage.

00:22:25.233 --> 00:22:30.886
what would happen if you flip that on his head and instead you're like, oh, wow, wow, that's incredible.

00:22:30.886 --> 00:22:36.151
Hey, we specialize in, actually, customer service, premium service providers right here.

00:22:36.151 --> 00:22:37.811
I'm so happy you're here.

00:22:37.811 --> 00:22:45.636
I would love to sit down with you and get your thoughts on a couple of our processes and even look at how we could work together to build you up.

00:22:45.636 --> 00:22:51.941
And I tell you what, if after a few years, you still feel like, hey, this isn't a fit for me, I'd rather do this on my own.

00:22:51.941 --> 00:23:12.625
Fair enough, but on the flip side, if you felt like, wow, this is so great, but you make it so easy and it's incentivized enough that I don't even need to leave, as we would call an intrapreneur, as we've coined it many times- what would happen then?

00:23:12.645 --> 00:23:35.816
I mean, the best part about it is that if you can stay at the current place, that's already working and you can provide an avenue for them to grow at a personal level in your business, you could either be getting your next partner, your next A player, your next sub for all you know, but you have a relationship with someone that knows your way and they'll remember you when they do leave.

00:23:35.816 --> 00:23:38.250
You don't want to leave and have them go.

00:23:38.250 --> 00:23:39.711
They wouldn't teach me nothing.

00:23:39.711 --> 00:23:48.173
Instead, I'd rather be like you know what I'm going to be good to that guy, because I told him what I was doing and he genuinely did everything he could to support me.

00:23:48.173 --> 00:23:50.269
That's not the guy I'm going to screw over.

00:23:50.609 --> 00:23:51.132
Absolutely.

00:23:51.132 --> 00:23:54.509
And just a quick objection handle to anyone going fuck that right now.

00:23:54.509 --> 00:23:55.874
Think about it.

00:23:55.874 --> 00:23:58.663
If you don't teach this person anything, then what?

00:23:58.663 --> 00:23:59.666
They're just going to go on their own.

00:23:59.666 --> 00:24:05.568
Sooner They'll be your competitor, sooner I'd rather at least have a chance to build a relationship with someone.

00:24:05.568 --> 00:24:08.596
And guess what I'm going to say it like.

00:24:08.596 --> 00:24:12.829
The average lifespan of a worker these days is not 20, 30 years.

00:24:12.829 --> 00:24:15.955
Everyone in house right now.

00:24:15.955 --> 00:24:16.576
Look around.

00:24:16.576 --> 00:24:19.830
If you're in a building, you got a shop, you got staff around you.

00:24:19.830 --> 00:24:22.116
I want you to seriously look around right now.

00:24:22.116 --> 00:24:23.666
Look at these people.

00:24:23.666 --> 00:24:26.415
Every one of them is going to leave you at some point.

00:24:26.415 --> 00:24:28.871
At least that's your best assumption.

00:24:28.871 --> 00:24:42.155
So really, the driving principle, the thriving principle in business, I always say, is to make people feel irreplaceable and make them replaceable Golden rule.

00:24:43.097 --> 00:24:44.366
I think that's actually a great expression.

00:24:44.366 --> 00:24:46.616
I never heard that before, but I really really like that.

00:24:46.616 --> 00:25:00.147
I think the closest I can come up with that I've heard is treat people so well that they could leave, or, sorry, train them so well that they could leave you and treat them so well that they'd never want to.

00:25:00.769 --> 00:25:01.332
A hundred percent.

00:25:01.332 --> 00:25:03.230
Yeah, very similar expression.

00:25:03.230 --> 00:25:14.890
So I want to go ahead and give an action item for anyone that's feeling like the tank tops out, feeling like they're doing the part-time thing, they're driving themselves in the ground, they're trying to make a better future, but they're in a half commitment.

00:25:14.890 --> 00:25:26.493
Can we just acknowledge that, even in that half commitment, if your current employer finds out, if they don't know and they find out, it's likely a burned bridge yep, which is never good.

00:25:26.493 --> 00:25:29.484
It's not good to burn bridges for that, because it's a break of integrity.

00:25:29.484 --> 00:25:29.830
There are reasons bridges burn and good.

00:25:29.830 --> 00:25:30.682
It's not good to burn bridges for that, because it's a break of integrity.

00:25:30.682 --> 00:25:43.945
There are reasons bridges burn and sometimes it's necessary, but integrity and ethical question on your part that trust breaking is never a good reason for you right so here's what I would suggest.

00:25:44.267 --> 00:25:51.990
I'm going to suggest the hardest thing, which it seems to always be the hardest thing, and you know what this might help you in your relationships at home.

00:25:51.990 --> 00:25:55.647
This might help you in your personal growth and reflection Communicate.

00:25:55.647 --> 00:26:00.336
I want you to actually go to your employer.

00:26:00.336 --> 00:26:11.128
If you're this person that's part-time, I want you to go to your employer and communicate your needs with them, because they're not mind readers, they don't know, and you've got to tell them.

00:26:11.128 --> 00:26:14.251
Hey, this is where I feel like I'm at self-evaluation.

