Get all the inside secrets and tools you need to help you develop your intuitive and leadership skills so you are on the path to the highest level of success with ease. Drocella came to the USA as a refugee and it took a year to get her husband to join and 2 more for her children to join. She has been influential in helping organizations embrace diversity and make it STICK!
In this episode you will learn:
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Website: www.drocella.com
LinkedIn: https://www.linkedin.com/in/drocellamugoreweradia/
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Listen in as Jennifer Takagi, founder of Takagi Consulting, 5X time Amazon.Com Best Selling-Author, Certified Soul Care Coach, Certified Jack Canfield Success Principle Trainer, Certified Professional Behavioral Analyst and Facilitator of the DISC Behavioral Profiles, Certified Change Style Indicator Facilitator, Law of Attraction Practitioner, and Certified Coaching Specialist - leadership entrepreneur, speaker and trainer, shares the lessons she’s learned along the way. Each episode is designed to give you the tools, ideas, and inspiration to lead with integrity. Humor is a big part of Jennifer’s life, so expect a few puns and possibly some sarcasm. Tune in for a motivational guest, a story or tips to take you even closer to that success you’ve been coveting. Please share the episodes that inspired you the most and be sure to leave a comment.
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Wishing you the best,
Jennifer Takagi
Speaker, Trainer, Author, Catalyst for Healing
PS: We would love to hear from you! For questions, coaching, or to book interviews, please email my team at Jennifer@takagiconsulting.com
Okay. Welcome to destined for success. I'm
Jennifer Takagi:your host Jennifer Takagi and I have another amazing guest.
Jennifer Takagi:Today's Potter Palooza Day and we get to meet all kinds of
Jennifer Takagi:amazing brilliant people. And now I have dress Sela Moo Gauri
Jennifer Takagi:wetter did I get close?
Jennifer Takagi:Giselle is in Knoxville, Tennessee. She's joining us from
Jennifer Takagi:there, the power of the internet and electricity, all the things.
Jennifer Takagi:So I loved your, like your mission in the world is
Jennifer Takagi:diversity in action global movement. I've been asked if I
Jennifer Takagi:have a movement, if I have a mission, I kind of don't yet
Jennifer Takagi:like I do. But I don't have words for it. So I love that you
Jennifer Takagi:have clear words. And your top title is baking diversity for
Jennifer Takagi:profit within organizations. You have me all the way around
Jennifer Takagi:wrapped into that, why don't you tell us a little bit about
Jennifer Takagi:yourself and how you got into this.
Drocella Mugurewera:My name is I'll just say Drucilla Magara
Drocella Mugurewera:Werra. My name is diversity trust builder. Because I do
Drocella Mugurewera:believe that when, when there is a trust between people, they can
Drocella Mugurewera:do business together, they can grow together, they can just do
Drocella Mugurewera:anything they want together. And I'm originally from Rwanda, and
Drocella Mugurewera:I came to America in 2009 as a refugee, so I fled my country
Drocella Mugurewera:because of persecution based on my opinion. And then I was
Drocella Mugurewera:separated from my children for two years, my husband for a
Drocella Mugurewera:year. And I'm grateful that through the US refugee program,
Drocella Mugurewera:America, not only welcomed me, but they facilitated also the
Drocella Mugurewera:family reunification, all the children are here. They're great
Drocella Mugurewera:professional, they're growing, my son made me a grandma. And
Drocella Mugurewera:I'm so happy. So when I came to America, even if I was a member
Drocella Mugurewera:of government and parliament in Rwanda, I was hoping that with
Drocella Mugurewera:my experience, I will come to America, and then I can
Drocella Mugurewera:transfer, what skills and talents I had. Surprisingly, my
Drocella Mugurewera:first job was $6.55 an hour. And I didn't have a right to refuse
Drocella Mugurewera:or to wait to see if there is another opportunity, because by
Drocella Mugurewera:government's policies, you have just to accept the first job
Drocella Mugurewera:they are getting to. So then I moved from $6.55 an hour to
Drocella Mugurewera:$8 $12. In 2015, the agency that will come to me wanted an
Drocella Mugurewera:executive director and I said, Yes, understand the background
Drocella Mugurewera:of refugees, I have a story to tell, I have credibility. Why
Drocella Mugurewera:don't I apply? So I didn't apply three weeks without any
Drocella Mugurewera:response. I said, I did 100 applications, this one is same
Drocella Mugurewera:like others. Fortunately, they say you can just come for an
Drocella Mugurewera:interview. And then the second time, the second interview, they
Drocella Mugurewera:scared of the dead. And then they pull it closer, they said
Drocella Mugurewera:they may need me. So I wonder position and I served as
Drocella Mugurewera:executive director for bridge refugee services for six and a
Drocella Mugurewera:half years. And then later on, I felt like I had a bigger call,
Drocella Mugurewera:just not to sort of refuges. But I felt a call to work with
Drocella Mugurewera:African Americans, the police department, and then serving
Drocella Mugurewera:refugees and immigrants. And then when I was saying, God, how
Drocella Mugurewera:would I do this. And then I met a branding coach Sammy brindle.
