Transcript
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Welcome to Ready Set Collaborate podcast with Rhonda Pearson, where we will dive deep into the world of networking, collaboration and partnership, unlocking the secrets to a successful team working within innovation.
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Whether you're an entrepreneur, a creative professional or just someone eager to understand the power of networking and collaboration, this podcast is your go-to resource.
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Join us as we explore the stories, strategies and insights from experts, entrepreneurs and thought leaders who have experienced the magic of networking and collaboration to achieve successful results.
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Tune in to Ready.
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Set Collaborate podcast on a journey towards achieving your goals with host Wanda Pearson.
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Welcome to the Ready Set Collaborate podcast with Wanda Pearson the Art of Marketing Strategy series.
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Today I want to speak life into someone who has been a cornerstone in the journey of this podcast my marketing manager, diane Freeman.
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The sponsor of the Ready Set Collaborate podcast, isn't just a guiding star in the vogue of our brands, but a beacon that reminds us of all the power that lies in unity and partnership.
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From the start of this blooming idea, she has been the cultivator, watering, nurturing and believing sometimes even more fiercely than I did and our ability to unite small businesses with intention of growth and shouting them out to the world.
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She is the maestro behind the melody that is Ready Set Collaborate.
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It speaks to the readiness to take in new challenges, the preparedness to set sights on higher peaks and the underlining spirit of a collaboration that fuels genuine success.
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Oh, genuine success.
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She is passionate about helping entrepreneurs get to the goal of excellent clients through the marketing maze.
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Check her out at her website, bseenssocialmediacom.
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That's spelled with a B-E like a B B-E-S-E-N-S-O-C-I-A-L-M-E-D-I-Acom.
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Or find her on social media at B-C-Social Media, diane Freeman.
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Thank you, diane, for being a sponsor to this podcast series the Market the Art of Marketing Strategies, and I want to thank you, so make sure everyone please subscribe, follow and share and like on all podcast platforms Spotify, apple Podcasts and more.
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The Ready Set Collabor Podcasts and more.
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The Ready Set Collaborate with Wanda Pearson.
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Now let's get on to the show.
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Thank you, welcome.
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Welcome to the Ready Set Collaborate podcast with Wanda Pearson and my guest again, robin C Stern.
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I am so happy to have Robin back on my show and we're going to talk about marketing today, robin, and I know you got all that information there as far as all the things that you're doing, but I am so excited to have you back on the show.
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Say hi to the audience, robin.
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Hello Wanda.
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Thank you so much for having me back on.
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It is always such a pleasure to hang out with you.
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I love seeing you and Dennis out at local events, so it's just great to be able to spend time with you and share a little bit of what I'm doing and how we can help your listeners.
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Yes, yes, thank you so much.
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I appreciate that.
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So let me tell you what I'm going to read in Robin's bio.
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We got a little bit different from the last time here.
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So Robin C Stern is a professional speaker with a knack of helping everyone in his audience connect with the message he is delivering in a practical and understandable manner.
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Arthur, the book using Google's free ish I was going to say the other word, but ish he unlocks the secrets of Google for the average user.
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Serving businesses with getting found and looking great online Grow with a Google high-impact partner for the it's out of grow, it's a grow with a Google high-impact partner for the last 12 years, teaching how to optimize your Google business presence.
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Robin is the owner of I Love my Geek, a 600 plus reviewed brick and mortar computer store with a 5.0 rating on Google.
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That's awesome.
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In partnership with the nonprofit Be Better, not Bitter, robin strives to help individuals and communities to overcome their struggles, to work with organizations to find out how they can elevate their people, to make change, to facilitate everyone, to unlock the inner superhero we all need right now 40 years in graphics and online marketing.
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Owner of ilovemygeekcom, a 17-year-old, 600-plus five-star Google-rated computer store.
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Yes, brick and mortar, but three employees.
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So I don't want to go too much into that, robert, because we're going to talk more about that.
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So I want to have more time to speak to you and go over some questions here.
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So, robert, tell us a little bit about yourself before we dive into the questions.
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Sure, I appreciate that, wanda.
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I got a lot going on right now.
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I have had a great career where, after I got out of the Marine Corps I was a technical person.
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I did Huey and Cobra helicopters.
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I did all the electronics, so any electronic systems.
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So I'm a troubleshooter.
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I found out I really can find the source of the problem very quickly when I'm given a system that's having something wrong with it.
