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Every successful, productive, long-term relationship begins with clear expectations and honest agreements. Unclear expectations and agreements is the reason why so many associate DC relationships fail, exactly why you need to get this right. After you’ve done the discovery, interview and hiring process right, the next elements to nail is onboarding. In this episode we unpack the roles and responsibilities, scorecard, and KPIs for the two most common types of associate doctor. Listen in as we discuss the associate DC job descriptions, contracts and subtle nuances for doing this right.
00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, Onboarding the Right Associate – Part 3
06:45 – The importance of setting clear expectations and honest agreements
14:41 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers
15:24 – Dr. Pete and Dr. Stephen expound on the Energy Equation
20:13 – Dr. Pete and Dr. Stephen analyze two chiropractic avatars: the Business Builder and the Care Giver
30:29 – Dr. Pete and Dr. Stephen encourage listeners to reach out to them for support
EPISODE QUOTES
“All successful and productive long-term relationships always start with two things in common: clear expectations and honest agreements.” (06:51) (Dr. Stephen)
“It is about the expectations and agreements with every single member of your team. If I looked at your Organizational Chart and I look at your Accountability Chart, I want to know, ‘Have there been clear expectations and agreements set with every player and every position on your team.” (09:39) (Dr. Pete)
“This brings us right back to the energy equation, which is the law of the jungle. Your practice – your business – will always be a reflection of your energy, your team’s energy and your associate doctor’s energy.” (15:24) (Dr. Stephen)
“The retention person is such an important strength – such an important skill. There’s a high level of maturity that’s needed here to have great retention. There’s a high level of capacity you have to have to love people and serve people.” (23:59) (Dr. Pete)
LINKS MENTIONED
Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business