Drocella Mugurewera:And we work together. And I said, This is who what I see,
Drocella Mugurewera:and what I want to do. And then she said, I want to do something
Drocella Mugurewera:in diversity, because I see a lot of lacks, and I can be the
Drocella Mugurewera:bridge to build the trust between the authorities, and the
Drocella Mugurewera:communities they serve. And then she said probably can name you
Drocella Mugurewera:the diversity trust build. I didn't even know what a firm
Drocella Mugurewera:name is. But now when I say Drusilla diversity trust
Drocella Mugurewera:builder, you can guess what am I about? You know, so last year
Drocella Mugurewera:2022. In June, I resigned from the executive director position
Drocella Mugurewera:to come to build this global movement, and to speak about
Drocella Mugurewera:diversity, resilience, but also embracing change. So this is why
Drocella Mugurewera:I'm here and I want to help CEOs and other corporate decision
Drocella Mugurewera:makers committing to embracing and now baking diversity in
Drocella Mugurewera:their organization to show them the steps not only to launch the
Drocella Mugurewera:initiatives, but also to sustain so I showed them five steps,
Drocella Mugurewera:starting from declaring that they are committed because all
Drocella Mugurewera:start from commitment, but you can Meeting data cannot just be
Drocella Mugurewera:words or new hearts, you have to tell the public, you have to
Drocella Mugurewera:tell the world why diversity matters for you. And then you
Drocella Mugurewera:have to tell the story, how did you get to that? Realization.
Drocella Mugurewera:And the second phase step will be to just work on to define
Drocella Mugurewera:your goals and metrics, because you have to measure from where
Drocella Mugurewera:you are to where you want to go. If you don't measure and you
Drocella Mugurewera:have indicators, it's like you are stagnant. The third step is
Drocella Mugurewera:just to find resources. You know, sometimes you put your
Drocella Mugurewera:position there for somebody who's in charge, but you don't
Drocella Mugurewera:give them money. But I'm talking about not only the personnel,
Drocella Mugurewera:the finances, but the infrastructure, if you have to
Drocella Mugurewera:change the building, if, for example, I speak five languages,
Drocella Mugurewera:there are many people who are losing money on the table,
Drocella Mugurewera:because they don't leverage linguistic diversity. So what
Drocella Mugurewera:infrastructure you're putting into place. So people can be in
Drocella Mugurewera:feel included and belonging, really. And then you have to
Drocella Mugurewera:have a training plan. There are many things you know, and they
Drocella Mugurewera:don't know, and your staff, your partners, and your clients
Drocella Mugurewera:should be trained about diversity and how people can
Drocella Mugurewera:work together to increase revenues and profit. And after
Drocella Mugurewera:having all that in place, if you have that training plan. So have
Drocella Mugurewera:to deliver and then celebrate success and celebrate your team.