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So it lent itself very well to be getting into the computer industry and this was all very mapped out.
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Moving to where I moved to, we looked at what was available as far as high-speed internet.
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We moved to a kind of a rural part of Georgia 17 years ago.
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They had far as high-speed internet.
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We moved to a kind of a rural part of Georgia 17 years ago.
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They had all the high-speed internet.
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They had all the stores to buy all the technology and all the computers and there was really nobody that was fixing computers in this town.
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So I thought that's a great place to go.
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I got all the need but nobody to supply the results.
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So we showed up here 17 years ago and set up our computer store and we've just continued to grow that and been very successful with it.
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But the moving into a brick and mortar about five years ago with the computer store lent us to need more marketing and advertising, because now I wasn't just running out of my basement with no overhead, now we had a burn rate every month.
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We had to make sure we met our base costs, as well as employees' salaries and so forth.
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So we went looking for how are we going to promote this the best that we can to get the most traction and the most return.
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And we found Google Business and it was like this is great, I can promote my business on the number one search engine in the world for nothing.
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So to me that seemed like a no brainer.
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Let's go ahead and get engaged with that.
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And I'm who I am now because of all the tricks and things that we've learned along the way to maximize the return we get from Google for all of the stuff we do with their Google business profile.
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So that's my expertise now, wanda, and that's what the book is predominantly about.
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That's awesome and I have that book.
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It's great.
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It's great.
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So I definitely.
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I've been getting calls from these people saying you're Google, they're not finding you on Google and I know I put my information on Yelp, so I'm going to need your help with that.
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No, I put my information on Yelp, so I'm going to need your help with that.
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You know what Wanda Ignore that.
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I get 10 of those a day and I have a beautiful Google business profile that's set up perfectly.
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Those are marketing companies trying to solicit your business.
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It's just like the email you get that says you got a $5 million check from some prince in Nigeria, right?
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They're just throwing it out there hoping somebody responds.
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They don't know if your Google page is set up right or not.
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They're just hoping to scare you into reaching out to them.
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So don't worry about it.
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I get three calls a week and probably 10 emails a day.
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I just deleted a bunch of them, but I want to help you remove your bad Google reviews.
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You have a 5.0 rating.
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How many bad Google reviews do you think?
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No, and that's so true, and thank you for telling me that, because I got another call.
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I said you just called, then you're trying to charge me for this.
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I said please take me off your list.
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So yeah, that's a lot.
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It's a lot of scams out here today.
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You got to know which ones are taken, which ones are not real.
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That's why they need to listen to this podcast Absolutely.
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Listen to this podcast Absolutely.
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So I love it.
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I love it.
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So let me ask you another question.
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Let me ask you a question.
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So I see how long we talked about how long you've been in business, but how do you measure the success of your marketing campaigns, or do you have campaigns for your clients?
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That's awesome.
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I appreciate that.
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Now I will tell you that I'm not an analytics kind of guy.
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I'm not a number cruncher, I'm a creative visionary.
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So to me it doesn't matter what the numbers say.
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What's actually happening right Right now, through the end of the summer, I'm running a special on my training that I do.
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I'm offering an 80% discount on it, and what I've done is I've called it a make a believer discount.
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I'm going to make a believer out of you.
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Let me show you it works.
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Let me show you in real time that this system works.
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So you pay me 20% of what my normal fee is and we'll go through the whole thing.
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I'll give you 100% of what I do and in six months, if you have not seen an increase that I have promised you, then you don't owe me anymore.
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The discount stands.
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That's it.
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However, if you're seeing a huge return and if everything's going the way I said it is, you write me the check for the other 80% in six months.
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Now there's no contract, because I don't believe in holding people.
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I don't want to do business with somebody that doesn't want to do business with me.
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But I will tell you that my clients come back to me very humbly and very gratefully with that $4,000 check because they say, robin, it did exactly what you said it was going to do.
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I have a young man right now.
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He had two Google pages.
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One of them was suspended and it had all the reviews on it.
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Another one was in place and working fine, but it wasn't set up properly and it had no reviews.
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So he paid me for that with my make a believer discount and we went through my training and we got it all set up and he learned how to do it.
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And then I sent a couple of emails to my contacts at Google and I said, hey, can we combine this unregistered one with the registered one and keep all the reviews?
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And lo and behold, a couple of days later the old one's now sitting there with no reviews.
