April Heinze

Vice President

April Heinze, ENP, CMCP

April is an accomplished professional who currently holds the position of Vice President and Chief of 9-1-1 Operations for the National Emergency Number Association (NENA): The 9-1-1 Association. She has extensive experience and expertise in 9-1-1 Operations and is NENA's subject matter expert in that area. April's primary responsibilities include educating, advising, and advocating for 9-1-1 and Emergency Communication Center operations on behalf of NENA. April supports NENA's development group in establishing operational standards and best practices for 9-1-1 operations. She actively participates in various industry associations and governmental organizations, working groups, committees, and taskforces to enhance the effectiveness and efficiency of 9-1-1 systems across the globe. She seeks innovative solutions to enhance emergency response capabilities and is dedicated to improving the 9-1-1 profession.