Drocella Mugurewera:So in this is a continuous process, because you evaluate
Drocella Mugurewera:and you adapt. And you see when you have to be flexible with
Drocella Mugurewera:your staff and your clients. So then you can just have enjoy
Drocella Mugurewera:your business and value everybody under Tim.
Jennifer Takagi:Oh my gosh, there's so much there. I love
Jennifer Takagi:this so much. And I'm also a baker. And I love the fact that
Jennifer Takagi:it's baking diversity, for profits. And so when you have a
Jennifer Takagi:recipe, I always follow the recipe exactly when I first get
Jennifer Takagi:it like step by step exact measurements. And then once it
Jennifer Takagi:comes out, I'm like, Oh, wait, what if I did this? What if I
Jennifer Takagi:made a change. So I love the fact that when you get to the
Jennifer Takagi:end, you need to evaluate and adapt, because that recipe might
Jennifer Takagi:be really good, but you might need to tweak it. So I love that
Jennifer Takagi:you threw that in and celebrating your team. I've done
Jennifer Takagi:some change management training. And, you know, that's one of the
Jennifer Takagi:key components that's left out, we we don't take the time to
Jennifer Takagi:celebrate the change the implementation, the actual
Jennifer Takagi:result, like if it's a project that comes to fruition, it's
Jennifer Takagi:completed. Yeah, don't jump up and down and celebrate. And I
Jennifer Takagi:think that's where people get burned out. Yes. To the next
Jennifer Takagi:project.
Drocella Mugurewera:Yeah. And they don't feel like they are
Drocella Mugurewera:valued enough. And some people say on this, some people are
Drocella Mugurewera:recognized, I read the book, the joy in business, and I think I
Drocella Mugurewera:had a copy here from joy ride ridge. And she did recommend,
Drocella Mugurewera:like, what if an organization or a company, his because of you a
Drocella Mugurewera:word in this award will circulate. So you do something
Drocella Mugurewera:good. In tomorrow, it's can be Drusilla. After tomorrow, it can
Drocella Mugurewera:be Jennifer and then can be John, it can be Joe RAM, you
Drocella Mugurewera:know, and everybody will feel like they are celebrated in the
Drocella Mugurewera:enjoying. And then when they are motivated, they're more engaged.
Drocella Mugurewera:And then this is where the productivity is also increase.
Jennifer Takagi:I love that we just, we just don't do it
Jennifer Takagi:enough. So I'm just gonna kind of go backwards just a little
Jennifer Takagi:bit, because we just celebrated that we did it. But to get to
Jennifer Takagi:that point, you have to have a learning plan. And have you
Jennifer Takagi:found that some organizations don't give their personnel
Jennifer Takagi:enough time to adapt to the change?
Drocella Mugurewera:Yes, many, many organizations, they just
Drocella Mugurewera:want to do this and this, even like the onboarding process is
Drocella Mugurewera:like brand you know, you don't take the time to show the
Drocella Mugurewera:process to see if it is the Jested you just pump, pump pump.
Drocella Mugurewera:And this is how people get burned out and then the
Drocella Mugurewera:turnover, you know, in trillions of dollars now in companies so I
Drocella Mugurewera:think we're actually the process of enrolling people, training
Drocella Mugurewera:them if the training plan exists, and if it is followed if
Drocella Mugurewera:it is evaluated, so I agree with you. So Oh, yeah.
Jennifer Takagi:Along those lines, I often found in my
Jennifer Takagi:career that we didn't necessarily know why we were
Jennifer Takagi:doing it or why we were doing it that way. And so to go back to
Jennifer Takagi:the kitchen metaphor, the daughter gets married, she's
Jennifer Takagi:gonna make a ham, she goes to cut the end off the ham, and she
Jennifer Takagi:calls her mom, she goes, Mom, why don't we cut the end off the
Jennifer Takagi:ham before? The mom says, Oh, well, because your grandma did.