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The new one is set up perfectly because he did my training and now it has all the reviews connected to it and we can delete the other one.
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And he's moving on with his one page, which is getting phenomenal results for him right now, and he's doing what I said to do.
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He paid me a lot of money, he's following through and I'm watching the reviews stack up and I'm watching him rise up on the search results.
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So the deal is I believe in what I do so much that I'm not trying to force people to do business with me, wanda.
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What I want for my customers is I want them to believe in themselves and their product so much that they come to me and say, robin, help me get this out to the rest of the world.
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People need my product and I want your help to tell the rest of the world about it.
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That's the customer I want to deal with and that's where we have great success.
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I love it.
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I love it.
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That is so true.
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So let's talk about digital marketing.
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So which digital marketing channels do you prioritize, like social media, email marketing, seo you probably do SEO, so which one do you prioritize and why?
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Okay, yes, that's my only answer.
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Yes, that's my only answer.
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Yes, because they're all.
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There's no prioritizing, wanda, it's all necessary, right?
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Um, what I do is I do an even balance of keeping up my activity on all channels.
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So I post updates on my Google business profile three times a week.
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You'll say, my God, how do you do that?
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You go to your scheduling software and you put it in for three months and then you forget about it for three months.
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I post on Facebook regularly because part of my clientele are people that use Facebook.
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I post on Instagram regularly because some of my clientele use Instagram.
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I've started using TikTok and posting on TikTok pretty regularly because I want to reach young entrepreneurs.
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There's no real limit.
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There's nothing I prioritize.
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I think they're all valuable.
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They all have a place in bringing a certain segment of your clientele to you.
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So since it's free, why not use all of it?
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And I mentioned using the scheduler.
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I have a software program I've been using for about two years now that allows me to run all of my customer relationship stuff, and one of the parts of that is a scheduler and it does every single social media, including Google Business, so I can plug all that stuff in, spend a couple hours two or three times in a week and have everything processed and ready for two months worth of posting.
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So SEO let me address that real quick.
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You said do I prioritize SEO?
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Search engine optimization this is the keyword that marketing companies have been using for years to get businesses to continue to pay them a monthly fee.
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And I'm going to ask your listeners if you're paying somebody to do SEO for you, what are you getting for the money you're paying them?
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Now I know that for most of them, they get an email once a month with some reports and about half of them don't even open the email because they don't know what the report means.
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Yeah, seo is merely the keywords and the phrases that your customer, your potential customer, is going to use to find you.
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And there's certain places on your websites and certain things you can do on your social media to help Google understand that this is you and this is what you're looking for in a client.
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And once you put that stuff there, you can forget about it, unless you have a big change in what you do or you have some seasonal sales or something you want to do.
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Your SEO it's static.
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You don't have to keep changing.
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I repair computers at my computer store.
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I'm not going to change those keywords.
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Computer repair is the number one thing we get found for.
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That's set in stone.
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I'm never changing that.
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So when you say, prioritize SEO, yes, I absolutely do.
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But I know where to put those keywords and phrases.
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That's what I teach my clients so they don't have to pay somebody $300, $400, $500 a month to do SEO.
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They know where to put the keywords, they know what keywords to use and then you can just set it and forget it unless you have some major change.
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So I prioritize them all in answering your original question.
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I give it to all of them because they all have a piece in the success of the business.
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And that's good, because I was asking my graphic designer, my website designer, about SEO.
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First of all I was like, okay, I'm just getting into it.
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What is SEO?
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I didn't know what SEO meant.
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So I said we need to get my SEO going and put that out there.
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So I was getting it, but between LegalShield and WD Pearson Associates trying to bring them together, I had to and I'm trying to bring more of the WD Pearson Associates out there.
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Now that my podcasts are on WD Pearson Associates, I want to make sure that people reach that.
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But no, thank you for explaining that.
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That was a great explanation.
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And I actually just started doing scheduling myself on my Facebook page, on my Dennis and Wanda Pearson Facebook page for Legal Shield.
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So I started scheduling that.
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I said you know I need to do this more, but I do have a social media that she actually puts a lot of things on there for me because I'm busy.
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I'm sure you're busy.
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So I had to get a team.
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I'm working on it as well.
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I had a photographer come out with me a couple of weeks ago and we shot about two hours worth of video clips all over downtown Dallas me doing all kinds of different things Some of it answering questions, some of it just sitting and I have gotten more traction and more activity off of those videos and I'm just dripping them out 30 seconds at a time, 20 seconds at a time, but I'm getting a huge response and boots on the ground Like people saying, hey, I love that video, hey, I sent that link to somebody because of what you're saying in that video.
