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In this competitive world, you can find several companies or platforms that offer the same product at almost the same cost. The difference comes down to customer experience. In this episode, Wall Street Journal and New York Times #1 bestselling author and certified customer experience professional, Joseph Michelli talks about what makes extraordinary customer service, what drives customer satisfaction and how building relationships with your customers and understanding their journey is crucial to building trust in your brand and making them feel supported from the time they purchased your product to assistance they may need after.
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