Jennifer Takagi:And she goes, Well, why did grandma because I don't know,
Jennifer Takagi:call your grandma. She goes on. She said, why don't we cut the
Jennifer Takagi:end off the ham. And she said, Oh, my hands are too big, they
Jennifer Takagi:wouldn't fit in my casserole dish. So I had to cut the end
Jennifer Takagi:off. So it would fit. Now the daughter has a bigger pan, she
Jennifer Takagi:doesn't need the end of the hand. But it's the same way in
Jennifer Takagi:business, like somebody somewhere knows why doing it
Jennifer Takagi:this way, or this process is important. But when we don't
Jennifer Takagi:take the time to pass that down to the people actually doing the
Jennifer Takagi:work, then their motivation goes out the door, their commitment
Jennifer Takagi:goes out the door. And so, building that into that learning
Jennifer Takagi:process and giving people a time to really adjust to it is so
Jennifer Takagi:critical.
Drocella Mugurewera:And why not one of the things I noticed that
Drocella Mugurewera:is very valuable, just going even beyond the job description,
Drocella Mugurewera:you know, you are more than the job description when you apply
Drocella Mugurewera:for a position. So what I have done as a director, but which is
Drocella Mugurewera:a best practice, you ask your employees what else what are
Drocella Mugurewera:other skills and talents they have? They want to use because
Drocella Mugurewera:when they do that is benefits you it benefits them because
Drocella Mugurewera:they feel fulfilled.
Jennifer Takagi:So I, I was fortunate. I always volunteered
Jennifer Takagi:if any training came up, I was volunteer to do it. Because I
Jennifer Takagi:enjoyed it. I enjoyed really learning the material and then
Jennifer Takagi:sharing it with other people. And so that ended up being
Jennifer Takagi:critical in my life. Because I had done it so much. I got
Jennifer Takagi:called and asked to train for a year across the country. And I
Jennifer Takagi:did well. And then I worked myself out of a job because they
Jennifer Takagi:had a major reorganization. So I left I was given two options,
Jennifer Takagi:retire or relocate. And I ran out the door. Somebody
Jennifer Takagi:recognized I had a gift and a talent for teaching and
Jennifer Takagi:training. And they let me do that in addition to my regular
Jennifer Takagi:job, like it wasn't my daily thing that came up, I was the go
Jennifer Takagi:to girl. Yes, it's important to know what their talents are. And
Jennifer Takagi:if you don't spend time with your people, you don't
Drocella Mugurewera:you don't know. You don't know. I love
Drocella Mugurewera:that.
Jennifer Takagi:Okay. And then the resources, we saw a lot of
Jennifer Takagi:trouble because they'd come up with these brilliant ideas,
Jennifer Takagi:these brilliant plans, but then there was no money, or no people
Jennifer Takagi:or neither. And so how critical is that to the overall
Jennifer Takagi:implementation of a any type of change plan or diversity type
Jennifer Takagi:situation.
Drocella Mugurewera:So if you don't allocate resources, you
Drocella Mugurewera:you stay where you are, you're doing the business as usual. So
Drocella Mugurewera:this is why you have to find resources. And even if they are
Drocella Mugurewera:not enough, doing just something with the letter and then
Drocella Mugurewera:tomorrow, when you get more, you have to continue to go to the
Drocella Mugurewera:next step. And also what I have seen within nonprofit world, for
Drocella Mugurewera:example, people think that there is a lot of competition, but the
Drocella Mugurewera:uniqueness people do not transcend their uniqueness and
Drocella Mugurewera:how they deliver services. And this is what in even the
Drocella Mugurewera:coaching and the speaking, you know, many people were telling
Drocella Mugurewera:me, oh, Drosophila, there is a lot of experts in the diversity
Drocella Mugurewera:area. They wanted to scare me. But as I said, nobody will bake.
Drocella Mugurewera:You know, my UPS is mine. Nobody will teach the way I teach.
Drocella Mugurewera:Nobody will share the story. What the way I said the story,
Drocella Mugurewera:nobody will share the experience the way I shared it. So I think
Drocella Mugurewera:just people are afraid of things they don't know or what they
Drocella Mugurewera:listen, just in hinder their development. So but resources,
Drocella Mugurewera:being human being financial being physical infrastructure,
Drocella Mugurewera:all that is needed to make progress in the technology. You
Drocella Mugurewera:know, the technology.