00:26:14.251 --> 00:26:15.613
In fact, let me back it up.

00:26:15.613 --> 00:26:17.795
Hey, could I call a timeout?

00:26:17.795 --> 00:26:32.413
Could we have some time together where we could talk candidly, just openly, about our situation that we're currently in, because I feel like things are going good at work and I feel like I'm actually capable of more than I'm doing here.

00:26:32.413 --> 00:26:34.479
Would it be all right for us to put some time aside and have a meeting about this?

00:26:35.705 --> 00:26:37.210
Would it be wrong for me to want to do that?

00:26:37.811 --> 00:26:38.493
Yeah, there we go.

00:26:38.493 --> 00:26:40.929
Would it be wrong of me to want to do that Absolutely?

00:26:40.929 --> 00:26:42.573
And so what are they going to do?

00:26:42.573 --> 00:26:44.037
You're going to say no.

00:26:45.365 --> 00:26:47.290
I mean a bad boss, might I mean.

00:26:47.290 --> 00:26:53.951
The thing is, there are some situations where I can imagine a listener to this right now is still going fuck that.

00:26:53.951 --> 00:26:59.751
If someone comes to me and tells me that they're wanting to go somewhere else or they want to do something else, they want more, they're gone.

00:26:59.751 --> 00:27:01.528
I want you to.

00:27:01.528 --> 00:27:04.585
In fact, maybe that could be the action assignment, the all-star action.

00:27:04.585 --> 00:27:05.826
It's just like good cop, bad cop.

00:27:05.826 --> 00:27:08.611
Okay, you stay on the bigger company, the employer side.

00:27:08.611 --> 00:27:11.153
I'll stay on the moonlight or part-time side.

00:27:11.954 --> 00:27:13.237
I can get behind that All right.

00:27:13.237 --> 00:27:23.335
So for you guys that are saying like no, if someone comes to me and says that they're going to be working and doing odd, they need something else, they're gone, I'm not going to take it, I'm not keeping it around.

00:27:23.335 --> 00:27:41.994
I want you to remember that that person is also connected to the community too, and that their perspective of what's happening, even if it's untrue, becomes more believable when they've been let go from things right.

00:27:41.994 --> 00:27:47.224
So my point to this is this they're already connecting their community.

00:27:47.224 --> 00:27:55.750
If they say, hey, at Service Oblectrical, they're terrible because they do this, this and this and that's why I just had to get out of there.

00:27:55.770 --> 00:28:01.490
I would rather you be in a situation and say you get to control the narrative, you get to be able to say you know what?

00:28:01.490 --> 00:28:15.152
I want to appreciate your transparency and your integrity and your honesty to tell me these things, and I want to be fair with you because on one side, I'm concerned because this is unfamiliar and unexpected information.

00:28:15.152 --> 00:28:20.616
On the other, I truly do care about you as a person and I want to see you succeed.

00:28:20.616 --> 00:28:24.976
So if you were me right now, where do you think this conversation should go?

00:28:24.976 --> 00:28:27.788
And then just back away?

00:28:28.632 --> 00:28:29.213
Great question.

00:28:29.213 --> 00:28:32.730
Yeah, allow them to fill the space.

00:28:32.730 --> 00:28:33.070
An exercise.

00:28:33.070 --> 00:28:35.760
I would definitely suggest I'm going on the wrong side.

00:28:35.760 --> 00:28:47.236
But, understanding what your employees value at this time, you should constantly be doing these check-ins and seeing where they're at in their journey, because it is a journey, it's not just a moment in time.

00:28:47.236 --> 00:28:54.758
Your employee is not someone that will just show up monday to friday, do the same thing for years on end without any change, without any growth.

00:28:54.758 --> 00:28:56.067
That's not a reality.

00:28:56.387 --> 00:29:02.646
And if I want growth and I'm still on the the staff side of this, I am an employee I want the growth.

00:29:02.646 --> 00:29:08.915
I'm wanting to do part-time for that growth, where I would rather do what I'd be more comfortable doing.

00:29:08.915 --> 00:29:18.828
Potentially one place is having sheltered growth, having one-to-one mentorship, having a situation where someone trusts me to take the next step.

00:29:18.828 --> 00:29:37.838
And if, as in some circumstances, many times, even in my aggressive growth and career, I've had bosses say you're too big for your bridges, you don't know what you're talking about, you're not ready, hello, that's what growth is.

00:29:37.838 --> 00:29:41.252
Right, you've heard the expressions around this.

00:29:41.353 --> 00:29:45.634
Anyone in their current position is like incapable or incompetent at it.

00:29:45.634 --> 00:29:49.226
Right, otherwise they wouldn't be there because they're not bored of it.

00:29:49.226 --> 00:29:53.996
Yet we're all learning in the seat that we're in and we run out of these lessons.

00:29:53.996 --> 00:29:54.958
We run out of growth.

00:29:54.958 --> 00:30:01.096
At least growers the ones who prefer it tend to what Exceed that position.

00:30:01.096 --> 00:30:12.438
They want more, they want to fill it, they want to fill it and that's why, for me personally, the only companies I ever did well in were smaller, family-run businesses.

