Building a healthy feedback culture with Sophie Andrews

With all of the working environments that use their feedback process as a tool to create a culture of fear, and if you’ve ever tried to navigate a job in that kind of place, you’ll be happy to hear what Sophie Andrews has to say in this episode. She’s the Head of People at Clarasys, an international consulting firm, where they empower their people to drive their own growth and expertise.

We discuss the difference between feedback and learning dialogues, why those conversations can be difficult, and how to manage received feedback. You’ll hear how to give feedback to others, even if they are higher up the chain. 

Sophie explains how her company has gone about creating a feeling of psychological safety for her employees so that a culture of transparency, honesty and trust align with the firm’s objectives and values. And she’ll provide clarity on what creating a positive feedback culture requires.

You can connect with Sophie Andrews on LinkedIn.

And email me with your feedback stories at catherine@conversationsattheedge.co.uk

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Big shout out to my podcast magician, Marc at iRonickMedia for making this real.

Thanks for listening!