Jennifer Takagi:Yeah, you've got to have it, and it's got to
Jennifer Takagi:work. Yeah, yeah. And then defining goals. And matrix like,
Jennifer Takagi:it's that old story of where do you want to go? Like all paths
Jennifer Takagi:lead somewhere? Which path you want to get on? And where do you
Jennifer Takagi:want to go?
Drocella Mugurewera:Yeah. It's not enough to say I am pro. Now.
Drocella Mugurewera:Yes, you are? How, with what? You know, how we get there? The
Drocella Mugurewera:steps, the investment, all those things, and then how you will
Drocella Mugurewera:measure that you move from A to Z?
Jennifer Takagi:Yes. And we need to know and your people
Jennifer Takagi:need to know, right? I mean, they need to know that there are
Jennifer Takagi:peace. Because everybody in the organization has a very
Jennifer Takagi:important role to get you towards that matric and that
Jennifer Takagi:commitment, I want to spend a minute on this commitment,
Jennifer Takagi:because you talk about the commitment and telling the story
Jennifer Takagi:of how you got to where you are. But the piece I really love is
Jennifer Takagi:tell the world, we had a little piece of our project was writing
Jennifer Takagi:your change story, like why change is needed? Either I was
Jennifer Takagi:super slow, or it wasn't explained? Well, because I did
Jennifer Takagi:not do a good job writing like change story. But why does it
Jennifer Takagi:matter to tell the world I have my own ideas, but I'm just dying
Jennifer Takagi:to hear why that is the number one thing that they need to do
Jennifer Takagi:is the commitment and telling their story to the world.
Drocella Mugurewera:So in our world, we were talking about
Drocella Mugurewera:technology and infrastructure, say your your website is your
Drocella Mugurewera:official house. If I want to work with you, I will come to
Drocella Mugurewera:see the company's values the company's the story. And if I
Drocella Mugurewera:see that there is no commitment about diversity, how you treat
Drocella Mugurewera:your people, your clients, your your partners, and if I would
Drocella Mugurewera:have a word, if I wouldn't be celebrated, do you think that I
Drocella Mugurewera:would tend to I said that is not a welcoming environment I want
Drocella Mugurewera:to be in. And this is why people even who are committing to
Drocella Mugurewera:embedding diversity in their organization, they have to
Drocella Mugurewera:remember that people will not find out if they don't tell the
Drocella Mugurewera:world that this is who we are, what we believe in how did we
Drocella Mugurewera:get here? And why it does matter for us to promote diversity
Drocella Mugurewera:within our organization.
Jennifer Takagi:I love it. I love it. So how do you work with
Jennifer Takagi:people? Do you work with individuals or just mostly
Jennifer Takagi:organizations? How do you work with people,
Drocella Mugurewera:though my motto is business to businesses.
Drocella Mugurewera:So I mostly want to work with corporations. And I, as I told
Drocella Mugurewera:you, I had a call to talk with police department. And I want to
Drocella Mugurewera:help them to see how, for example, in diversity, the
Drocella Mugurewera:language and verbiage matters. If you see the tension between
Drocella Mugurewera:the police and the minority, what are the words, for example,
Drocella Mugurewera:should come from the mouths of a policeman pulling over a black
Drocella Mugurewera:man who is traumatized when by seeing just a police car? So
Drocella Mugurewera:what what can they do? And then how can they have joint
Drocella Mugurewera:activities, sometimes non uniform, because when I say
Drocella Mugurewera:you're in uniform, I see you as on the job, I don't see you as a
Drocella Mugurewera:human being like me. So this is why I think working with
Drocella Mugurewera:corporations, because when they when our communities also when
Drocella Mugurewera:if they leverage diversity in their organization, and then
Drocella Mugurewera:they have profit and revenues, where they will they will give
Drocella Mugurewera:back to the communities. And then if the communities trust
Drocella Mugurewera:the organization, they will be loyal, they will be more
Drocella Mugurewera:productive, more engaged. And then they get benefits, it will
Drocella Mugurewera:benefit the employees and then to benefit the families, the
Drocella Mugurewera:communities where they come from. So I think it's a win win.
