The BEST Mindful Customer Care Tips & Experiences Ever
Customer Care can be a rollercoaster ride of frustration and disbelief however, in this Walk In Victory episode we dive into the BEST customer care experience tips ever! In this MUST WATCH podcast, we share unbelievable stories with our guest Richard...
Customer Care can be a rollercoaster ride of frustration and disbelief however, in this Walk In Victory episode we dive into the BEST customer care experience tips ever! In this MUST WATCH podcast, we share unbelievable stories with our guest Richard Blank as we discuss beset service practices that will leave you and your business or organization with a great competitive advantage. The conversation delves deep into Blank's journey from Philadelphia to Costa Rica, overcoming challenges to establish a successful business. Blank shares insights on the importance of customer care, the value of effective communication, and the impact of empathetic service.
Join us as we explore real-life scenarios that demonstrate just how low customer care can sometimes go. Whether you're a customer who has faced similar issues or a business owner wanting to learn these best practices, this video is for you! Don't forget to share your own customer care best practice stories in the comments below!
If you found this video eye-opening, make sure to hit that like button, subscribe for more content, and ring the bell for notifications on our latest uploads. Let's create a community that values great customer service together!
Time Line
00:00 Introduction to the Walk in Victory Podcast
00:37 NaRon Tillman on Transitioning Careers
06:49 The Importance of Customer Care
07:40 Guest Introduction: CEO of Costa Rica's Call Center
11:53 Building a Business from the Ground Up
15:40 Soft Skills and Customer Support Training
20:34 Competing with Industry Giants
24:29 Embracing New Opportunities in Costa Rica
28:08 Starting Fresh: Moving and Storage Tips
28:31 Customer Research Strategies
28:56 The Secret Sauce of Success
29:45 Mastering Phone Call Techniques
33:18 Cultural Nuances in Communication 39:17 Effective Training Methods
42:55 Balancing Work and Life
49:17 The Power of Second Chances
51:47 Final Thoughts and Inspirations
Become a supporter of this podcast: https://www.spreaker.com/podcast/walk-in-victory--4078479/support.
Richard Blank
CEO
NaRon
Pura Vida from Costa Rica!
I took a life's gamble to pay it forward and live a dream. Got past a lot of family guilt and society pressure to live a true life. Moving abroad at 27 from Philadelphia and starting a company from scratch in Costa Rica. A vision quest journey.
I am able to share advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
After 2 decades, I have trained over 10 000 bilingual telemarketers.
Plus, own the largest collection of restored American Pinball machines and antique Jukeboxes in Costa Rica making gamification a strong part of my company culture.
Chief Executive Officer for Costa Rica’s Call Center since 2008. Grown to 150 employees.
I hold a bachelors degree in Communication and Spanish from the University of Arizona.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony and entered into the 2023 Hall of Fame for Business along other famous alumni. Giving back to Abington Senior High School is very important to me. As such, I endow a scholarship each year for students that plan on majoring in a world language at the university level.
Thank you for your consideration and time. Your podcast rocks!
Best regards,
Richard
Listen On