April 21, 2022
Driving Innovation in Traditional Business | Interview With Nationwide COO, Mark Berven
On this episode of #ThePlaybook, Mark Berven, President and Chief Operating Officer at Nationwide Property & Casualty, shares his thoughts on:
- [1:13] - The role that having a “catchy” jingle plays in marketing a brand
- [6:59] - Why the customer-centric approach is at the core of Nationwide’s foundation
- [9:43] - What it means to be a mutual insurance company and how that impacts Nationwide’s overall strategy
- [12:53] - How to create a culture and systems of engagement that will maximize your team’s performance
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