"Directness, with respect, is essential.”
Transform conflicts into something productive.
Decision-making, conflict negotiation, and the psychology of disagreement.
The power of being both caring and challenging when giving feedback.
Being a better listener has a lot to do with silence, says Collins Dobbs , a lecturer in management at Stanford Graduate School of Business. “A lot of people are uncomfortable with the smallest modicum of silence, but learnin...
What to do when we disagree about our deepest-held beliefs.
Communication strategies for getting more of what you want.
The role of forgiveness in relationships and healthy communication.
How forms of “psychological distancing” can be used to build trust and encourage tolerance.
Advice on how to position yourself when met with skepticism from your audience.