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What is your relationship with your team? How is your hiring and new hire onboarding process? Are you setting the right expectations within your team to foster trust and success? Dr. Pete and Dr. Stephen break down the importance of establishing expectations and agreements in order to develop successful, productive, long-term relationships. Specifically, they speak to how critically important this is when hiring new members of your team. They talk about the five stages of onboarding a new team member and the financial and emotional impact they can have on your practice. Ultimately, hiring a new team member can be a daunting and multi-faceted task but it is vital to set transparent expectations and honest agreements in order to ensure continued success for your team.
00:39 – Dr. Pete and Dr. Stephen introduce today’s topic, Expectations & Agreement
04:10 – The importance of commitment and accountability
06:25 – The five stages of onboarding a new hire on your team
09:22 – Setting expectations during the hiring process
14:01 – The football analogy
15:20 – The importance of having honest and open discussions during new hire orientation
17:49 – The multi-faceted onboarding process and the importance of building your team the right way
EPISODE QUOTES
“Your attraction is a reflection of your certainty. Your conversion is a reflection of your conviction. Retention is a reflection of your clarity. Well your team will be a reflection of your commitment.”
“Where you come from determines where you’re going.”
“It’s the big difference between a CEO and an owner operator, right? So, the owner operator’s like, ‘Ok, I’ve got a gap. I’ve got an emergency. I need to fill the gap. I need a warm body – someone who’s available, who’s interested, who’s nice and not a felon – and you’re hired.’ That’s a terrible way to do it.”
“It’s been my experience in my life that, with all of my long-term, successful and productive relationships, they always started with two things: expectations and agreements. Transparent expectations and honest agreements.”
“This is critically important. You’re creating your business. Your team is your business. You are creating your business. These are the people that you’re gonna get to work side by side, you’re gonna be relying on them, and you’ve gotta make a commitment to A-players only.”
LINKS MENTIONED
Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business