Drocella Mugurewera:And people do not have just to fear about diversity. Because
Drocella Mugurewera:even those one who are thinking that they are liabilities, I
Drocella Mugurewera:know Americans click most of the time in liabilities. But it's
Drocella Mugurewera:like having legal advisor for everything. So you have legal
Drocella Mugurewera:advisor for something if something happens, and you have
Drocella Mugurewera:insurance that can cover things, but you don't plan based on
Drocella Mugurewera:fears. You know, if there are risks, no risk, no reward. So
Drocella Mugurewera:you just go and then if there are risks that are happening,
Drocella Mugurewera:you manage them.
Jennifer Takagi:I love it. So as we have audience members
Jennifer Takagi:listening, some are entrepreneurs and small business
Jennifer Takagi:owners, and some people work in organizations. If we wanted to
Jennifer Takagi:refer you to someone or you know, add an organization that
Jennifer Takagi:you could help, how would we get ahold of you? You?
Drocella Mugurewera:Yes, my website is draw seller.com. I am
Drocella Mugurewera:on LinkedIn and a Drusilla McGorry, where are the eye, the
Drocella Mugurewera:eye a diversity in action. And then my email is simple
Drocella Mugurewera:drucilla@drucilla.com. So I made it easier for people to reach
Drocella Mugurewera:out. And if want to have more conversation, we can schedule a
Drocella Mugurewera:15 minutes. And to keep conversation going, I wouldn't
Drocella Mugurewera:be interested to learn what they hear from the communities, what
Drocella Mugurewera:are the challenges, assumptions, worries, and then opportunities
Drocella Mugurewera:also are there so I am planning to organize or so like diversity
Drocella Mugurewera:in action, right roundtables, and I am looking for ambassadors
Drocella Mugurewera:who will share those tables, and convinced sessions everywhere.
Drocella Mugurewera:This is why I'm building global movement and having a network of
Drocella Mugurewera:ambassadors of diversity.
Jennifer Takagi:I love it. So anyone listening, if you are a
Jennifer Takagi:solopreneur, as I am, I may not need as much of this like as
Jennifer Takagi:building my business, right? But I know people who do so you,
Jennifer Takagi:sir, to spread the word and Jessa I'm so happy to have
Jennifer Takagi:gotten to know you today and to hear your story and your message
Jennifer Takagi:of immigrating. And finally getting your husband and
Jennifer Takagi:children with you and your new grandbaby. So, thank you so much
Jennifer Takagi:for your time and sharing your story with us. Um, thank
Drocella Mugurewera:you. And so for solopreneurs you know, you
Drocella Mugurewera:have funnels, think about one of the thing I am concerned about
Drocella Mugurewera:is like generational trauma and poverty. So think about
Drocella Mugurewera:different levels, you know, of development. When you develop
Drocella Mugurewera:the funnels when you speak. Who do you invite? How do you
Drocella Mugurewera:communicate? How do you share the information so many people
Drocella Mugurewera:will know about what you do, because of the discrimination
Drocella Mugurewera:and other things I saw Sometimes I'm in the room as just one
Drocella Mugurewera:African American and I think we're we're adults, and I wonder
Drocella Mugurewera:if the information was well communicated. But I do invite
Drocella Mugurewera:everybody, just such for somebody who doesn't look like
Drocella Mugurewera:you or who never grew up in your neighborhood and start a
Drocella Mugurewera:relationship.
Jennifer Takagi:I love it. Thank you so much for your time.
Jennifer Takagi:Thank you too. I'm Jennifer by Jennifer Takagi and I look
Jennifer Takagi:forward to connecting with you soon.
Drocella Mugurewera:You too.