The realities of selecting a Customer Data Platform #conversacionesdecrm
#cdp #cx2advisory #customerdatamanagement
What are the realities that we need to understand with selecting a customer data platform to better market, sell and service your customers?
First, a customer data platform provides a 360-degree view of your customers. It allows you to collect and consolidate customer data from all sources – both online and offline. This gives you a complete understanding of each customer so you can better market, sell and service them.
Second, a customer data platform helps you to automate the process of customer data management. This includes consolidating customer data from diverse sources, cleansing, deduplicating data, and building customer profiles. Automating this process makes it easier to keep your customer data up-to-date and accurate.
Finally, a customer data platform provides the foundation for customer-centric operations. It enables you to create a single customer view and target your customer experience efforts based on each customer’s unique needs. This helps you to improve your marketing ROI, increase sales, and improve customer service.
These are some of the realities when looking to implement a CDP solution. David Raab, Founder, CDP Institute, will join Conversaciones de CRM, to discuss these and other realities.