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I'm really getting an activity from it.
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But here's the key to it Consistency and your target audience.
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You have to be consistent and you have to know your target audience, because different groups of people are using different platforms.
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Different groups of people use it differently.
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I can't send a one minute video in landscape mode to TikTok, because no kid is going to watch a minute video and he's not going to watch it in landscape mode.
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It's got to be in portrait mode and it's got to be less than 15 seconds, right?
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So, knowing your target audience and how to approach them, as well as making sure that you're getting them in the right platforms.
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It's huge.
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That's great, and I was going to ask you about the content marketing play and your overall strategy, so I think you already answered some of those.
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But, yeah, your content of what you're saying in a different platforms that you're using it on.
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But there's as far as it comes to content.
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Here's what I say about that.
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There's two distinct schools of content for any business.
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One is your technical expertise right, so I can go online and I can say hey, if you're using Google Business, you want to post updates three times a week.
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That's a technical piece of content.
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It's giving valid information.
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The client can use it and get the information and then exercise that.
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The other piece of the content is what I call lifestyle content.
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You need to show people that working with you is going to make their life better.
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It's going to be look.
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Having my Google business profile working properly allows me to go to downtown Dallas at two o'clock in the afternoon, stop into the coffee shop, get a cup of coffee, hang out with my friends and look at my phone for an hour, because I know Google is out there marketing my business for me, so it's a video of me sitting in a coffee shop, scrolling on my phone, drinking a cup of coffee, enjoying the afternoon.
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That content gets so much attention.
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It's unbelievable.
00:18:33.498 --> 00:18:40.727
I had somebody come up to me the other day and they said look at you hanging out at the coffee shop having a coffee and scrolling on your phone You're so cool.
00:18:40.727 --> 00:18:43.051
I said, yeah, but he got you to watch it, didn't it?
00:18:43.051 --> 00:18:45.938
And in that video I'm not saying anything.
00:18:45.938 --> 00:18:49.932
I just have some text across the top and across the bottom and that's it.
00:18:49.932 --> 00:18:52.204
And it's getting huge amounts of results.
00:18:52.204 --> 00:19:09.381
So put your technical expertise out there, because people love to know what you do and how you do it, and if you share a little bit of what you charge for, then they feel like they're getting something for free, right, and then turn around and throw that lifestyle marketing that this is so great.
00:19:09.381 --> 00:19:12.563
Working with me and having me help you is going to make your life better.
00:19:12.563 --> 00:19:15.493
That gets a lot of traction as well.
00:19:15.493 --> 00:19:16.871
So I suggest both.
00:19:18.407 --> 00:19:24.792
I love it and you're really giving some good nuggets out here, people, so make sure you reach out to Robert, because I'm learning stuff.
00:19:24.792 --> 00:19:31.374
I wish I could be taking notes, but I ask the questions here, but I go back and look at the video, so thank you for that.
00:19:31.374 --> 00:19:32.154
I appreciate it.
00:19:32.154 --> 00:19:34.166
So let me ask you some about challenges.
00:19:34.166 --> 00:19:38.347
What are some of the biggest marketing challenges you face, or how do you overcome them?
00:19:39.470 --> 00:19:40.452
Yeah, that's a good one.
00:19:40.452 --> 00:19:42.718
My biggest marketing challenge is myself.
00:19:42.718 --> 00:19:56.465
Yeah, that's a good one.
00:19:56.465 --> 00:19:57.548
My biggest marketing challenge is myself.
00:19:57.548 --> 00:19:58.351
I have, I am a creative visionary.
00:19:58.351 --> 00:19:58.832
I have so many ideas.
00:19:58.832 --> 00:20:01.838
Before I get out of bed in the morning, I probably have more ideas for marketing my business than the average person has in a week.
00:20:01.838 --> 00:20:08.334
To stay focused on my target audience, to know what it is they like and where they're gonna congregate, and then to put that information out there for them.
00:20:08.334 --> 00:20:17.095
I did a lunch talk at Rich Heart Studios last month and I spoke about using AI for your business.
00:20:17.095 --> 00:20:20.273
And Rich Heart Studios is an amazing place.
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They have beautiful stages and the cameras and the lighting and the screens and it's a professional TV studio.