00:30:12.438 --> 00:30:13.700
I love that feeling.

00:30:13.700 --> 00:30:32.092
I love being able to walk into the owner's office and share my thoughts, even if they're dumb, sometimes they weren't great, sometimes it was bad ideas, but the ability to go in and have that personal conversation and be acknowledged as someone who brings something to the table was always important to me.

00:30:33.626 --> 00:30:43.487
You know, that actually inspires us to think about something is sometimes moonlighting happens when people are treated less like people and more like employees.

00:30:43.487 --> 00:30:49.939
Because personally it is never wrong taking from a faceless corporation.

00:30:49.939 --> 00:30:54.496
When there's just an entity, it never feels bad.

00:30:54.496 --> 00:31:09.945
But when it's John, the guy who helped you come up, the one who worked with you in the trenches and is willing to help you when you needed to call out, it's a little harder stealing from that guy because there's a face behind the brand.

00:31:09.945 --> 00:31:21.973
So another area of protection you guys can take is, like Clay's saying talk to them, communicate, make it known that your door is open, not closed.

00:31:21.973 --> 00:31:25.671
The moment they know they can't talk to you is the moment they're not going to talk to you.

00:31:25.671 --> 00:31:26.914
It's no different than your kids.

00:31:27.785 --> 00:31:28.827
Yeah, yeah, for sure.

00:31:28.827 --> 00:31:29.548
I love that.

00:31:29.548 --> 00:31:47.662
And I would add this the number of times, guys, I can't even tell you how many times I've heard on a call well, I left projects or I left construction, and I'm saying the same thing because there was no appreciation, because there was no gratitude, there was no impact.

00:31:47.662 --> 00:31:58.354
So many of us are just looking for that contribution and significance, connection, contribution and significance from producing a result for someone.

00:31:58.354 --> 00:32:18.673
So another thing that could be really important from an employer standpoint is even a good program to recognize and communicate, like at your weekly or daily meetings, the reviews that came in and the honorable mentions, because if those people never hear that, they'll never feel as special as they should for having produced that.

00:32:18.673 --> 00:32:20.738
Does that make sense?

00:32:20.738 --> 00:32:22.267
That really does.

00:32:22.647 --> 00:32:26.076
And I feel like the significance is a very important topic there.

00:32:26.505 --> 00:32:27.267
No, it's huge.

00:32:27.267 --> 00:32:30.513
It's huge and that's the thing In reality.

00:32:30.513 --> 00:32:32.526
I mean, let's talk about this for a second.

00:32:32.526 --> 00:32:40.500
I once had an employer say to me, clay, is it unreasonable to think that I would pay you a million dollars a year?

00:32:40.500 --> 00:32:47.794
We were driving down the highway he said this to me and I laughed out loud and he was like I'm serious, why'd you laugh?

00:32:47.794 --> 00:32:52.234
Well, come on, I'm making about 120 right now.

00:32:52.234 --> 00:32:54.031
Why would you pay me a million?

00:32:54.031 --> 00:33:01.124
And he goes well, what if you brought me $2,000,000 in business, wouldn't I pay you $1,000,000?

00:33:01.124 --> 00:33:05.836
It was in that moment I realized I don't get paid by the hour.

00:33:05.836 --> 00:33:07.952
I get paid for the value I put in the hour.

00:33:07.952 --> 00:33:20.361
And, truthfully, if you're already in an accelerating business and you can just be one of the linchpins that creates that kind of windfall, doesn't that make you valuable?

00:33:20.361 --> 00:33:30.500
Doesn't that make you worth a lot of the entrepreneurial benefits, while just helping accelerate another business, while being part of something that's already moving in that direction?

00:33:32.525 --> 00:33:33.891
Yeah, that makes a lot of sense.

00:33:33.891 --> 00:33:36.212
It really does A ton of opportunity.

00:33:37.125 --> 00:33:37.365
Okay.

00:33:37.365 --> 00:33:47.154
So my action item, joe, today was for the Moonlighters, for the guys out there be honest with the situation, go communicate it and go talk to your employer.

00:33:47.154 --> 00:34:09.733
Go get that significance in there, help them accelerate, because you'll actually learn more from that, other than going out on your own part-time, overworking yourself, stressing your family, stressing your sleep, stressing your health, stressing your company that you're working for and then stressing customers with additional liabilities and things they don't even understand Altogether.

00:34:09.733 --> 00:34:11.257
This is good for no one.

00:34:11.257 --> 00:34:16.152
For a few extra bucks, and what those extra bucks go towards at this point?

00:34:16.152 --> 00:34:18.818
Oftentimes not even worth it.

00:34:20.085 --> 00:34:20.807
Like seriously.

00:34:21.188 --> 00:34:22.894
I want to add one more component to this.

00:34:22.894 --> 00:34:30.713
If your employer is not willing to take that meeting, if they're not open to hear it, then I've got some all-star advice for you.

00:34:30.713 --> 00:34:34.554

Replay - The Secrets to Sidework, Moonlight Electric, & Tanktop Terry

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